Questions for the B2C SOLUTION ARCHITECT were updated on : Jul 20 ,2024
A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud. The company Is
based in Europe and needs to be compliant with GDPR.
Which two design implementations should a Solution Architect use to ensure GDPR compliance?
Choose 2 answers
B, D
A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from
when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the
unsubscribe action when it sends out emails.
Which two steps should a Solution Architect take to meet these requirements?
Choose 2 answers
C, D
A global pharmaceutical company wants to roll-out online shopping for customers in multiple
countries and needs a quick return on investment (ROI). The company is considering how to market
products from prenatal vitamins to drug therapies that improve neonatal outcomes.
Each country has its own regulations around marketing and online sales. Some countries may not
allow marketing to Individuals, but will allow marketing to healthcare providers and have different
regulations for various channels and touchpoints. In some countries, they are allowed to use curated
social content tor product ratings and discussions. In addition, branding Is uniquely defined In each
country so the company would like to combine ecommerce with existing content management
systems.
What strategy should a Solution Architect recommend to solve these needs?
D
A company has 2,000 customers and currently services them using a call center and spreadsheets.
Because of the lack of systems there is no ability to track how successful agents are. In addition, their
ordering system cannot be easily accessed by service agents costing valuable time and hurting
customer satisfaction.
What are two reasons a connected B2C Solution can add value to the company?
Choose 2 answers
BC
An organization that has B2C Commerce, Marketing Cloud, and Service Cloud has separate support
teams that work with customers based on their tier level. Tier levels are based on the amount of
money a customer spends. The organization wants incoming support cases to automatically route to
the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers
B, C
An insurance company needs the ability to relate contacts to their workplace to track which services
are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings.
Agents also need to relate adults in the same household who share access to financial resources and
policy information to sign them up for the right policies. Adjusters need the ability to see and
respond to claims from anyone in the household. Independent agents need daily access to customer
data as well. Customers also need periodic access to claims and policy information for their
household. The company also wants to track what data searches are performed by agents and
adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial
Services and Experience Cloud to meet these needs?
A
Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one
centrally-managed platform on B2C Commerce. The IT department has been working extensively
with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits
of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.
Which three considerations, beyond user experience, should a Solution Architect consider before
confirming a headless approach?
Choose 3 answers
B, D, E
A company has Person Account set up on their Sales Cloud and they now want to map subscriber
data in Marketing Cloud. What should a Solution Architect recommend?
B
A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the
shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and
Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive
SMS messages through Mobile Connect. One of the key requirements is to enable consent and
profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers
A, D
A company is seeing an increased volume of customers browsing for higher-value items, as well as
longer consideration times before customers place orders based on what is in their shopping carts.
What are two tactics that a Solution Architect could recommend to increase checkouts and decrease
the time from adding items to completing a checkout?
Choose 2 answers
B, C
During discovery conversations an organization notes that they want to create a custom survey
around their customer's preferences to help improve product recommendations, marketing
journeys, and customer service upsell opportunities. They want to house the survey responses in
their Salesforce ecosystem so they can run reports. They plan on having two teams manage the
survey and change questions twice a year.
Which three questions should a Solution Architect ask to ensure they understand the requirements
well enough to design an appropriate multi-cloud solution?
Choose 3 answers
C, D
A company is currently Implementing B2C Commerce and wants to use Marketing Cloud to send
transactional emails like the Welcome Email, Order Confirmation, and Order Status Update Email.
Which three steps are required to configure the Marketing Cloud Connector for triggered emails?
Choose 3 answers
B, D, E
A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers
create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the
customer primary record?
B
A large cosmetics company is planning a customer marketing campaign this summer that allows
early access to new product launches in exchange for consent to contact participants through text or
email. Future communications to those who 'opt-in' includes information on future product
launches, store events, and holiday promotions.
The company plans to offer a 'preference center' within the commerce experience, where
authenticated users can opt-in or opt-out of various methods of direct communication.
In which two ways should a Solution Architect define the appropriate systems and methods for user
registration and communication preferences, and recommend where native platform functionality
within each platform may need to be extended?
Choose 2 answers
BD
A single-brand client is implementing a Salesforce multi-cloud solution that includes B2C Commerce,
Service Cloud, and Marketing Cloud. They have licenses for over 100 Service Cloud sandboxes, one
B2C Commerce realm with on-demand sandboxes, and three Marketing Cloud production business
units. The client wants to understand the environment, development, and automation deployment
strategy for the implementation.
Which two recommendations should a Solution Architect make in the discovery session?
Choose 2 answers
A, C