Questions for the ADVANCED ADMINISTRATOR were updated on : Dec 01 ,2025
The administrator at Cloud Kicks recently replaced several case workflow rules with a single before
save flow. Since this change, some cases are routing In unexpected ways.
What could be the cause or the charges to routing?
D
Explanation:
Multiple automation tools have been used and the automation is executed in a different order. This
could cause some cases to route in unexpected ways, because the before save flow might override or
conflict with the assignment rules or other automation tools that run after the record is saved. The
administrator should review the order of execution and ensure that the flow logic is consistent with
the other automation tools. Reference:
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger_order.htm&type=5
https://developer.salesforce.com/docs/atlas.en-
us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm
Sales management wants a small subset of users with different profiles and roles to be able to
view all data for compliance purposes. How can an administrator meet this requirement?
D
Explanation:
A permission set is a collection of settings and permissions that give users access to various tools and
functions. The View All Data permission allows users to view all data, regardless of sharing settings.
By creating a permission set with this permission and assigning it to the subset of users, the
administrator can meet the requirement without changing their profiles or roles. Reference:
https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_general_permissions.htm&type=5
AW Computing has a new requirement from its security team where audit information
relating to an account must be recorded in a new custom object called Audit. Audit
records need to be preserved for 10 years and only accessible by the audit team.
A
The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy.
One way they track this is by how many open cases an account has with CK. The sales manager asks
CK's administrator to build a report to show Accounts with Open Cases.
What report type would this be?
B
Explanation:
A joined report is a type of report that allows you to create multiple report blocks that provide
different views of your data. Each report block can have its own fields, columns, sorting, and filtering.
A joined report can only be created from summary or matrix reports. You can use a joined report to
show data from different report types or data sources on a single report. In this case, you can use a
joined report to show Accounts with Open Cases by creating two report blocks: one for accounts and
one for cases with a filter for open status. You can then join the two blocks by a common field such as
Account ID or Account Name. Reference:
https://help.salesforce.com/s/articleView?id=sf.reports_joined_format.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.reports_examples_joined.htm&type=5
Cloud Kicks uses a Lightning web component to provide instructions to sales reps. An administrator
needs to correct a spelling error in the displayed text in one of the Lightning web components.
What is the recommended tool to make the change?
B
Explanation:
VisualStudio Code is a recommended tool to make the change in the displayed text in one of the
Lightning web components. VisualStudio Code is an integrated development environment (IDE) that
supports Salesforce development tools such as Salesforce Extensions for Visual Studio Code,
Salesforce CLI, and Lightning Web Components. You can use VisualStudio Code to create, edit,
debug, and deploy Lightning web components and other Salesforce metadata. To make the change in
the displayed text, you need to open the HTML file of the Lightning web component in VisualStudio
Code and modify the text element accordingly. Reference:
https://developer.salesforce.com/tools/vscode https://developer.salesforce.com/docs/component-
library/documentation/en/lwc/lwc.create_components
Northen trail Outfitters (NTO) wants to change the current master-detail relationship between
Shipments and Opportunity to a lookup relationship. The system administrator has made the
necessary changes in a full sandbox and has successfully tested them against NTO’s data.
Now that the changes are ready to implement in production, what should the system administrator
do next?
D
Explanation:
To make sure that the changes are in production, you need to add the components to an outbound
change set and deploy it to production. A change set is a tool that allows you to send customizations
from one Salesforce org to another. A change set can contain components such as objects, fields,
profiles, permission sets, workflows, and more. You can use change sets to migrate changes from a
sandbox org to a production org or between two sandbox orgs that are affiliated with the same
production org. In this case, you need to add the master-detail field and all the affected profiles to an
outbound change set in your sandbox org and then deploy it to your production org. Reference:
https://help.salesforce.com/s/articleView?id=sf.changesets.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.changesets_components_field.htm&type=5
A sales rep at Ursa Major Solar reafized that the wrong price book was selected for an opportunity.
How can the sales rep change the price book on the opportunity?
C
Explanation:
The change can be made through the desktop site by using the Edit All button on the related list of
products on the opportunity page. This button allows you to edit multiple products at once and
change their price book entries. You cannot use this button on the mobile app, as it is not supported.
You also cannot change the price book on the opportunity once it has products added to it, unless
you remove all the products first. Reference:
https://help.salesforce.com/s/articleView?id=sf.opportunity_products_edit.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.opportunity_products_change_pricebook.htm&type
=5
Cloud Kicks uses a Review junction object to track product reviews by account. the Review object has
a Master-Detail relationship to Account and a Master-Detail relationship to a customer Product
object. A user accidentally deleted the Account, Product, and related Review records.
How should the deleted Review records be restored?
A
Explanation:
To restore the deleted Review records, you need to restore both the Account and Product master
records from the Recycle Bin. A master-detail relationship is a type of relationship that links two
objects together and enforces a parent-child relationship between them. A master-detail relationship
affects the security and deletion of the child records. If you delete a master record, all of its detail
and subdetail records are deleted as well and moved to the Recycle Bin. To restore a detail or
subdetail record, you must first restore its parent record. Reference:
https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.recyclebin_overview.htm&type=5
How should an administrator accomplish this?
A
Explanation:
A roll-up summary field is a type of field that calculates values from related records and displays
them on the parent record. A roll-up summary field can be used to count, sum, min, or max values
from child records. You can create a roll-up summary field on an object that has a master-detail
relationship with another object. In this case, you can create a roll-up summary field on Room that
counts the number of Equipment records related to it. Reference:
https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fields_defining_field_types.htm&type=5
A request was made to import a spreadsheet of new Campaign Members. He system administrator
started Data import Wizard but the Campaign Members object was unavailable as a choice. What is
causing as a choice.
What is causing this occur?
D
Explanation:
The Campaign Member option is only available for Update when using Data Import Wizard. This
means that you can use Data Import Wizard to update existing campaign members with new or
modified information, but you cannot use it to create new campaign members from a spreadsheet.
To create new campaign members from a spreadsheet, you need to use other tools such as Data
Loader, Import Wizard for Leads and Contacts, or Manage Members button on the campaign page.
Reference:
https://help.salesforce.com/s/articleView?id=sf.campaigns_members_adding_parent.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.data_importer.htm&type=5
An administrator at Clod Kicks has build a flow that delivers status update email to customers.
Recently, there’s been an increasae in support cases from customers reporting they had not received
the email.
Where should the administrator look to investigate the issue?
C
Explanation:
Email logs are files that provide information about email delivery and activity in your Salesforce org.
Email logs contain details such as sender, recipient, subject, date, status, error code, and more for
each email sent or received within a specified time range. You can use email logs to investigate issues
with email delivery or performance in your org. In this case, you can use email logs to check if the
status update emails were sent successfully or if there were any errors or failures. Reference:
https://help.salesforce.com/s/articleView?id=sf.email_logs.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.email_logs_format.htm&type=5
AW Computers has created a custom field called Government ID on a custom object. Most users with
a custom Sales profile should be unable to access this field. A select group of Sales users called the
Institutional Team should be able to access the Government ID field via reports.
How should an administrator accommodate this request?
A
Explanation:
A permission set is a collection of settings and permissions that give users access to various tools and
functions in Salesforce. A permission set can be used to extend users’ functional access without
changing their profiles. You can assign permission sets to individual users or groups of users based on
their business needs. In this case, you can create a permission set with Read access to the
Government ID field on the custom object and assign it to the Institutional Team users who need
access to this field via reports. Reference:
https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.perm_sets_create.htm&type=5
Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain field are updated,
the Case Owner is notified by email.
What should the administrator use to email the Case Owner?
D
Explanation:
An after save flow is a type of flow that runs in the background after a record is saved and performs
actions based on the record data or changes. An after save flow does not require user input or
interaction and can be triggered by a record-triggered flow element or by an Apex trigger. In this
case, you can create an after save flow that runs when a case record is updated and delivers status
update email to customers based on certain criteria or conditions. Reference:
https://help.salesforce.com/s/articleView?id=sf.flow_trigger_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger.htm&type=5
The administrator at Cloud Kicks noticed that a before trigger, which handles saving the original
version of a record to an external database, fails. However, a flow configured for fast field updates
runs successfully.
How should the administrator advise the developer?
D
Explanation:
One possible reason why the before trigger fails is that the code could be trying to create duplicates
in the archive when it is unable to. A before trigger is a type of trigger that executes before a record
is saved and can be used to validate or modify record data. In this case, the before trigger is
supposed to save the original version of a record to an external database before it is updated or
deleted in Salesforce. However, if the code does not handle errors or exceptions properly, it could try
to create duplicate records in the external database when it is not allowed or possible. This could
cause the trigger to fail and prevent the record from being saved in Salesforce. Reference:
https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers.htm
https://developer.salesforce.com/docs/atlas.en-
us.apexcode.meta/apexcode/apex_triggers_context_variables.htm
The sales department has asked to limit access to the Amount field on the Opportunity to only tnose
users. In the sales department and on the executtve team, Northern Trail Outfitters uses six custom
profiles including Sales User. Marketing user, call Center user. Executive User Sales Manager user,
ana call Center Manager user. Field level access is removed from three or the profiles In the sandbox.
What action should an administrator take to make sure this change is in production?
C
Explanation:
A change set is a tool that allows you to send customizations from one Salesforce org to another. A
change set can contain components such as objects, fields, profiles, permission sets, workflows, and
more. You can use change sets to migrate changes from a sandbox org to a production org or
between two sandbox orgs that are affiliated with the same production org. In this case, you can
deploy a change set from the sandbox to production that includes the Amount field and all the
custom profiles that need access to it. This way, you can update the field-level security settings for
the field on each profile in one deployment. Reference:
https://help.salesforce.com/s/articleView?id=sf.changesets.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.changesets_components_field.htm&type=5