Questions for the SALESFORCE CERTIFIED ADMINISTRATOR were updated on : Jul 20 ,2024
Users at Universal Containers (UC) adhere to the following process for expense reports:
Create the expense report.
Attach receipts in an Expenses app.
Send the report to the accountant to review and approve.
An administrator needs to enable this app for Salesforce Mobile.
What should the administrator consider from the Users perspective'
A
Which three objects can be added as Campaigns Members? Choose 3 answers
A, B, C
Which setting on a profile makes a tab not accessible on the All Tabs page or visible in any
app, but still allows a user Multiple Books to view records that would normally be found under
this tab?
C
Ursa Major Solar tracks both user issues and customer issues A user issue can be logged as:
new
waiting for reply
closed
A user issue can be logged as:
new
working
closed
An administrator needs to track both case types. Which features should be used?
C
Ursa Major Solar's default, organization-wide sharing for accounts is set to public read/write. The
administrator needs to ensure that marketing never modifies an account record.
Which action should the administrator take to accomplish this goal?
B
Universal Containers introduced a new product and wants to track all associated cases that get
logged. They are looking for an automated solution that would give the product's two lead engineers
read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?
A
The administrator at Ursa Major Solar has just finished creating new hot Account reports that filter
Accounts that were modified this year with a rating of hot. The report was shared with the entire
sales team. Some users are seeing some Accounts that have NOT been modified since last year and
other Accounts where the rating is cold.
What should the administrator do to ensure that the report works as intended for all users?
A
Supervisors at Universal Containers have read access to Contacts through their profiles. Sales reps
have a separate profile that allows them to edit Contacts. Some sales reps are attending a conference
for a week and supervisors will need to fill in to update Contact details while they are out.
How should an administrator grant proper access to the supervisors?
A
At Cloud Kicks, new public articles must be approved before publishing. Users are asked to click to
the submit for approval button to begin the process but sometimes the user forgets.
How should an administrator automate submission so al new public articles will enter the approval
process?
C
Ursa Major Solar is a Canadian company that has the following set up in Salesforce:
They have activated Web-to-Case on their corporate website.
Auto-Response is configured so that customers are thanked for logging the case and activated
Assignment Rules based on the province (CANADA) in which the customer resides.
Case ownership is therefore determined and routed to the corresponding queue - North, South,
East, or West.
Customer Cases that do NOT meet the existing criteria need to be assigned to Queue - World. Which
solution will satisfy this requirement?
B
What are two considerations when configuring the lead conversion process?
Choose 2 answers
A, B
Ursa Major Solar uses data from the grand total of a custom report to create their dashboard. Which
two components will populate the grand total properly?
Choose 2 answers
A, C
Which two actions can be completed with a workflow field update.
Which two actions can UMS complete with this feature?
Choose 2 answers
A, C
Which two action should an administrator perform to provide a sales team with an easy solution for
gathering customer requirements and sharing presentations with the customers?
Choose 2 answers
C, D
A new custom object called Manufacturers has been created for Universal Containers.
Where should a System Administrator adjust how the object appears when it is found in the
global search?
D