Questions for the SALESFORCE HYPERAUTOMATION SPECIALIST were updated on : Dec 20 ,2025
Northern Trail Outfitters has deployed a MuleSoft RPA process to automate the extraction of sales
data from CSV files. To integrate this RPA process with Sales Cloud, an action step is created that calls
this RPA process in a MuleSoft Composer flow.
Which next step must be added to the flow to make use of the RPA process results?
C
Explanation:
To integrate an RPA process that extracts sales data from CSV files with Sales Cloud using MuleSoft
Composer, you need to take the following steps:
Invoke RPA Process:
Create an action step in the MuleSoft Composer flow that calls the RPA process to extract the sales
data from the CSV files.
Next Step - Create or Update Record:
After the RPA process completes and returns the extracted data, the next step in the flow should be
to update Sales Cloud with the new information.
Use the Create or Update Record action to insert the new sales data into Sales Cloud. This action
ensures that existing records are updated if they already exist, or new records are created if they
don't.
This approach ensures that the results from the RPA process are correctly reflected in Sales Cloud.
Reference:
MuleSoft Composer Documentation
Salesforce Sales Cloud Documentation
Which Connected App scope should be used to connect RPA Manager with an Anypoint Platform
account?
C
Explanation:
To connect RPA Manager with an Anypoint Platform account, the appropriate Connected App scope
is RPA Integrator:
RPA Integrator Scope:
The RPA Integrator scope is designed to provide the necessary permissions for integrating RPA
Manager with Anypoint Platform. This scope allows the connected app to interact with the RPA
Manager and manage RPA processes.
Connected App Configuration:
When setting up a connected app in Anypoint Platform, select the RPA Integrator scope to ensure
that the integration can access and manage the RPA processes as required.
Reference:
MuleSoft RPA Documentation
Anypoint Platform Connected Apps Documentation
An AnyAirlines employee determines that an RPA process is a strong candidate for automation.
When approving the process, the employee needs to specify a group of potential users to manage
the RPA process throughout its lifecycle.
According to best practices, which group should the employee choose?
C
Explanation:
When approving an RPA process and specifying a group of potential users to manage it throughout
its lifecycle, the best practice is to choose the Center of Excellence (CoE):
Center of Excellence (CoE):
The CoE is a team of experts who are responsible for overseeing the implementation, governance,
and management of RPA processes within the organization.
They ensure that best practices are followed, provide guidance and support to project teams, and
manage the overall RPA strategy and roadmap.
Lifecycle Management:
The CoE is well-equipped to manage the RPA process from initial development through deployment
and ongoing maintenance. They have the expertise to handle any issues that arise and ensure the
process remains efficient and effective.
Best Practices:
By involving the CoE, the organization ensures that the RPA process adheres to established best
practices, maintains high quality, and delivers the expected benefits.
Reference:
MuleSoft RPA Documentation
RPA Center of Excellence Best Practices
The Ops team at AnyAirlines needs to periodically check the status of an API to see it the connected
database is down for maintenance.
Where should the Ops team set up a scheduled API call and view the status history?
B
Explanation:
To periodically check the status of an API and see if the connected database is down for
maintenance, the Ops team should use API Functional Monitoring:
API Functional Monitoring:
API Functional Monitoring allows you to set up scheduled tests and monitor the functional
performance of your APIs. It can be configured to periodically make API calls and check for specific
conditions, such as whether the database is down for maintenance.
Scheduled API Calls:
Set up the necessary tests within API Functional Monitoring to periodically call the API and verify its
status. These tests can be scheduled to run at regular intervals.
View Status History:
API Functional Monitoring provides a dashboard where you can view the history of these tests,
including their results and any failures. This helps in tracking the availability and performance of the
API over time.
Reference:
MuleSoft API Functional Monitoring Documentation
AnyAirlines needs to automatically sync Salesforce accounts with NetSuite customers using a
MuleSoft Composer flow. The Address field in the Salesforce Account object is a compound field
consisting of the simple fields: Street, City, State, Zip, and Country.
However, the Address field in the NetSuite Customer entity is a list consisting of the simple fields:
Street, City, State, Zip, and Country.
Which task must be performed to map fields of the Salesforce Address compound field to the
corresponding fields of the NetSuite Address list in the flow?
B
Explanation:
To map fields of the Salesforce Address compound field to the corresponding fields of the NetSuite
Address list in MuleSoft Composer, you need to perform the following task:
Custom Expression in Composer:
Use a custom expression in MuleSoft Composer to combine the individual address-related fields
from Salesforce (Street, City, State, Zip, Country) into a format that matches the NetSuite Address
list.
This custom expression will concatenate the individual simple fields from Salesforce into a structured
format that can be mapped directly to the NetSuite Address list.
Mapping the Fields:
Once the custom expression is created, map the resulting list to the corresponding fields in the
NetSuite Customer entity within the Composer flow.
This ensures that each simple field in the Salesforce compound Address field is correctly mapped to
the respective field in the NetSuite Address list.
Reference:
MuleSoft Composer Documentation
Northern Trail Outfitters (NTO) uses Flow Orchestration to automate quote development. The
"Review Quote" work item is performed by their team of technical writers but can be fulfilled by any
technical writer on the team.
How can NTO ensure the "Review Quote" work item is assigned to the correct Salesforce user?
B
Explanation:
To ensure the "Review Quote" work item is assigned to the correct Salesforce user within the team of
technical writers, the following approach can be used:
Creating a Group:
Create a Group in Salesforce that includes all the technical writers who are eligible to perform the
"Review Quote" work item. This group acts as a collective resource pool.
Assigning the Work Item to the Group:
When the "Review Quote" work item is created in Flow Orchestration, assign it to the group rather
than an individual user. Salesforce will then allow any available technical writer within the group to
pick up and complete the task.
Ensuring Flexibility and Availability:
This method ensures that the work item can be completed by any technical writer in the team,
providing flexibility and improving the chances of timely completion by utilizing the group's
collective availability.
Reference:
Salesforce Flow Orchestration Documentation
The MuleSoft team at Northern Trail Outfitters wants to create a project skeleton that developers can
use as a starting point when creating API implementations with Anypoint Studio. This will help drive
consistent use of best practices within the team.
Which type of Anypoint Exchange artifact should be added to Exchange to publish the project
skeleton?
C
Explanation:
To create a project skeleton that developers can use as a starting point for API implementations with
Anypoint Studio, the best approach is to use a MuleSoft application template:
MuleSoft Application Template:
A MuleSoft application template includes key components and configurations that follow best
practices. It provides a consistent starting point for new projects, ensuring that all developers adhere
to the same standards.
Benefits:
Using a template helps enforce best practices, reduces the setup time for new projects, and ensures
consistency across different implementations.
Publishing to Anypoint Exchange:
Once the template is created, it can be published to Anypoint Exchange where it is accessible to the
entire development team. Developers can then use this template to kickstart their API projects,
ensuring a uniform approach across the organization.
Reference:
Anypoint Exchange Templates Documentation
An employee at AnyAirlines uses RPA Recorder to capture actions performed when carrying out a
business process automation.
How does this help expedite RPA process development?
B
Explanation:
Using RPA Recorder to capture actions performed during a business process automation helps
expedite RPA process development in the following way:
Autogenerating BPMN:
The RPA Recorder captures the business process as it is performed and autogenerates a Business
Process Model and Notation (BPMN) diagram. This diagram includes a visual representation of the
process, making it easier to understand and modify.
Detailed Documentation:
Along with the BPMN, the recorder generates detailed documentation that includes images of the
steps performed, as well as a complete recording of keyboard actions and wait times. This provides a
comprehensive view of the process, which can be reviewed and refined.
Expediting Development:
By automating the creation of BPMN and detailed documentation, the RPA Recorder significantly
reduces the time required to document and design the RPA process manually. This allows developers
to focus on refining and optimizing the process rather than starting from scratch.
Reference:
MuleSoft RPA Recorder Documentation
Which MuleSoft deployment strategy consists of the control plane and runtime plan hosted by the
client?
D
Explanation:
A hybrid deployment strategy in MuleSoft involves hosting the control plane (Anypoint Platform
management and design tools) in the cloud, while the runtime plane (where Mule applications run)
is hosted by the client, either on-premises or in their own private cloud:
Hybrid Deployment:
The control plane is managed by MuleSoft and provides centralized management, monitoring, and
deployment capabilities.
The runtime plane is hosted by the client, providing flexibility and control over where and how the
Mule applications are executed, whether on-premises or in a private cloud environment.
Benefits:
This approach combines the advantages of cloud-based management with the control and
customization available in on-premises or private cloud deployments, making it suitable for
organizations with specific hosting and compliance requirements.
Reference:
MuleSoft Hybrid Deployment Documentation
Northern Trail Outfitters must create a near real-time inventory API that can be used within its retail
POS systems, across its mobile and online stores, and by its strategic B2B e-commerce partners. The
API must provide accurate and up-to-date product inventory levels. The data currently resides in
both SAP and NetSuite.
According to best practices, which hyperautomation tool should be used to build this solution?
D
Explanation:
To create a near real-time inventory API that integrates data from SAP and NetSuite and can be used
across various platforms and partners, the Anypoint Platform is the most suitable tool:
Anypoint Platform:
Anypoint Platform provides comprehensive integration capabilities, including real-time data
processing, API management, and connectivity to various systems like SAP and NetSuite.
It supports building robust, scalable APIs that can handle near real-time data synchronization,
ensuring accurate and up-to-date inventory levels across multiple channels.
Best Practices:
Using Anypoint Platform, you can design and manage APIs with fine-grained control over security,
performance, and monitoring, adhering to best practices for enterprise integration.
Reference:
Anypoint Platform Documentation
The MuleSoft development team at Northern Trail Outfitters creates a Mule application that interacts
with several APIs and RPA processes. The team needs to share this application with other teams to
help them create similar applications.
How should the Mule application be published in Anypoint Exchange to meet this requirement?
A
Explanation:
To share a Mule application that interacts with several APIs and RPA processes with other teams for
creating similar applications, publishing it as a Template asset is the best approach:
Template Asset:
A Template in Anypoint Exchange is designed to provide a reusable solution that can be easily
adapted for different use cases. It includes predefined integration logic and configurations that can
be used as a starting point for new projects.
By publishing the Mule application as a Template, other teams can leverage this pre-built solution,
customize it to their specific needs, and ensure consistency in integration practices across the
organization.
Reference:
Anypoint Exchange Templates Documentation
Northern Trail Outfitters publishes REST APIs to Anypoint Exchange. They write the REST APIs using
RAML and share these APIs with internal and external users.
In which language or languages can a user download these APIs?
A
Explanation:
Users can download REST APIs published to Anypoint Exchange in the following languages:
RAML (RESTful API Modeling Language):
RAML is a modeling language for defining APIs, used by MuleSoft for creating REST APIs.
OAS (OpenAPI Specification):
OAS, also known as Swagger, is another widely-used standard for defining APIs.
MuleSoft supports both RAML and OAS formats, allowing users to choose between these two
standards when downloading API definitions.
Reference:
Anypoint Exchange API Documentation
MuleSoft RAML and OAS Documentation
Which component of Anypoint Platform is responsible for enforcing API policies?
C
Explanation:
The component of Anypoint Platform responsible for enforcing API policies is the API Gateway:
API Gateway:
The API Gateway is a runtime component that enforces policies applied to APIs. It acts as an
intermediary that manages API traffic, security, and performance by applying the policies configured
in API Manager.
Policies such as rate limiting, security, transformation, and monitoring are enforced at the API
Gateway to ensure that APIs are accessed securely and efficiently.
Reference:
Anypoint Platform API Gateway Documentation
A MuleSoft developer at AnyAirlines wants to retrieve customer data from an external system.
Before designing a new integration, what should they use to determine if the integration exists and
can be reused?
C
Explanation:
To determine if an integration exists and can be reused, the MuleSoft developer should use Anypoint
Exchange:
Anypoint Exchange:
Anypoint Exchange is a repository where developers can publish, share, and discover reusable assets
such as APIs, connectors, templates, and examples. It serves as a centralized location for all reusable
components within the MuleSoft ecosystem.
By searching Anypoint Exchange, the developer can find existing integrations or assets that might
fulfill the requirements for retrieving customer data, avoiding the need to design and develop a new
integration from scratch.
Reference:
Anypoint Exchange Documentation
AnyAirlines is developing an RPA process to extract information from a legacy system. To capture the
manual workflow, they leverage RPA Recorder.
Which two best practices should they be aware of when working with the autogenerated workflow
code? (Choose two.)
B, C
Explanation:
When developing an RPA process using RPA Recorder, it is essential to be mindful of the following
best practices concerning the autogenerated workflow code:
Replace Autogenerated Code:
Robustness: Some of the autogenerated code may not be optimized for robustness or specific use
cases. It is often necessary to review and replace parts of the autogenerated workflow with more
robust or specialized action steps to ensure reliability and accuracy.
Specialization: Customizing the workflow to fit the specific requirements of the process can improve
performance and handle exceptions better.
Remove Sensitive Information:
Sensitive Data: Autogenerated workflows might capture sensitive information such as usernames,
passwords, or other confidential data. It is crucial to identify and remove or mask this information
before deploying the RPA process to production to maintain security and compliance.
Compliance: Ensuring that sensitive information is handled appropriately helps in adhering to data
protection regulations and organizational policies.
Reference:
MuleSoft RPA Documentation