Questions for the SALESFORCE CERTIFIED ADMINISTRATOR were updated on : Dec 01 ,2025
An administrator is building a Lightning app and sees a message that a My Domain must be set up
first.
What should the administrator take into consideration when enabling My Domain?
B
Explanation:
My Domain is a feature that allows administrators to create a custom domain name for their
Salesforce org that replaces their instance URL (such as na35.salesforce.com). My Domain provides
benefits such as improved security; enhanced branding; faster navigation; access to Lightning
components; etc. However, one of the considerations when enabling My Domain is that it changes
how users log in to Salesforce - instead of using their instance URL login (such as
login.salesforce.com), they have to use their My Domain login (such as
mydomain.my.salesforce.com). This applies to all internal and external users who access Salesforce
via web browser or mobile app. Reference:
https://help.salesforce.com/s/articleView?id=sf.domain_name_overview.htm&type=5
An administrator at Ursa Major Solar just learned about the AppExchange and how helpful it can be
to the company’s business.
Which two actions can be accomplished via the AppExchange?
‘Choose 2 answers
A, C
Explanation:
The AppExchange is an online marketplace where customers can find apps, components, consultants,
developers, and more to extend Salesforce functionality or solve specific business challenges. Some
of the actions that can be accomplished via AppExchange are finding certified developers and
consultants who can help with custom development or implementation projects; installing industry-
specific solution templates that provide preconfigured apps, dashboards, reports etc., for various
industries such as manufacturing or healthcare; downloading free tools or components that enhance
productivity or user experience; browsing reviews or ratings from other customers who have used
certain products or services; etc. Reference:
https://appexchange.salesforce.com/
DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums.
For condominium open houses, there are a few extra steps that need to be taken. Agents need to be
able to submit requests and receive approvals from the homeowners' association.
How can the administrator ensure these extra steps only appear when creating open house records
for condominiums?
B
Explanation:
To ensure extra steps only appear when creating open house records for condominiums, an
administrator can use two methods: create two page layouts; and use business processes and record
types to display appropriate picklist values. A page layout is a feature that allows administrators to
control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each
object. An administrator can create two page layouts for open house records - one for houses and
one for condominiums - and include different fields or sections for each page layout based on their
requirements. A business process is a feature that allows administrators to define and enforce stages
that records must go through based on their record type such as lead status or opportunity stage. A
record type is a feature that allows administrators to offer different business processes, picklist
values, page layouts etc., to different users based on their profile or role. An administrator can create
two record types for open house records - one for houses and one for condominiums - and assign
different business processes and picklist values for each record type based on their requirements.
Reference:
https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
The Support team at Ursa Major Solar prefers using split list views on the case homepage.
Occasionally, the team views shipments from another support application.
What should the administrator configure to allow the team to use the split list view?
C
Explanation:
Split views are a feature that allows users to view records as a split list on object home pages in
Lightning Experience apps that use console navigation. Split views show records in two panes: a list
view pane on the left and a record detail pane on the right. Users can switch between different list
views and records without losing context or scrolling. However, split views are only available on
standard objects such as accounts, contacts, leads, opportunities, cases, etc., and not on custom
objects such as shipments. Reference:
https://help.salesforce.com/s/articleView?id=sf.lex_split_view.htm&type=5
Cloud Kicks (CK) captures whether an opportunity should be reviewed by someone in product
engineering with a checkbox field called Needs Review. CK also has a picklist field on the opportunity
for Product Type. When a sales rep saves an opportunity, they need to select the Product Type or
check the Needs Review box.
What should an administrator use to accomplish this?
B
Explanation:
A validation rule is a feature that allows administrators to define criteria for data entry or import
operations and display an error message when those criteria are not met. For example, a validation
rule can require users to select a product type or check a needs review box when saving an
opportunity by using an OR function that evaluates both fields. If neither field is populated, then the
validation rule will prevent users from saving records with an error message. Reference:
https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5
The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the
web to the Automated Cases Queue Any manually created cases should be owned by the agent
creating them, however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?
B
Explanation:
The Assignment Rule checkbox is a checkbox that appears on manual case creation pages when
assignment rules are defined for cases. The Assignment Rule checkbox determines whether or not to
apply assignment rules to manually created cases. If the Assignment Rule checkbox is selected by
default, then any manually created cases will be assigned according to assignment rules instead of
being owned by the agent creating them. To prevent this from happening, an administrator can
either deselect the Assignment Rule checkbox when creating cases manually; or change the default
setting for this checkbox under setup by selecting or deselecting Use active assignment rules by
default. Reference:
https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5
DreamHouse Realty requires that house showings be scheduled within the current year to prevent
too many future showings from stacking up.
How can they make sure Showing Date is only populated with a date this years?
D
Explanation:
A validation rule is a feature that allows administrators to define criteria for data entry or import
operations and display an error message when those criteria are not met. For example, a validation
rule can ensure that house showings are scheduled within the current year by comparing the
showing date field with a formula that returns the current year. If the showing date field contains a
date outside of the current year, then the validation rule will prevent users from saving or importing
records with an error message. Reference:
https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5
Brokers at DreamHouse Realty need to see certain information about one or more cases when
referencing the contact record. This record case Name, Case ID, Customer Name, Case Reason, Case
Status, and Case Creation Date.
Which two changes in Setup should the administrator make?
B, D
Explanation:
To see certain information about one or more cases when referencing the contact record, an
administrator can use two methods: edit the Related List component in the Lightning App Builder
and choose Related List as the related list type; and use the page layout editor to include the
appropriate column in the Cases related list. The Related List component is a component that allows
users to view and edit records related to a parent record on a record page. The Related List
component has two types: Related List and Enhanced List. The Related List type shows records in a
table format with columns that match the page layout of the parent record. The Enhanced List type
shows records in a compact format with fewer columns and actions. To change the type of the
Related List component, an administrator can use the Lightning App Builder and select either Related
List or Enhanced List from the properties panel. The page layout editor is a tool that allows
administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or
edit page for each object. To include appropriate columns in a related list, such as case name, case
ID, customer name, case reason, case status, and case creation date for cases related to contacts, an
administrator can use the page layout editor and drag and drop the desired fields from the palette to
the Cases related list on the contact page layout. Reference:
https://help.salesforce.com/s/articleView?id=sf.lex_related_lists_component.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5
Customer service accesses articles with the Knowledge Lightning component on the Service Cloud
Console. Billing department users would like similar functionality on the case record without using
the console.
How should the administrator configure this request?
C
Explanation:
The Knowledge Lightning component is a component that allows users to access articles from the
Service Cloud Console app. However, if users want to access articles from a different app that does
not use the console, they can use the Knowledge related list instead. The Knowledge related list
shows articles related to a record based on data categories and shows article details such as title,
summary, rating, and view count. To add the Knowledge related list to a record page, an
administrator can use the page layout editor and drag and drop the Knowledge related list to the
appropriate section on the page layout. Reference:
https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.knowledge_related_list.htm&type=5
The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses
and permission sets.
What feature can be used to track this in Salesforce?
C
Explanation:
To track assigned licenses and permission sets in Salesforce instead of using a spreadsheet, an
administrator should use User Report type on Report object. User Report type allows creating
reports that show information about users such as their profile, role, license type, active status, login
history etc. It also allows adding fields related to permission sets such as Permission Set Assignments
or Permission Set License Assignments. For example, an administrator can create a User Report that
shows user name, profile name, user license name, permission set assignments count etc. Login
History, Lightning Usage App, or Permission Set Groups are not features that can be used to track
assigned licenses and permission sets in Salesforce. Reference:
https://help.salesforce.com/s/articleView?id=sf.reports_report_types_standard_user.htm&type=5
Cloud Kicks (CK) needs a new sales application. The administrator there is an application package on
the AppExchange and wants to begin testing it in a sandbox to see If it addresses CK's needs.
What are two considerations when installing a managed package in a sandbox?
Choose 2 answers.
B, D
Explanation:
Two considerations when installing a managed package in a sandbox are:
The installation link has to be modified to test.salesforce.com, because the default installation link
points to login.salesforce.com which is for production orgs. To install a package in a sandbox org, the
administrator has to replace login with test in the installation URL before clicking it.
The package will be removed any time the sandbox is refreshed, because refreshing a sandbox
replaces its current data and metadata with those from its source org. If the source org does not have
the package installed, then the sandbox will lose it after refresh. Any metadata changes to the
package do not have to be recreated in production, because they are preserved during upgrades
unless overwritten by the package developer. Install for Admins Only is not the only install option
available; there are also Install for All Users and Install for Specific Profiles options. Reference:
https://help.salesforce.com/s/articleView?id=sf.distribution_installing_packages.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.data_sandbox_implementation_tips.htm&type=5
Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories)
through many different sources. While some lead sources are used for all three categories, other
lead sources are specific to a single category. The VP of marketing requests that only the proper lead
sources be displayed based on the product category chosen.
How should the administrator configure Salesforce to meet this requirement?
B
Explanation:
To display only the proper lead sources based on the product category chosen, an administrator
should create a dependency between the Product Category field and Lead Source field on Lead
object. A dependency is a relationship between two picklist fields that restricts the values available in
one picklist based on the value selected in another picklist. For example, an administrator can create
a dependency that shows only Online Store and Social Media as lead sources if Product Category is
Shoes, but shows only Trade Show and Magazine as lead sources if Product Category is Apparel.
Creating a page layout for each category, creating business processes and record types for each
category, or creating a single business process with record types for each category will not display
only the proper lead sources based on the product category chosen. Reference:
https://help.salesforce.com/s/articleView?id=sf.customize_dependent.htm&type=5
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All
cases submitted with a Case Reason of Installation must be acknowledged immediately via email and
assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be
escalated to support management.
What case management tools need to be utilized for this requirement?
B
Explanation:
To advertise on TV, radio, print, and social under one banner called New Runners and aggregate total
statistics for this marketing effort, an administrator should use Parent campaign field on Campaign
object. This field allows creating hierarchical relationships between campaigns by specifying one
campaign as parent of another campaign. Parent campaigns roll up statistics from child campaigns
such as number of leads generated, amount of revenue won etc. For example, an administrator can
create four child campaigns for TV, radio, print and social ads respectively and link them to one
parent campaign called New Runners using Parent campaign field. Junction object, lookup
relationship, and master-detail relationship are not features related to Campaign object or hierarchy.
Reference:
https://help.salesforce.com/s/articleView?id=sf.campaigns_parent.htm&type=5
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All
cases submitted with a Case Reason of Installation must be acknowledged immediately via email and
assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be
escalated to support management.
What case management tools need to be utilized for this requirement?
C
Explanation:
To acknowledge cases with a Case Reason of Installation immediately via email and assign them to
appropriate agents, and escalate cases that are still in New status after 4 hours to support
management, an administrator should use Auto-response rules, Queues, and Escalation Rules for
case management. Auto-response rules allow sending automatic email responses to customers
based on case criteria. Queues allow grouping cases that share common characteristics and assigning
them to a group of users who can access and work on them. Escalation rules allow escalating cases
that meet certain criteria to higher-level users or groups and sending email notifications. Macros and
Entitlements are not case management tools that can be used for this requirement. Reference:
https://help.salesforce.com/s/articleView?id=sf.case_autoresponse.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
What should an administrator use as an identifier when importing and updating records from a
separate system?
D
Explanation:
To use as an identifier when importing and updating records from a separate system, an
administrator should use External ID field type on an object. External ID fields allow storing unique
identifiers from external systems and using them for matching records during import or update
operations. External ID fields can also be used for upsert operations that insert new records or
update existing ones based on external ID values. For example, an administrator can create an
External ID field on Account object that stores account numbers from an external ERP system and use
it for importing or updating accounts from that system. Rich Text field, Record ID, and Auto-Number
field are not suitable for using as identifiers when importing and updating records from a separate
system. Reference:
https://help.salesforce.com/s/articleView?id=sf.fields_about_field_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.data_loader_upsert.htm&type=5