Salesforce COMMUNITY CLOUD CONSULTANT Exam Questions

Questions for the COMMUNITY CLOUD CONSULTANT were updated on : Dec 01 ,2025

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Question 1

Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They
have a team Of Channel Managers who manage the partner accounts. Universal Containers wants
each Channel Manager to be able to: • Grant Or remove employees access to the partner account. •
Specify the access level (Read, Read-Write). • Add or remove a group of employees to the partner
account. • Manage their Own group Of employees. How should the Salesforce Admin fulfill this
requirement?

  • A. Leverage manual shares.
  • B. Leverage Account Teams.
  • C. Leverage public groups.
  • D. Leverage sharing rules.
Answer:

B

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Question 2

Universal Containers builds a Customer Community on the Customer Service Template. They add a
record list component to the right column of the home page. This component needs to show
customers their five most recent cases. They already created a "My Cases" list view. How should a
Salesforce Admin set the record list component properties?

  • A. Use the Case object with full layout, return five records, and use the "My Cases" list view.
  • B. Use the Case object, return five records, use the "My Cases" list view, and disable public access.
  • C. Use the "My Cases' list view with compact layout, return five records, and disable public access.
  • D. Use the Case object with compact layout, retum five records, and use the •My Cases" list view.
Answer:

A

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Question 3

Universal Containers builds a Community with public access to Knowledge Articles and Q&

  • A. Enable "Public can access the community" checkbox under General Settings in Community Builder.
  • B. Add the Guest User profile to the members in Community Management.
  • C. Go to the Guest User profile and give to the Visualforce page.
  • D. Change the org-wide default sharing to Public Full Access.
Answer:

C

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Question 4

Universal Containers needs their channel partners to collaborate on Opportunities within their new
partner Community based on the Customer Service Template. What is the recommended way to
accomplish this task?

  • A. Create a page layout for leads and assign it to those profiles that have access to the Community.
  • B. Create a Detail page for invoices and add the page as a Navigation Menu item.
  • C. Create a Visualforce page for Opportunities and add the page as a Navigation Menu item.
  • D. Add Opportunities as a Salesforce Object in the Navigation Menu.
Answer:

D

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Question 5

Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their
customers. • Northern Trail Outfitters works with a survey partner and needs to extend that
capability to the Community users. • Northern Trail Outfitters works with an electronic signature
partner and needs to extend that capability to the Community users. • This Community needs to be
built with the Customer Service Template. All integrations must be mobile— first. • Both partners
have Community Lightning Components available. What should a Salesforce Admin do to
accomplish this task?

  • A. Design and develop an API-level integration with the Survey and electronic signature partners and make it available for Community users.
  • B. Install and configure the non-Lightning Components for surveys and electronic signatures available from the Partners
  • C. Install and configure the Community Lightning Components for surveys and electronic signatures available from the two Partners.
  • D. Design and develop custom Community Lightning Components for surveys and electronic signatures.
Answer:

C

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Question 6

Universal Containers is launching a Community to provide a self-help Channel to their customers and
partners. Customers and partners will search for articles, participate in discussions, and raise cases.
Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities.
Which license should a Salesforce Admin use for the partner users?

  • A. Partner Community Plus License
  • B. Service Cloud License
  • C. Support Community License
  • D. Customer Community Plus License
Answer:

D

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Question 7

Universal Containers needs to build a Community for their customers. The following security
requirements must be met: • Customers can access their accounts. invoices. and orders. • An
account is associated to only one individual. • A few customers who act as partners need access to
individual accounts. • Customers can NOT see each Other's data unless is explicitly granted. Which
option fulfills the requirements?

  • A. User Customers Account. Customer Community Plus License. and sharing rules.
  • B. Customers Account. Customer Community License. and sharing rules.
  • C. User Person Account, Customers Community License. and Sharing Set.
  • D. User Person Account. Customers Community Plus License. and Super User access
Answer:

C

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Question 8

Universal Containers sets up and publishes a Community. What three things should a Salesforce
Admin do to log into the Community and validate the Community features? Choose 3 answers

  • A. Select a Customer user record and select the Login option.
  • B. Choose Login to the Community as a user from the contact record in Salesforce.
  • C. Select the Community from the App Launcher as an internal user.
  • D. Log in as a customer to the Community with a Test customer login.
  • E. Preview the Community as a specific Community user in the preview mode of the Community builder.
Answer:

BCD

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Question 9

Universal Containers recently built a Community for their customers. They would like to allow access
Of files maintained in their Sharepoint Online with customers. Which Salesforce feature should the
Salesforce Admin recommend?

  • A. Content Library
  • B. Files Connect
  • C. Files Sync
  • D. Chatter and Files
Answer:

B

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Question 10

Northern Trail Outfitters launches a Community using the Customer Service Template. Community
members report that they do NOT have a menu option to navigate to see their work orders. The
Salesforce Admin has validated the following on the Community user profile: • users Profile has
Read Access on the Work Orders Object • Users Profile has a tab visible for Work Orders Object
should the Salesforce Admin do to troubleshoot this issue?

  • A. Verify that the Work Order tab is under the Selected tab in Community Settings Setup.
  • B. Verify that the Navigation Menu in Community Builder has "Type: Salesforce Object" and "Object Type: Work Order"
  • C. Verify that the Navigation Menu in Community Management has "Type: Salesforce Object" and "Object Type: Work"
  • D. Verify that the Work Order tab is under the Selected tab in Community Management.
Answer:

B

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Question 11

Universal Containers uses Community to grant customers secure access to their accounts, orders,
and invoices. All customers are on a Customer Community License. Universal Containers needs to
grant a subset of their customers, known as affiliates, access to other customer Accounts. How
should a Salesforce Admin fulfill these requirements?

  • A. Leverage the Account team to grant affiliates access to the Account.
  • B. Use Apex without sharing to control affiliates' access to the Account.
  • C. Create a public group for affiliates and grant Account access using sharing rules.
  • D. Add a Sharing Set on the Account associated to the Affiliate profile.
Answer:

C

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Question 12

Universal Containers uses Community to grant business Customers Secure access to accounts,
Orders, and invoices. All Customers are On a Customer Community License. Universal Containers
plans to launch a project management module with the following requirernents: • Leverage Chatter
for collaboration. • Private project collaboration between the customer and Universal Containers. •
Leverage documents, tasks, and events in the project space. • Customers can only see and access
their projects. What is the most efficient way for the Salesforce Admin to fulfill these requirements?

  • A. Use custom objects, record feeds, and control access through sharing.
  • B. Create unlisted groups and add project records to the group.
  • C. Build a custom Visualforce project space and control access through sharing.
  • D. Add private groups and add project records to the group.
Answer:

A

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Question 13

Universal Containers allows Guest users to create cases in the Customer Service Community. The
Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest
users. How should the Salesforce Admin address this issue?

  • A. Create a new Case page in Community Builder and include required fields.
  • B. Create a Global Action and update the layout to include required fields.
  • C. Create a record type for Guest users and associate to the Case page layout.
  • D. Create a custom case page for Guest users and add required fields.
Answer:

C

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Question 14

Universal Containers needs to use their corporate portal to authenticate Community users, allowing
users access to the Community after they have successfully logged into the Portal. What should the
Salesforce Admin do in the Communities to support this login requirement?

  • A. Add Social-Sign-on to allow users to log in from the Portal without signing into the Community.
  • B. Enable Guest User access in Communities to support seamless access to Communities from the Portal.
  • C. Configure Single Sign-on in Salesforce and reuse the federated authentication providers in the Community.
  • D. Enable Community login support for employees in the Portal configuration.
Answer:

C

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Question 15

Universal Containers built a Community on the Customer Service Template. The Salesforce Admin
customized a few pages by adding custom-built Lightning components. The Salesforce Admin
upgraded the template to the latest version. What is the status of the custom Lightning components
on the page after the upgrade?

  • A. The Lightning components are on the page and load as expected.
  • B. The Lightning components are NOT on the page, but are available in Community Builder.
  • C. The Lightning components are on the page, but will NOT load until the Community is published.
  • D. The Lightning components are neither on the page nor in Community Builder.
Answer:

D

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