Questions for the SLACK CERTIFIED ADMIN were updated on : Nov 21 ,2025
Jorge is starting an Employee Resource Group for volunteers at his company to collaborate from
across different business units. This group requires a workspace that is visible to all members of his
organization, so that they can volunteer to join and follow the group’s progress. However, the
group’s leaders want the rights to approve any members before they join.
Which access level should Jorge set for this workspace?
B
Reference:
https://slack.com/intl/en-pk/help/articles/201330256-Invite-new-members-to-your-
workspace
A company has recently implemented Slack, and many teams have started to use it instead of email.
Admins want to help members be more productive in Slack without overwhelming them with too
much training.
Which of the below would be the most effective way to increase members’ productivity in Slack?
A
Teara is a Workspace Owner. She has discovered that projects and key decisions are being discussed
via direct messages, because public channel message retention settings are set to delete messages
after 20 days. The decision regarding this setting was made 2 years ago, and now the setting is no
longer required.
Team members are experiencing difficulty creating channels. Teara is wondering if there are other
settings she should review that might be contributing to the direct message conversations.
Which settings and permissions should Teara change to promote increased communication outside
of direct messages?
A
Kathleen is a Workspace Owner who leads the marketing department at a mid-sized company in
Pune, India.
She keeps receiving new campaigns at her desk to review and approve, but she has never heard of
these initiatives. Many of her colleagues are equally confused. She has a few key public channels
where she has explained to her team that marketing conversations should take place, so she
wonders where her team is
communicating. Upon investigation, she discovers that users are creating their own unique channels
for each marketing campaign. Subsequently, important employees have been excluded, duplicate
projects exist, and information is fragmented.
To enhance transparency and collaboration, Kathleen emphasizes that users should discuss projects
together in the agreed-upon channels, as they often involve the same people.
Which settings and permissions should Kathleen change to reinforce this message?
A
Paul leads an accounting team and is implementing a new expense reporting system.
He wants to update employees on the status of the system’s rollout to different offices. He also
wants to post links to help articles and online trainings that the team can use as resources. However,
he wants to maintain control over the flow of information for these updates and would like to
minimize off-topic discussion.
Which of the following would help him achieve his goal?
B
Chandler, who works for Truck Inc, is in charge of developing a new certification program for Truck
Inc’s drivers. Chandler will be working with a small team of 4 employees, and details of the program
must be kept private from the drivers. They are currently using a group direct message to plan the
certification program, but some people on the team will be going on vacation soon, and new
members will be replacing them.
What should Chandler do next?
B
Which of the following scenarios would best justify creating a channel in your company’s existing
workspace, rather than starting a direct message?
C
Nicole manages the global onboarding for new hires at her company.
Each time a user joins the company, Nicole ensures they have the correct training materials to get
started on their team. She has noticed that new hires are posting in announcement channels on their
first day. Hiring is quickly increasing. Nicole has her largest new-hire group starting next week, and an
even larger one the week after.
What should she do to ensure she doesn't have to manage incorrectly-posted messages and to
ensure she can manage the large number of new hires?
D
The Customer Support team for Large Inc is now using Slack to access the tools and information they
need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)
CD
What are the main benefits of Workflow Builder? (Choose all that apply.)
CD
Reference: https://slack.com/intl/en-pk/blog/productivity/automate-tasks-in-slack-with-workflow-
builder
The marketing team at ACME Ltd has 10 team members, and has a public channel called #marketing-
discussion. The team collaborates and shares ideas on this channel. Now, other teams have joined,
so the total channel membership is 50.
The marketing director has the following needs:
There is an urgent marketing idea that must be prioritized in tomorrow morning’s planning meeting.
The 10 team members are the only ones attending the planning meeting.
The 10 team members need to be notified before the meeting.
Of note, the marketing director sends urgent re-prioritization messages weekly. How should the
marketing director reach the marketing team?
B
Medium Inc is on a Standard Slack plan and has recently hired Preethi as a contractor to take care of
their food & beverage service. Preethi is on a six-month contract, supporting many teams within the
food & beverage department. Each team has set up a public channel to triage requests, and Preethi
is responsible for
responding to these requests.
What type of workspace access would be most suitable for Preethi?
B
Anna, a Workspace Owner, has decided to restrict channel creation in her workspace to Workspace
Admins only. This will allow her and the other Workspace Admins to enforce channel naming
conventions.
What are two best practices Workspace Admins should follow in this scenario? (Choose two.)
AC
Brian, an HR manager, discovers an inappropriate custom emoji, and submits a request to Shonda,
the Workspace Admin, to delete it.
How should Shonda address this request?
A
Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the
head of HR, he manages all aspects of human resources in order to create an engaged workforce and
resilient organization.
The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to
improve collaboration and productivity. While the tool has many benefits, the adoption rate has
been slow due to a lack of internal awareness.
Andrew wants to convince leadership that he needs internal Slack advocates who can lead and
support co- workers through the transition. He has a few people in mind who he would nominate as
Champions.
Which options appropriately describe Champions? (Choose all that apply.)
D