ServiceNow CIS-SM Exam Questions
Questions for the CIS-SM were updated on : Dec 25 ,2025
Page 1 out of 8. Viewing questions 1-15 out of 106
Question 1
Using Pattern Designer, when configuring the first step in an Identification Section, which one of the
following is considered a good practice?
- A. Create a table for the process parameters
- B. Check if connectivity variables are defined
- C. Use a Parse file operation to extract necessary information from a configuration file
- D. Use a Match operation on the process executable or command variable
Answer:
D
Question 2
Which one of the following is the output returned from the following Linux command?
ls /*.xml
- A. A list of all XML files on the file system
- B. A list of all XML files in the current directory and all subdirectories
- C. The command syntax is invalid
- D. A list of all XML files in the current directory
Answer:
D
Question 3
The application stack is as follows: IIS Web Server with an inclusion connection to an IIS Virtual
Directory, and an outbound connection from the IIS Virtual Directory to an MSSQL database.
Which describes the correct number of Discovery Pattern Identification and Connection Sections that
evaluate to true when Service Mapping discovers a service with this application stack?
- A. 3 Identification Sections and 2 Connection Sections
- B. 2 Identification Sections and 1 Connection Section
- C. 2 Identification Sections and 2 Connection Sections
- D. 3 Identification Sections and 1 Connection Section
Answer:
C
Question 4
When using Pattern Designer, which one of the following best describes a variable
$proxy_urls[+].host?
- A. The proxy_urls value for the first row of the host table
- B. The proxy_urls values from all rows of the host table
- C. The host field values from all rows of the proxy_urls table
- D. The host field value for the first row of the table proxy_urls
Answer:
C
Question 5
Which best describes what Identification Rules are?
- A. Used to track duplicate CIs until resolved
- B. Consists of one or more identifier entries that specify the criterion attributes that uniquely identify a CI
- C. Used by the coalesce field when importing data into ServiceNow using a transform map
- D. Allows the ability to assign a priority to data sources if multiple data sources are authorized to update the same table or table attributes
Answer:
B
Question 6
From the Service Mapping service map, which one of the following best describes the difference
between the options Resume discovery and Run discovery?
- A. Resume discovery continues a canceled discovery while Run discovery discovers part of the service map
- B. Resume discovery and Run discovery are functionally identical
- C. Resume discovery discovers part of the service map while Run discovery discovers the entire service map
- D. Resume discovery discovers the entire service map while Run discovery discovers part of the service map
Answer:
C
Question 7
What describes the main feature offered by Service Mapping Plus?
- A. A suite of quick start tests that can be run to verify Service Mapping still works as expected after upgrades and deployments
- B. A collection of connection rules that are used to automatically add CIs to one or more application services
- C. Enables Kubernetes and cloud components to be added to service maps during tag-based discovery
- D. An enhanced version of mapping based on Machine Learning (Predictive Intelligence)
Answer:
D
Question 8
What is the recommended approach to map a heavily containerized service in a production
environment?
- A. Apply top-down discovery
- B. Leverage tag-based mapping
- C. Use a dynamic CI group
- D. Use manual application services
Answer:
B
Question 9
In Service Mapping, which one of the following is used to discover the applications and outbound
connections to other applications that appear on a Service map?
- A. Identification Rules
- B. Process Classifiers
- C. Patterns
- D. Metadata Rules
Answer:
C
Question 10
In the following image, the 5x next to Citrix XenA represents which one of the following?
- A. Five errors while identifying the CI
- B. Five discovery executions on the CI
- C. Five members of a cluster
- D. Five outgoing connections from the cluster
Answer:
C
Question 11
Using Pattern Designer, which one of the following Delimited Text Parsing Strategies could be used to
parse CO from the string:
Location, Denver,CO
- A. Delimiter of Denver and position 2
- B. Delimiter of Location, and position 2
- C. Delimiter of a comma and position 2
- D. Delimiter of a comma and position 3
Answer:
D
Question 12
During Service Mapping discovery, which one of the following is used to uniquely identify a
configuration item to determine updates or inserts into the CMDB?
- A. Identification Rules
- B. Reconciliation Rules
- C. Coalesce Values
- D. Reconciliation Keys
Answer:
A
Question 13
From Pattern Designer under the CI Attributes section, next to the name field, the key displayed in
this example represents?
- A. Tabular variable
- B. Coalesce key
- C. Criterion attribute
- D. Custom variable
Answer:
B
Question 14
When resolving duplicate CIs, ServiceNow suggests a Master CI which includes which of the
following criteria?
- A. Newest created CI and CI with most relationships
- B. Oldest created CI and CI with most relationships
- C. Oldest created CI and CI with least related items
- D. Newest created CI and CI with least related items
Answer:
B
Question 15
Which one of the following represents the path in the following URL?
http://somehost.com:8080/comics/marvel/index.html?name=x-men#DOWNLOADING
- A. name=x-men
- B. comics/marvel/index.html
- C. somehost.com:8080
- D. /comics/marvel/
Answer:
B