Questions for the CIS-EM were updated on : Dec 01 ,2025
Page 1 out of 8. Viewing questions 1-15 out of 115
Question 1
What is one of the benefits of using alert automation in Service Operations Workspace?
A. It offers a simplified experience for creating and managing event and alert related rules
B. It uses back end tables separate from those in event management rules
C. It enables centralized administration for all alert management
D. It does not require any knowledge of the source event collection tool
Answer:
A
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Question 2
Out-of-the-box. how often do tie everts get processed in ServiceNow?
A. Every 5 seconds
B. Depends on connectors Used
C. Every minute via a scheduled job
D. As soon as the event record is inserted via a business rule
Answer:
C
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Question 3
What ServiceNow feature would you configure to process incoming email to create events?
A. Event field mapping
B. Event processing jobs
C. Transforms
D. Event Filler
E. Inbound actions
Answer:
E
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Question 4
What role is required to create a Technical Service?
A. evt_mgmt_integration
B. evt_mgmt_user
C. evt_mgmt_operator
D. evt_mgmt_admin
Answer:
D
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Question 5
In Service Operations Workspace, what tool shows relationships between configuration items and alerts with real-time updates and detailed impact paths?
A. CMDB identification and reconciliation engine (IRE)
B. Unified service map
C. Dependency view map
D. CMDB class manager
Answer:
B
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Question 6
When setting up a monitoring connector definition PULL the M.0 Server must be validated and have Line of Sight (LoS) to the monitoring system. This configuration requires what? Choose 4 answers
A. Polling interval for scheduling access to the target system
B. Internal IP address and port for communication with the target System
C. An active and validated MID Server
D. Access credentials la the MID Server system
E. Internal IP address and port for communication with the MID Server system
F. Access credentials lo the monitoring system
Answer:
A, B, C, F
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Question 7
What are the possible actions available in alert management? Choose 3 answers
A. Execute remediation subflows
B. Execute remediation workflows
C. Launch applications
D. Evaluate business rule
E. Create a service catalog request
Answer:
A, B, C, D
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Question 8
If more than one alert management rule applies to a particular alert which of the rules will run based upon the Order of execution field?
A. All alert management rule will run, from the highest to the lowest Order of execution numbers.
B. Only the alert management rule with the highest Order of execution number will run.
C. All alert management rule will run, from the lowest to the highest Order of execution numbers.
D. Only the alert management rule with the lowest Order of execution number will run.
Answer:
B
User Votes:
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Question 9
What determines if an alert management rule's actions apply to an alert?
A. The alert's bound configuration item
B. The alert management rule's filter
C. The alert management rule's field mapping
D. The message key
Answer:
B
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Question 10
Where would you look to find and troubleshoot transactions and events that occur on your ServiceNow instance?
A. em_event table
B. System log module
C. Event Mangement dashboard
D. State management logs module
Answer:
B
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Question 11
What is the primary benefit of using Now Assist for ITOM?
A. It decreases the number of alerts generated
B. It reduces the need for licensing and store app installations
C. It provides an analysis in summary in easy-to- understand language
D. It eliminates the need for IT operators
Answer:
C
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Question 12
What applications are included in the ITOM Health solution? Choose 3 answers
A. Cloud Provisioning and Governance
B. Health Log Analytics
C. Agent Client Collector
D. Discovery
E. Service Mapping
F. Event Management
Answer:
B, C, F
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Question 13
Service Operations Workspace integrations Launchpad capabilities include management of which key components? Choose 3 answers
A. event connectors
B. Alert management rules
C. Metric policies
D. Log data inputs
Answer:
A, B, C
User Votes:
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Question 14
What are the key components that can be managed using Service Operations Workspace integrations Launchpad?
A. Event Connectors, Metric Policies, Log Data Inputs
B. Event Management, Metric Policies. Log Monitoring
C. Event Management, Metric Intelligence, Log Monitoring
D. Event Connectors, Metric Intelligence, Log Data inputs
Answer:
D
User Votes:
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Question 15
Where are approval requests for execution of alert remediation tasks configured?
A. In the Flow Designer remediation subflow
B. In Service Operations Workspace
C. In the alert management rule's approvals related list