Salesforce CRT-160 Exam Questions

Questions for the CRT-160 were updated on : Dec 01 ,2025

Page 1 out of 18. Viewing questions 1-15 out of 257

Question 1

"The LenoxSoft sales leadership has just implemented queues in Salesforce and wants to make sure
their new leads coming from marketing nurtures are allocated fairly.
What should the Pardot administrator do to make sure new leads from nurture programs are
properly routed in Salesforce?

  • A. Configure users > set up a round robin > have nurture programs assign prospects to the round robin
  • B. Configure users > set up a user group > have nurture programs assign prospects to the user group
  • C. Configure users > set up a queue > have nurture programs assign prospects to the queue
  • D. Configure users > set up a custom role > have nurture programs assign prospects to users with the custom role
Answer:

B

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Question 2

"What record page layouts can the Send Engage Email button be added to?

  • A. Opportunity
  • B. Case
  • C. Contract
  • D. User
Answer:

A

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Question 3

"A user imported a CSV file of 100 prospects into Pardot to perform a mass update on the Country
field. When the import completed, they noticed only 90 prospects were updated.
Which two reasons could explain why the remaining 10 prospects were not updated?
Choose 2 answers

  • A. The Country field has validation enabled and the updated field values did not match existing values.
  • B. The user who performed the import is not the assigned user listed on the remaining prospects.
  • C. The remaining prospects are in the Recycle Bin and the user did not select to undelete them.
  • D. The remaining prospects’ email addresses contained domains from free ISPs such as Yahoo and Google.
Answer:

B, C

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Question 4

"A user is looking at the Engagement History Custom Lightning Component on a lead or contact
record and wants to understand recent activities.
Which two types of activities would display in the lightning component?
Choose 2 answers

  • A. Prospect was deleted by a user
  • B. Prospect unsubscribed from an email
  • C. Prospect replied to an email
  • D. Prospect viewed a landing page
Answer:

B, D

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Question 5

"How could the prospect field ‘Pardot Hard Bounce’ be updated so a prospect becomes mailable?

  • A. Update the “Opt Out” field on the prospect record
  • B. Remove the value in the ‘Pardot Hard Bounce’ field
  • C. Change the email address to a valid email address
  • D. Clear the “Do Not Email” field on the prospect record
Answer:

D

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Question 6

"If an organization has several Pardot users who require direct login access to pi.pardot.com, what
should be done before enabling user sync?

  • A. Create a custom user role for Pardot Only users in Pardot.
  • B. Make sure the CRM username field on user records are empty.
  • C. Set the users as Marketing user roles in Pardot before enabling user sync.
  • D. Delete and recreate the specific users after enabling user sync.
Answer:

B

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Question 7

"LenoxSoft's marketing team wants to track which of their white papers converts the most net new
leads so they can write more like it.
What actions should be taken to ensure they can report on the statistics in Salesforce?

  • A. Enable connected campaigns and campaign member sync > add files to Pardot with completion action: assign to user
  • B. Add custom redirects for each white paper > add completion actions: add to Salesforce campaign and assign to user
  • C. Upload files to Pardot > create an engagement program with actions: add to Salesforce campaign and assign to user
  • D. Create a form to gate each white paper > add completion actions: add to Salesforce campaign and assign to user
Answer:

D

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Question 8

"LenoxSoft wants to ensure that if a lead or contact no longer meets market data sharing rules for a
business unit (BU) the prospect is no longer active in the BU they previously matched.
What behavior should be expected in Pardot when a lead or contact no longer matches a market
data sharing rule?

  • A. The prospect is marked as do not email
  • B. The prospect is marked as opted out
  • C. The prospect is unassigned from its user
  • D. The prospect is sent to the recycle bin
Answer:

C

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Question 9

"LenoxSoft wants to send an email to existing customers about a new product offering and will be
using Handlebars Merge Language (HML) merge fields to personalize the email content. They are
concerned some of the recipient prospect records may not have all of the fields populated that will
be used to personalize the content.
What two options could be implemented to prevent empty field values from appearing in the email?
Choose 2 answers

  • A. Define default mail merge values for fields
  • B. Use HML conditional logic statements
  • C. Use HML merge field modifiers
  • D. Define page actions to replace field values
Answer:

D

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Question 10

"LenoxSoft is migrating prospect records from an external system into Pardot. In this external system,
each prospect has 50 custom fields.
They are trying to decide which fields to recreate in Pardot before importing in the records.
What are two ways they should decide which fields to recreate in Pardot?
Choose 2 answers

  • A. Filter existing prospect records to see which custom fields have the most data.
  • B. Review existing forms and landing pages to understand what data needs to be collected.
  • C. Ask their accounting team to review and select the five most helpful fields.
  • D. Pull a report of the data they intend to use for segmentation purposes.
Answer:

B, D

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Question 11

"LenoxSoft wants to implement an ongoing targeted marketing effort focused on prospects in the
high tech industry, with a score over 200, and a grade higher than a B. If a prospect matches this
criteria, they want to send a series of emails, add to a list, and notify the assigned sales
representative.
What Pardot feature should be used to accomplish this marketing effort?

  • A. Create an automation rule with rules to segment the prospects and actions send the emails
  • B. Create a list using a segmentation rule, then use completion actions on a form for the actions
  • C. Create a static list to segment the prospects, and then schedule email list sends with completion actions
  • D. Create a complex rule in Engagement Studio to segment the prospects, followed by a series of action steps "
Answer:

D

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Question 12

"LenoxSoft's marketing team developed a cross-selling engagement studio program for customers
who have 1 or more of their products. They want to empower sales users who have Salesforce
Engage licenses to make sure their contacts are included in the program.
What is the best way to allow sales to accomplish this?

  • A. Add contacts to the program's Campaign as campaign members.
  • B. Export contacts from Salesforce and import them into Pardot.
  • C. Use the Add to List completion action on forms.
  • D. Use the Add to Nurture action on page layouts.
Answer:

A

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Question 13

"LenoxSoft is releasing a critical system change that requires their customers to take action in order
to avoid service interruption.
How could they communicate this to all Pardot prospects?

  • A. Send an automated operational email to all prospects.
  • B. Send Engage emails to all prospect who are opted in.
  • C. Send a list email to all prospects who are opted in.
  • D. Send an operational email to all prospects.
Answer:

D

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Question 14

LenoxSoft noticed they are getting a much higher unsubscribe rate and suspect it is due to bot
activity.
What should a consultant recommend to help prevent automatic unsubscribes from email scanners?

  • A. Enable two-click unsubscribe in Pardot.
  • B. Move the unsubscribe link to the header of the email instead of the footer.
  • C. Immediately send prospects the resubscribe email template.
  • D. Apply a <blockquote> tag to the unsubscribe link so scanners ignore it.
Answer:

B

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Question 15

A Salesforce Engage user is on their way to a customer offsite. The user just had a conference call on
their smartphone and closed a new customer.
How could the sales rep remotely and immediately begin the onboarding nurture process for this
new customer?

  • A. Use the Salesforce Mobile App "Send an Email" button.
  • B. Use the Salesforce "Send Pardot Email" button.
  • C. Use the Salesforce "Add to Nurture" button.
  • D. Use the Salesforce Mobile App "Add to Nurture" button.
Answer:

C

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