ServiceNow CIS-SAM Exam Questions

Questions for the CIS-SAM were updated on : Dec 15 ,2025

Page 1 out of 10. Viewing questions 1-15 out of 141

Question 1

What does a usage record track?

  • A. The sum of usage for a selected data
  • B. The high watermark of software usage
  • C. The sum of usage on a weekly basis
  • D. The sum of usage since installation date
  • E. The sum of usage on a monthly basis
Answer:

A

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Question 2

A user is notified their software install has been flagged for reclamation. The user declines approval.
What is the next step in the workflow?

  • A. Nothing; the workflow stops.
  • B. The user’s manager must approve or decline the reclamation.
  • C. The reclamation candidate is removed from the candidate list.
  • D. The software is reclaimed since it was not in use the notification was only informational.
  • E. A justification is requested and submitted to Change Management for approval.
Answer:

C

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Question 3

Performance Analytics allows users to do which of the following? (Choose three.)

  • A. Assess publisher compliance over a period of time
  • B. View trends of software license allocations
  • C. Configure software reclamation
  • D. Remediate non-compliance
  • E. Track usage of a particular software
Answer:

A, B, D

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Question 4

Using end-of-life/end-of-support software exposes your organization to security threats. What report
can you run to gain visibility to these products?

  • A. Software Models with deactivated discovery maps
  • B. License Position Report
  • C. Software Model Lifecycle Report
  • D. Software Product Lifecycle Report
  • E. License Workbench Report
Answer:

B

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Question 5

How are Microsoft Office 365 reserved licenses handled after true-up?

  • A. They are automatically converted into regular licenses
  • B. They are automatically disabled until additional licenses are purchased
  • C. They are automatically deleted and must be re-reserved
  • D. They are automatically removed from true-up calculations and billed separately
Answer:

C

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Question 6

Maintenance entitlements can be associated with what types of entitlements (for non-Microsoft
publishers)? (Choose three.)

  • A. Upgrade
  • B. Perpetual
  • C. Perpetual + Subscription
  • D. Perpetual + Maintenance
  • E. Subscription
Answer:

A, D, E

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Question 7

What type of publisher lifecycle information does the Software Lifecycle report prioritize?

  • A. Information provided in the demo data
  • B. Information entered by the user
  • C. Information entered by the publisher
  • D. Information provided by the software library
  • E. Information provided by the publisher pack
Answer:

C

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Question 8

What role(s) are required to import financial data for use in software spend detection? (Choose two.)

  • A. sam_spend_import
  • B. sam_spend_manager
  • C. sam_user
  • D. sam_admin
  • E. procurement_user
Answer:

C, E

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Question 9

Which of the following are valid States of Remediation Options on the License Workbench after a
reconciliation has been run? (Choose four.)

  • A. New
  • B. Cancelled
  • C. Void
  • D. Complete
  • E. Done
  • F. In Progress
Answer:

B, D, E, F

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Question 10

Which of the following are valid Remediation Options on the License Workbench after reconciliation
has been run? (Choose five.)

  • A. Create Entitlements
  • B. Remove Metric Attributes
  • C. Purchase Rights
  • D. Remove Unallocated Installs
  • E. Remove Unlicensed Installs
  • F. Create Allocations
  • G. Remove Allocation
Answer:

A, B, D, E, F

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Question 11

Reclamation rules can be applied to what types of software? (Choose two.)

  • A. Subscription software
  • B. End-of-life software
  • C. Blacklisted software
  • D. Installed software
  • E. Free-ware software
Answer:

A, E

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Question 12

Software reclamation is integrated with which of the following to automate the process of
uninstalling software from devices and reclaiming those software rights?

  • A. Integrated Risk Management
  • B. HR Management
  • C. Client Software Distribution
  • D. Incident Management
Answer:

A

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Question 13

Which catalog provides a collection of models in the environment?

  • A. Service Catalog
  • B. Item Catalog
  • C. Product Catalog
  • D. Vendor Catalog
  • E. Model Catalog
Answer:

C

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Question 14

For products monitored by System Center Configuration Manager (SCCM), what usage data point(s)
are imported for reclamation analysis?

  • A. Number of Times Used
  • B. Average Use Time
  • C. Last Used and Total Usage Time
  • D. Last Used Only
Answer:

A

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Question 15

By default, which ServiceNow role can only view reconciliation results?

  • A. sam_reconcile_user
  • B. sam_user
  • C. sam_viewer
  • D. sam_cmdb_user
  • E. sam_manager
Answer:

C

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