ServiceNow CIS-CSM Exam Questions

Questions for the CIS-CSM were updated on : Dec 01 ,2025

Page 1 out of 18. Viewing questions 1-15 out of 257

Question 1

What should be done if an attribute about an Install Base Item is merely for informational purposes?

  • A. Include it in the entitlement details
  • B. Track it as an Install Base characteristic
  • C. Document it in the product manual
  • D. Create a Install Base custom field
Answer:

B

User Votes:
A
50%
B
50%
C
50%
D
50%

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 2

Which entity denotes the product instance that has been installed or provisioned for a customer?

  • A. Service Agreement
  • B. Install Base Item
  • C. Contract
  • D. Sold Product
Answer:

B

User Votes:
A
50%
B
50%
C
50%
D
50%

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 3

What attribute/field is employed to construct the hierarchy of Install Base Items in a system?

  • A. Parent Install Base Item
  • B. Configurable Attributes
  • C. Root Install Base Item
  • D. Child Install Base Item
Answer:

A

User Votes:
A
50%
B
50%
C
50%
D
50%

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 4

Which aspect of an install base item helps document the details of products installed at a customer
location?

  • A. Product ID
  • B. Service Logs
  • C. Install Base Attributes
  • D. Sales Records
Answer:

C

User Votes:
A
50%
B
50%
C
50%
D
50%

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 5

Which concept primarily relates to how customer data is used for major case management?

  • A. Allocation of resources based on real-time data
  • B. Identification of frequent service issues
  • C. Customization of case templates
  • D. Consolidation of customer interaction histories
Answer:

D

User Votes:
A
50%
B
50%
C
50%
D
50%

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 6

In the 'Action Status' column on a case list, what does a blue indicator dot mean?

  • A. Blocked internally
  • B. Work in progress
  • C. Blocked externally
  • D. Needs attention
Answer:

D

User Votes:
A
50%
B
50%
C
50%
D
50%

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 7

What is included in an account relationship record?
Choose 3 answers

  • A. Primary contact
  • B. Parent/Child related records
  • C. The account relationship type that this relationship record is based on
  • D. A target account
  • E. A source account
Answer:

A, C, E

User Votes:
A
50%
B
50%
C
50%
D
50%
E
50%

Discussions
vote your answer:
A
B
C
D
E
0 / 1000

Question 8

Which service catalogs are available in the base instance customer portals?
Choose 2 answers

  • A. Consumer Service
  • B. Customer Service
  • C. Partner Service
  • D. Product Service
Answer:

A, B

User Votes:
A
50%
B
50%
C
50%
D
50%

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 9

Which feature allows for the creation and management of product data and relationships within the
CSM application?

  • A. Product Model management
  • B. Demand Management
  • C. Problem Management
  • D. Incident Management
Answer:

A

User Votes:
A
50%
B
50%
C
50%
D
50%

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 10

Which data model should be employed to track a household where a group of consumers share a
common address?

  • A. Household with Consumer
  • B. Household with Customer Access Management
  • C. Consumer with Customer Access Management
  • D. Consumer with Organizational
Answer:

C

User Votes:
A
50%
B
50%
C
50%
D
50%

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 11

What action to be taken if the product has no configurable attributes?

  • A. Optimize data in the Install base Item table
  • B. Create new child table for Install Base Item
  • C. Group into existing extended Install Base Item table
  • D. Store it in the baseline Install Base Item table
Answer:

D

User Votes:
A
50%
B
50%
C
50%
D
50%

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 12

What action can be performed by a Customer Admin (sn_customerservice.customer_admin) and
NOT by a Customer (sn_customerservice.customer) in the Customer Service Portal?

  • A. Can resolve cases reported by themselves
  • B. Can view assets belonging to their account
  • C. Can create and update contacts for their accounts
  • D. Can create, view, and edit cases for their account
Answer:

C

User Votes:
A
50%
B
50%
C
50%
D
50%

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 13

Which field could be used for classifying different consumer addresses?

  • A. Contact
  • B. Address Types
  • C. Services
  • D. Location
Answer:

B

User Votes:
A
50%
B
50%
C
50%
D
50%

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 14

What attribute is unique to a Sold Product in the install Base Data Model?

  • A. Warranty period
  • B. Product instance's detailed specifications
  • C. Ownership by customer
  • D. installation date
Answer:

C

User Votes:
A
50%
B
50%
C
50%
D
50%

Discussions
vote your answer:
A
B
C
D
0 / 1000

Question 15

Why would a customer service manager system administrator create want tabs on a dashboard?

  • A. Reports must be categorized by role on each dashboard
  • B. To better organize reports and widgets, and make it easier to share widgets
  • C. Reports must be categorized by type on each dashboard
  • D. There's a finite number of widgets allowed per dashboard
Answer:

B

User Votes:
A
50%
B
50%
C
50%
D
50%

Discussions
vote your answer:
A
B
C
D
0 / 1000
To page 2