Questions for the C-TS470-2412 were updated on : Dec 01 ,2025
After confirming a repair object in an in-house repair, which status is displayed?
A
Explanation:
In the in-house repair process within SAP S/4HANA Cloud Private Edition, Service (scope item 3XK),
the status of a repair object evolves through its lifecycle, managed via a status profile assigned to the
repair item category (e.g., REPI). According to the SAP Learning Journey "Planning and Performing In-
House Repairs," after a repair object is confirmed via a repair confirmation (transaction type REPC),
the status does not immediately transition to "Confirmed" as a final state. Instead, the confirmation
indicates that the repair work has been documented, and the object remains in an active processing
state, reflected as "In Process".
In Process: This status signifies that the repair object is still undergoing activities post-confirmation,
such as additional checks, billing preparation, or logistics handling (e.g., preparing the object for
return). The SAP system uses this status to indicate ongoing work within the repair order, even after
confirmation activities are recorded.
Decision Pending: This status typically applies earlier, after a pre-check, when a decision (e.g., repair,
reject) is still under review, not after confirmation.
Accepted: This status may be set when the repair request is initially accepted, prior to confirmation.
Confirmed: While "Confirmed" might intuitively seem correct due to the confirmation step, SAP
documentation clarifies that this is not the displayed status post-REPC; it’s a system status reflecting
the confirmation action, but the user-facing status remains "In Process" until further steps (e.g.,
completion or closure) are finalized.
The Learning Journey emphasizes that "All In-House Repairs have the initial status Open after they’ve
been created in the Manage In-House Repairs app," and subsequent steps like confirmation shift the
status to reflect ongoing processing rather than a terminal state like "Confirmed." This aligns with the
process flow where confirmation is an intermediate step, not the end of the repair lifecycle.
Extract from SAP Documentation: "After confirming a repair object, the repair remains in process as
additional steps such as billing or return logistics are completed." (SAP Learning Journey, Planning
and Performing In-House Repairs, Lesson Content, 2023).
How do you ensure that product-specific prices are applied in a service order based on its assigned
service contract?
C
Explanation:
To apply product-specific prices from a service contract to a service order:
Maintain price agreements: Price agreements in the contract (e.g., condition type PR00) define
product-specific prices, which are copied to linked service orders during creation or item entry.
Maintain billing plan: Controls billing timing, not pricing.
Maintain contract price: A general term, not a specific mechanism.
Maintain price lists: Used in sales, not contract-specific pricing in service.
This is part of pricing condition configuration in scope item 3MO.
"Price agreements in the service contract ensure product-specific prices are applied to service
orders." (SAP Help Portal, Service Pricing).
Which of the following is a prerequisite to install a piece of equipment in a functional location?
A
Explanation:
To install equipment in a functional location in SAP S/4HANA:
Allow the equipment category to be installed in a functional location: The equipment category (e.g.,
M for machines) must be configured to permit installation (set in transaction OIEQ), ensuring
compatibility with functional locations.
Combination of equipment category and object type: Object types are for classification, not
installation prerequisites.
Installation flag for equipment/functional location: No such flags exist; installation is controlled by
category settings.
This is part of equipment management setup.
"The equipment category must allow installation in a functional location as a prerequisite." (SAP Help
Portal, Equipment Installation).
Which functions are defined in the item category configuration? Note: There are 2 correct answers to
this question.
A, B
Explanation:
Item category configuration in SAP S/4HANA Service defines item behavior:
Billing plan type: Specifies if and how billing plans (e.g., periodic, milestone) are applied to the item.
Billing relevance: Determines whether the item is billable (e.g., A for order-related billing) and how
it’s processed in billing documents.
Contract item filter by product list: Not a standard function in item category configuration.
Product type: Defined in material/service master data, not item category.
This is set in Customizing under Service → Transactions.
"Item category configuration defines billing plan type and billing relevance for service items." (SAP
Help Portal, Item Category Configuration).
On item level in a service contract, which service transactions are visible in a list?
A
Explanation:
In a service contract (scope item 3MO), the item-level transaction list shows:
Released service orders: Service orders (e.g., transaction type SRVO) linked to the contract item are
visible once released, tracking service execution.
Completed service confirmations: Confirmations are linked to orders, not directly listed at the
contract item level.
Released maintenance orders: Only relevant in advanced execution, not standard contract visibility.
Released customer service orders: Not a distinct transaction type in S/4HANA Service.
This is part of the contract monitoring functionality.
"Released service orders are visible in the transaction list at the service contract item level." (SAP
Help Portal, Service Contract Monitoring).
Which cancellation information can you maintain on service contract item level? Note: There are 2
correct answers to this question.
C, D
Explanation:
In SAP S/4HANA Service contracts (scope item 3MO), cancellation details at the item level include:
Cancelling party: Specifies who initiated the cancellation (e.g., customer or provider), maintained in
the contract item data.
Reason: A cancellation reason (e.g., customer request) can be recorded for audit and reporting
purposes.
Latest end date: Defined at the contract header or item validity level, not a cancellation-specific field.
Billing block: Applied to block billing but not a cancellation attribute.
This is configured in the contract item settings.
"Maintain cancelling party and reason at the service contract item level for cancellation tracking."
(SAP Help Portal, Service Contract Management).
What is the purpose of creating maintenance planner groups?
A
Explanation:
Maintenance planner groups in SAP S/4HANA Service (and Plant Maintenance):
Mapping a group of persons planning maintenance activities for technical assets: Planner groups
(e.g., defined in transaction IP02) organize planners responsible for scheduling and managing
maintenance plans and orders for technical objects.
Performing maintenance work: Handled by work centers, not planner groups.
Creating task lists: A design task, not the planner group’s role.
Planning capacities: Managed via capacity planning, not planner groups.
This is part of maintenance planning setup.
"Maintenance planner groups map persons responsible for planning maintenance activities for
technical assets." (SAP Help Portal, Maintenance Planning).
How do you perform a diagnosis for a repair object?
B
Explanation:
Diagnosing a repair object in the in-house repair process follows a logical sequence:
Perform precheck → Plan diagnosis → Perform diagnosis → Decide on next steps → Charge
customer: Starts with a pre-check to assess the object, followed by planning the diagnosis (e.g.,
assigning tasks), performing it, deciding the outcome (e.g., repair or reject), and finally charging the
customer if applicable. This aligns with the repair workflow in scope item 3XK.
Other sequences disrupt the practical flow (e.g., charging before diagnosis or pre-check after
diagnosis).
"The diagnosis process begins with a pre-check, followed by planning and performing the diagnosis,
deciding next steps, and charging the customer." (SAP Signavio Process Navigator, In-House Repair).
What are some customizing settings you need to maintain so that a repair confirmation (transaction
type REPC) can be billed to a customer? Note: There are 3 correct answers to this question.
B, D, E
Explanation:
To bill a repair confirmation (REPC) in SAP S/4HANA Service:
You make sure each item category used in the repair confirmation corresponds to an item category
from Sales that is assigned to the billing type: Item categories (e.g., REPI) must map to sales item
categories (e.g., TAN) with billing relevance.
You assign a sales document type to transaction type REPC for the billing document request: A sales
document type (e.g., F2 for invoice) is linked to REPC in Customizing to generate billing requests.
You map the service item categories used in the repair confirmation to sales item categories for the
billing document request: This ensures seamless transition from service to sales processes.
Billing plan type: Optional and not mandatory for basic billing.
Maintain billing type: Defined globally, not specific to REPC.
This is part of in-house repair billing setup.
"Map service item categories to sales item categories and assign a sales document type to REPC for
billing." (SAP Help Portal, Repair Confirmation Billing).
Which type of objects can you maintain in the object list assigned to a contract item? Note: There are
3 correct answers to this question.
C, D, E
Explanation:
In SAP S/4HANA Service contracts (scope item 3MO), the object list for a contract item specifies
covered objects:
Equipment: Individual equipment (e.g., serialized assets) can be assigned to track service coverage.
Product: Materials or service products covered under the contract are listed.
Functional location: Locations where services are performed can be included in the object list.
Equipment bill of material: BOMs are referenced separately, not directly in the object list.
Document: Documents are managed via Document Management System (DMS), not as contract
objects.
This is configured in the service contract item details.
"Assign equipment, products, and functional locations to the object list of a service contract item."
(SAP Help Portal, Service Contract Management).
Which of the following is the correct sequence when creating a hierarchical structure in
organizational management?
C
Explanation:
In SAP S/4HANA Organizational Management (integrated with HCM or service structures):
Organizational unit → Position → Holder → User: The sequence starts with defining an organizational
unit (e.g., department), then positions within it (e.g., service technician), followed by assigning
holders (employees) to positions, and finally linking users (system logins) to holders. This hierarchy is
built using transaction PPOME or similar tools.
Other sequences disrupt the logical top-down structure required for organizational management.
This aligns with SAP’s standard organizational setup process.
"Create organizational units, then positions, assign holders, and link users in that order for a
hierarchical structure." (SAP Help Portal, Organizational Management).
What is a prerequisite to use the product proposal?
A
Explanation:
The product proposal in SAP S/4HANA Service suggests items (e.g., spare parts, services) in service
orders or contracts:
Create a bill of material (BOM) with BOM usage S (Service): A service BOM (usage S) is a prerequisite,
defining standard components or services proposed in service processes. Configured via transaction
CS01, it’s linked to service master data.
BOM usage 4 (Plant Maintenance): Used for maintenance, not service proposals.
BOM usage 5 (Sales and Distribution): Relevant for sales, not service-specific proposals.
Item category I (structure element): Item categories define BOM structure but aren’t the
prerequisite; the BOM usage is key.
This is part of service order management (scope item 3D2).
"A BOM with usage S (Service) is required to enable product proposals in service transactions." (SAP
Help Portal, Service BOM).
What are characteristics of an in-house repair process? Note: There are 3 correct answers to this
question.
B, C, E
Explanation:
The in-house repair process (scope item 3XK) has specific characteristics:
Advanced Returns Management (ARM) can be used for customer returns: ARM integrates with in-
house repair to manage return authorizations and goods receipt.
Items can be added to repair orders using service order templates: Templates streamline adding
standard repair items to orders.
Credit checks can be executed in repair orders and repair quotations: Credit management is
supported to ensure customer creditworthiness.
For each repair object, a service contract item must be assigned: Contracts are optional, not
mandatory for repair objects.
An in-house repair process requires the Service with Advanced Execution scenario: Advanced
execution is an enhancement, not a requirement for basic in-house repair.
These align with SAP’s in-house repair design.
"In-house repair supports ARM for returns, templates for order items, and credit checks." (SAP
Signavio Process Navigator, In-House Repair).
In the advanced execution scenario, what is the dynamic item processor profile used for? Note: There
are 3 correct answers to this question.
A, C, D
Explanation:
In the Service with Advanced Execution scenario (scope item 63Q), the dynamic item processor (DIP)
profile is used for resource-related billing:
To summarize dynamic items into a single debit memo item: The DIP profile can aggregate confirmed
resources (e.g., time, materials) into a single billing item.
To bill a service as a list of subitems: Alternatively, it can itemize resources as separate subitems for
detailed billing.
To enable resource-related billing: The DIP profile processes dynamic data from confirmations (e.g.,
time, parts) to generate billing documents.
To determine the service confirmation items: This is part of confirmation, not the DIP profile’s role.
To combine billing documents into one customer invoice: This is a billing process step, not a DIP
function.
The DIP profile is configured in Customizing under Sales and Distribution → Billing.
"The dynamic item processor profile supports summarizing items, listing subitems, and enabling
resource-related billing in advanced execution." (SAP Help Portal, Resource-Related Billing).
Which of the following can you assign to a work center? Note: There are 2 correct answers to this
question.
B, C
Explanation:
Work centers in SAP S/4HANA Service (and Plant Maintenance) define execution locations and
capacities:
Task list usage: Specifies which task lists (e.g., service or maintenance) the work center can use,
assigned in the work center master data (transaction CR01).
Capacity category: Defines the type of capacity (e.g., labor, machine) available at the work center,
critical for scheduling.
Planner group: Assigned to technical objects or orders, not directly to work centers.
Maintenance planning plant: A work center is assigned to a plant during creation, but the plant itself
isn’t assigned to the work center as a customizable attribute.
These settings are configured in the work center master record.
"Assign task list usage and capacity categories to a work center to define its operational scope." (SAP
Help Portal, Work Center Master Data).