Questions for the EXPERIENCE CLOUD CONSULTANT were updated on : Nov 30 ,2025
Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system.
Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
A
Explanation:
This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom
objects on behalf of UMS customers. Partner Community users can also create cases from questions,
escalate questions to cases, and view Knowledge articles. Partner Community users cannot access
quotes or reports and dashboards.
Universal Containers (UC) maintains multiple customer-facing sites, but only one profile for all
customer users. No customer has access to more than one site.
Which step should the UC system administrator take to grant customers access to the appropriate
site?
B
Explanation:
This option allows UC to grant customers access to the appropriate site. Site membership is a
feature that defines which users can access a site and what permissions they have. UC can assign the
profile for all customer users to the site membership of each site and specify the default page access
and object permissions for that profile.
UC can also assign permission sets to the site membership to
grant additional permissions to specific users4
Ursa Major Solar (UMS) is using the Customer Account Portal template where both customers and
employees can log in to view information about the company. UMS would like the Home page to
showcase internal resources at the top for its employees, and would like self-help resources to be
available for lagged-in customers. UMS wants to exclude employee resources from the layout of
the Home page when customers are logged in.
Which functionality should UMS utilize to showcase the Home page in different ways?
B
Explanation:
This option allows UMS to showcase the Home page in different ways for its employees and
customers. Page variations are different versions of a page with different layouts, components, and
content. UMS can create page variations for the Home page and use audience targeting to display
different variations to different audiences based on user attributes, such as profile or user type3
Universal Containers (UC) is implementing a community for its retailers.
How can UC give retail store managers access to the records owned by their peers and subordinates?
D
Explanation:
This option allows UC to give retail store managers access to the records owned by their peers and
subordinates. Super User access is a feature that grants community users access to records that are
owned by users who have the same role or a role below them in the role hierarchy. Super User
access can be enabled for partner users or customer users with Customer Community Plus or Partner
Community licenses2
No More Homelessness (NMH) recently launched a public site. The Support team has received
feedback that some of the articles aren't showing up in the search results for unauthenticated or
guest users.
How can NMH ensure that articles are shared with all guest users?
A
Explanation:
To dynamically populate the site with blog posts as new ones are added, CK should use a Grid
component with CMS Collections. A Grid component is a component that displays content in a grid
layout with rows and columns. A CMS Collection is a collection of content items that are created and
managed in Salesforce CMS. CK can use a Grid component and select a CMS Collection as the content
source. This will allow CK to showcase blog posts written by AW Computing thought leaders on its
site and automatically update them as new ones are added.
AW Computing is using the Build Your Own (LWR) template to create a site for its customers. The site
will showcase blog posts written by AW Computing thought leaders.
Which component should the site creator use to dynamically populate the site with blog posts as
new ones are added?
C
Explanation:
To dynamically populate the site with blog posts as new ones are added, CK should use a Grid
component with CMS Collections. A Grid component is a component that displays content in a grid
layout with rows and columns. A CMS Collection is a collection of content items that are created and
managed in Salesforce CMS. CK can use a Grid component and select a CMS Collection as the content
source. This will allow CK to showcase blog posts written by AW Computing thought leaders on its
site and automatically update them as new ones are added.
Cloud Kicks (CK) wants potential customers to use self-registration to sign up and gain access to its
new site. CK uses Person Accounts for its customers.
How should the CK system administrator configure self-registration?
A
Explanation:
To configure self-registration for customers who use Person Accounts, CK should leave the Account
field blank. This will allow CK to create individual customers without associating them with an
account. CK can use the standard self-registration configuration under Experience Workspace and
select a profile or permission set that supports Person Accounts. CK can also customize the self-
registration page and Apex handler to create Person Accounts for customers based on their
information.
The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some
maintenance and cleanup.
How should the administrator ensure that CK custorners do NOT receive a welcome email when the
site is once again active?
C
Explanation:
To ensure that customers do not receive a welcome email when the site is once again active, the
administrator should disable the Send welcome email checkbox for the site. This will prevent the site
from sending an email to existing members when the site is activated. The administrator can disable
the Send welcome email checkbox in the Administration section of Experience Builder.
Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month.
Customers log in to the CK site, where they can manage their accounts, manage and create cases,
and submit refund claims. CK also provides access to articles from its Knowledge base.
Which template should CK use to give customers the access they need?
D
Explanation:
To give customers the access they need, CK should use the Account Portal template. The Account
Portal template is a pre-built site that includes features such as account management, case
management, and refund claims. CK can use this template to provide self-service options to its
customers, such as viewing and updating their account information, creating and viewing cases, and
submitting refund claims. CK can also provide access to articles from its Knowledge base using the
Knowledge component or the CMS Connect component.
The administrator of the Universal Containers customer site has been making changes in a sandbox
and needs to push the changes to production. The administrator is comfortable with point and
click changes but is not comfortable with managing code or more technical items.
How should the administrator ensure the changes make it accurately to production?
D
Explanation:
To ensure the changes make it accurately to production, the administrator should create a change
set, upload it to production, and deploy the change set. A change set is a collection of metadata
components that can be moved from one org to another. The administrator can use change sets to
migrate point-and-click changes, such as custom objects, fields, layouts, and settings, from the
sandbox to the production org. The administrator can create a change set in the sandbox, add the
components that have been changed, upload it to the production org, and deploy it in the production
org.
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user
from a Contact?
D
Explanation:
This option allows the Salesforce Admin to create a customer user from an existing contact that is
associated with a customer account. The customer user inherits the role, profile, and permission sets
from the contact. The Salesforce Admin can also specify a username, email address, and nickname
for the customer user.
Ursa Majer Solar (UMS) wantsto give its partriers the content, data, and tools they need to sell more
solar panels.
Which three Partner Relationship Management features should the system administrator utilize on
UMS's site?
Choose 3 answers
C, D, E
Explanation:
Deal Registration allows UMS to enable its partners to register deals and work with UMS on sales
opportunities. UMS can also set up approval processes and validation rules for deal registration and
track the deal status and revenue. Lead Distribution allows UMS to assign leads to partners based on
predefined criteria, such as location, product, or industry. UMS can also monitor the lead conversion
rate and partner performance. Market Development Fund allows UMS to allocate funds to partners
for marketing activities, such as events, campaigns, or webinars. UMS can also create budgets,
approval workflows, and reports for market development fund.
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They
have noticed that many questions take a long time to receive a response or go completely
unanswered.
Which functionality would allow questions to get internal visibility?
A
Explanation:
This functionality allows UMS to create a case from a question that has not received a response or
has received an unsatisfactory response. UMS can enable this functionality from Experience Builder
settings and specify the criteria for escalating a question, such as the number of days without a reply
or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and
notify them by email.
Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes,
contracts, and Knowledge articles appear in search results, but the Search Resuits component is only
returning Knowledge articles.
How should UMS configure its search results to yield the desired results?
B
Explanation:
This option allows UMS to configure its search results to include cases, quotes, contracts, and
Knowledge articles. The Global Search Results component is a new component that supports
multiple objects and facets in the search results. UMS can add this component to the Search page
and select the objects that they want to display in the property editor.
Universal Containers (UC) is building a new self-service site for its large global customer base.
Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening
tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is
considering using the Customer Service template for the site and External Apps license for the
customers.
Which limitation could cause a potential issue for UC?
B
Explanation:
This license type allows users to access standard objects, such as accounts, contacts, and cases, in a
self-service site. However, it does not allow users to access custom objects, such as purchases. UC
would need to use a different license type, such as Customer Community Plus, that supports custom
objects.