ServiceNow CIS-HAM Exam Questions

Questions for the CIS-HAM were updated on : Dec 01 ,2025

Page 1 out of 14. Viewing questions 1-15 out of 196

Question 1

How is the Technology Reference Model (TRM) information updated within the Hardware Asset
Management (HAM) application?

  • A. By using external USB drives to import TRM phase data monthly.
  • B. By manually entering data at the end of each week.
  • C. By importing the TRM data provided by the hardware vendors on an as-needed basis.
  • D. By using the HAM - Sync TRM information scheduled job that runs daily.
Answer:

D

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Question 2

How often are the views in the Hardware Asset Workspace updated?

  • A. Daily based on scheduled job
  • B. In real time
  • C. Every 15 minutes
  • D. Hourly
Answer:

B

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Question 3

Which hardware asset attribute should be tracked separately from a configuration item (CI)?

  • A. Memory
  • B. CPU
  • C. Operating system
  • D. Warranty
  • E. IP address
Answer:

D

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Question 4

What type of information is tracked by Configuration Items (Cls)?
Choose 2 answers

  • A. Financial
  • B. Operational
  • C. Contractual
  • D. Lifecycle
  • E. Relationship
Answer:

B,E

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Question 5

What happens when auto-allocate assets is selected when building an asset bundle?

  • A. Assets are allocated only when all the assets that are part of the defined bundle are available in the local stockroom
  • B. Assets that are available only in the local stockroom are displayed and are available for selection
  • C. Assets are auto-allocated once the inventory is uploaded for a defined bundle
  • D. Assets are auto-allocated to the bundle as they are transferred into the stockroom
Answer:

A

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Question 6

Which view within the Hardware Asset Management Workspace enables Asset Managers to work on
features such as RMA request lines, asset audits, disposal orders, and stock orders?

  • A. Asset operations
  • B. Model management
  • C. Asset estate
  • D. Inventory
Answer:

A

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Explanation:
The Asset Operations view consolidates tasks such as RMAs, audits, disposals, and stock orders into a
single workspace, enabling managers to streamline operations efficiently.
Reference: Hardware Asset Management Workspace Overview (ServiceNow HAM guide).

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Question 7

When an employee leaves a company and their manager submits an Asset Reclamation Request for
them, which of their assigned assets are reclaimed by default?

  • A. All hardware, software, and consumable assets
  • B. All hardware and software assets, but not consumable assets
  • C. All hardware, software, and consumable assets selected in the reclaim asset service catalog
  • D. All hardware and software assets selected in the reclaim asset service catalog
Answer:

C

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Explanation:
The reclamation process allows managers to select assets to be reclaimed from the asset service
catalog, including hardware, software, and consumables. Only selected items will be processed for
return.
Reference: Asset Reclamation Practices (ServiceNow HAM guide).

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Question 8

Which are assets? (Choose 3 answers)

  • A. Facilities
  • B. Software entitlement licenses
  • C. Software distributions
  • D. Servers
  • E. Network cables
Answer:

A,D,E

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Explanation:
Assets are tangible items tracked for lifecycle management and financial purposes. Facilities (e.g.,
buildings), servers, and network cables are physical assets. Software licenses and distributions are
intangible and treated differently in ServiceNow Asset Management.
Reference: Asset Types (ServiceNow Asset Management guide).

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Question 9

What is the first tier of the capability blueprint?

  • A. Practical management
  • B. Trustworthy data
  • C. Financial management
  • D. Operational integration
  • E. Strategic conformance
Answer:

B

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Explanation:
The first tier of the capability blueprint emphasizes building Trustworthy Data. Without accurate and
reliable data, further optimization in asset or service management is impossible. It sets the
foundation for all other tiers.
Reference: ITAM Capability Blueprint (ServiceNow ITAM Guide).

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Question 10

What is the second tier of the capability blueprint?

  • A. Strategic conformance
  • B. Trustworthy data
  • C. Financial management
  • D. Operational integration
  • E. Practical management
Answer:

E

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Explanation:
The second tier of the capability blueprint in ServiceNow is Practical Management, focusing on
managing operational tasks efficiently while aligning with strategic goals. It bridges the gap between
foundational and advanced asset capabilities.
Reference: ITAM Capability Blueprint (ServiceNow ITAM Guide).

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Question 11

Fixed assets refer to what type of assets?

  • A. Intangible assets
  • B. Long-term assets
  • C. Short-term assets
  • D. Current assets
Answer:

B

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Explanation:
Fixed assets in ServiceNow are classified as long-term assets that are used in operations and have a
useful life exceeding one year, such as equipment, buildings, and vehicles. They are distinct from
intangible and short-term assets.
Reference: Fixed Asset Management (ServiceNow Asset documentation).

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Question 12

What information would you not find in the lifecycle management tab of the Hardware Asset
dashboard? (Choose 2 answers)

  • A. Hardware models up for end of life
  • B. Hardware model normalization status
  • C. Hardware model expenditure by vendor
  • D. Hardware nearing end of lease
  • E. Noncompliant assets found by auditing
  • F. Hardware model purchase orders pending delivery
Answer:

C,F

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Explanation:
The lifecycle management tab provides details about the normalization status, models nearing end of
life, and lease end timelines. Expenditure by vendor and pending purchase orders are unrelated to
lifecycle tracking and would typically be found in financial reports or procurement dashboards.
Reference: Hardware Asset Dashboard Overview (ServiceNow HAM documentation).

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Question 13

Populating CMDB tables using import sets can inadvertently result in duplicate configuration items
(CIs). To minimize this duplication, you can apply what process to the import sets?

  • A. Transformation map consolidation
  • B. Manual reconciliation
  • C. Identification and reconciliation
  • D. Import set prioritization
Answer:

C

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Explanation:
The Identification and Reconciliation process in ServiceNow ensures that configuration items (CIs)
are correctly matched during the import process. This prevents duplication by validating unique
identifiers, such as serial numbers or UUIDs, ensuring CMDB integrity.
Reference: CMDB Data Reconciliation Practices (ServiceNow CMDB guide).

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Question 14

What does the depreciation effective date hold imply on the depreciation tab?

  • A. Salvage value
  • B. Depreciation quantity
  • C. Residual value
  • D. Depreciated amount
  • E. Residual date
Answer:

C

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Explanation:
The depreciation effective date captures the residual value, representing the estimated value of an
asset at the end of its useful life. This value is essential in determining the depreciation cost over
time. For hardware assets, managing depreciation accurately ensures proper financial tracking.
Reference: Asset depreciation calculations in ServiceNow (ServiceNow Financial Management
guide).

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Question 15

What is required to manage utilization of the Hardware Asset Management Content Service?

  • A. The service is automatically enabled through the base-line installation but can be opted out if required.
  • B. A script must be defined to identify what information should be shared with the Content Service.
  • C. The service must be opted in to and can be opted out of in the future, if required.
  • D. Nothing. The service is automatically enabled and cannot be opted out.
  • E. The service must be opted in to, but once enabled, it cannot be opted out of.
Answer:

C

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Explanation:
Managing the Hardware Asset Management (HAM) Content Service involves enabling the service
explicitly (opting in). Organizations can choose to enable it for receiving updates about normalized
hardware models and lifecycle information. If the service is not needed anymore, it allows opting out
at any time, providing flexibility for organizations.
Reference: ServiceNow HAM Content Service documentation (ServiceNow Support Guide).

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