Salesforce NONPROFIT CLOUD CONSULTANT Exam Questions

Questions for the NONPROFIT CLOUD CONSULTANT were updated on : Jun 07 ,2024

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Question 1

A nonprofit organization wants a cost-effective solution to generate and send donation
acknowledgements automatically to donors via email. Which Salesforce solution should the
consultant recommend?

  • A. Nonprofit Success Pack
  • B. Commerce Cloud
  • C. Pardot
  • D. Marketing Cloud
Answer:

A

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Question 2

A nonprofit organization created a custom Opportunity name for all organization donations.
Which two considerations should the consultant discuss with the organization? Choose 2 answers

  • A. The organization should change existing Opportunities to the new naming convention through an upsert.
  • B. The organization should only change existing Opportunities to the new naming convention by using the "Refresh Name" action.
  • C. The organization should change existing Opportunities to the new naming convention by using the "Refresh All Opportunity Names" button in Bulk Data Processes.
  • D. The custom naming convention only applies to new Opportunities of matching record types; it is not retroactive.
Answer:

B, C

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Question 3

A nonprofit organization provides case management to its clients. There is a requirement for a score
to be automatically assigned to each client based on several factors such as age, income and number
of health conditions. The nonprofit also wants to automate the creation and assignment of follow up
tasks related to the client.
Which combination of functions should the consultant recommend?

  • A. Activities and Customizable Rollups
  • B. Volunteer Recurrence and Customizable Rollups
  • C. Engagement Plans and Levels
  • D. Volunteer Wizard and Reports
Answer:

C

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Question 4

A nonprofit organization wants to designate its donors into three categories, Gold, Silver, and Bronze,
based on the total gift amount for that year. How can this be accomplished using NPSP?

  • A. Create a picklist field that will display the categories based on the Total Gifts This Year field. B Create a custom field on the Opportunity that will display the categories and a process in Process Builder to populate the value based on the Total Gifts This Year field.
  • C. Set up NPSP Levels for the categories based on Total Gifts This Year.
  • D. Create a custom field on the Opportunity that will display the categories and a custom trigger to populate the value based on the Total Gifts This Year field.
Answer:

C

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Question 5

A system administrator encounters an error at run time that a record couldn't be updated when a
Customizable Rollup ran. What should the consultant check?

  • A. If the Target Field exists
  • B. If the Target Field is a NPSP field
  • C. If the Target Field has a validation rule
  • D. If the Target Object is a custom object
Answer:

C

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Question 6

A consultant is installing NPSP in an existing Salesforce org for a nonprofit organization that plans to
use the memberships feature in NPSP. Which action should a consultant take?

  • A. Create a Membership Opportunity record type.
  • B. Add a value in the Type field on Opportunity for Membership.
  • C. Create a Membership Affiliation record type.
  • D. Add a checkbox field on the Opportunity called "Membership".
Answer:

A

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Question 7

An international nonprofit organization added a translated relationship picklist value, however the
reciprocal relationship record is not displaying correctly.
What is the cause of this error?

  • A. The system administrator did not enable the Translation Workbench.
  • B. The language is not supported in NPSP.
  • C. The current user does not have the correct locale.
  • D. The system administrator did not add the reciprocal relationship value in the NPSP Settings tab.
Answer:

D

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Question 8

A finance associate needs to track specific funds associated with gifts from individuals and
organizations. Gifts may be received as either single amounts associated with one or more funds,
and totals by fund will need to be reported on for reconciliation with a finance system.
How should the consultant accomplish this with NPSP?

  • A. Create Campaign records for each of the funds, create a custom Lookup to Campaigns on the Payment Object, and associate them with Payment records representing the amounts towards each fund.
  • B. Create General Accounting Unit records for each of the funds, and associate them with the Opportunity by GAU Allocation record amounts representing the amounts towards each fund.
  • C. Create a custom multi-select picklist on the Opportunity record to allow for choosing each of the funds towards which the gift is designated.
  • D. Create Campaign records for each of the funds, and associate them with the Opportunity Primary Campaign field on the Opportunity records representing the amounts towards each fund.
Answer:

B

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Question 9

A consultant is about to begin a data project with a nonprofit to clean up Opportunity data.
Which opportunity data situation requires a consultant to temporarily disable NPSP Triggers for
performance reasons?

  • A. Uploading 600,000 new Organization Accounts without addresses
  • B. Uploading 400,000 new records to a custom object
  • C. Uploading 100,000 new Task records
  • D. Uploading 1 million new Contact records
Answer:

D

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Question 10

How can a user differentiate between a Contact's Account and Primary Affiliation under the
Household Account model?

  • A. A Contact's Account is the same as the Contact record, a Contact's Primary Affiliation is the Contact's Household.
  • B. A Contact's Account is where they live, a Contact's Primary Affiliation is where they work.
  • C. A Contact's Account is where they work, a Contact's Primary Affiliation is where they live.
  • D. A Contact's Account is the same as a "bucket" where all Contacts are associated, a Contact's Primary Affiliation is the Contact's Household.
Answer:

B

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Question 11

A nonprofit organization wants to automatically generate an Opportunity whenever a Lead is
converted.
What should the consultant do to meet this requirement?

  • A. Select the "Create an Opportunity on Lead Convert" checkbox in NPSP Settings.
  • B. Write a trigger that automatically generates an Opportunity on Lead conversion.
  • C. Install a third-party app from the AppExchange that converts leads to any other object.
  • D. Create a process using Process Builder that will automatically create an Opportunity on Lead Conversion.
Answer:

A

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Question 12

A nonprofit organization wants to use a multi-channel marketing tool for its email, social, and text
messaging engagement. Which solution should the consultant recommend?

  • A. Marketing Cloud
  • B. Pardot
  • C. Community Cloud
  • D. Service Cloud
Answer:

A

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Question 13

During the Build phase of a project, one line of business requests the addition of a new field that is
essential for its business process. A different line of business objects to the request and says that this
field is unnecessary and will result in duplicate data.
How should the consultant handle this?

  • A. Fulfill the request and add the field, but create a separate page layout so the field is only visible to the line of business that made the request.
  • B. Use the established governance committee for discussion and resolution.
  • C. Work quickly to negotiate between the two groups and resolve the issue before it escalates to the executive sponsors.
  • D. Add the field into a sandbox to test and validate expected outcomes.
  • E. Remove themselves from the discussion and suggest that the two business line leaders meet to make a decision.
Answer:

A

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Question 14

A nonprofit organization wants the 15th of the month listed as the Close Date for all recurring
donations and has selected the 15th in the Day of the Month picklist. In reviewing Recurring
Donation Opportunities it is found that some of the Opportunities have close dates at the end of the
month.
Which action should the consultant take to troubleshoot this issue?

  • A. Check the Recurring Donation batch size.
  • B. Check the Error Log.
  • C. Check if the "Always use last day of the month" field is selected.
  • D. Check if the Custom Installment record was modified
Answer:

B

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Question 15

A nonprofit organization has been using Salesforce without NPSP. The organization is now interested
in the NPSP functionality and wants the consultant to recommend if NPSP should be used in the
same Salesforce environment or if they should start over in a new environment.
Which tool should the consultant use to help evaluate and recommend the best course of action?

  • A. Salesforce Optimizer
  • B. Lightning Experience Migration Assistant
  • C. Setup Audit Trail
  • D. NPSP Health Check
Answer:

A

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Explanation:
A
https://www.freecram.com/question/Salesforce.Nonprofit-Cloud-Consultant.v2021-01-10.q37/a-
nonprofit-organization-has-been-using-salesforce-without-npsp-the-organization-is-now-interested-
in
((see in comments)

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