Questions for the ADM-201 were updated on : Dec 08 ,2025
DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums.
For condominium open houses, there are a few extra steps that need to be taken. Agents need to be
able to submit requests and receive approvals from the homeowners' association.
How can the administrator ensure these extra steps only appear when creating open house records
for condominiums?
B
The Support team at Ursa Major Solar prefers using split list views on the case homepage.
Occasionally, the team views shipments from another support application.
What should the administrator configure to allow the team to use the split list view?
C
Cloud Kicks (CK) captures whether an opportunity should be reviewed by someone in product
engineering with a checkbox field called Needs Review. CK also has a picklist field on the opportunity
for Product Type. When a sales rep saves an opportunity, they need to select the Product Type or
check the Needs Review box.
What should an administrator use to accomplish this?
B
The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the
web to the Automated Cases Queue Any manually created cases should be owned by the agent
creating them, however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?
B
DreamHouse Realty requires that house showings be scheduled within the current year to prevent
too many future showings from stacking up.
How can they make sure Showing Date is only populated with a date this years?
D
Brokers at DreamHouse Realty need to see certain information about one or more cases when
referencing the contact record. This record case Name, Case ID, Customer Name, Case Reason, Case
Status, and Case Creation Date.
Which two changes in Setup should the administrator make?
A, D
Customer service accesses articles with the Knowledge Lightning component on the Service Cloud
Console. Billing department users would like similar functionality on the case record without using
the console.
How should the administrator configure this request?
D
The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses
and permission sets.
What feature can be used to track this in Salesforce?
B
Cloud Kicks (CK) needs a new sales application. The administrator there is an application package on
the AppExchange and wants to begin testing it in a sandbox to see If it addresses CK's needs.
What are two considerations when installing a managed package in a sandbox?
Choose 2 answers.
B, D
Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories)
through many different sources. While some lead sources are used for all three categories, other
lead sources are specific to a single category. The VP of marketing requests that only the proper lead
sources be displayed based on the product category chosen.
How should the administrator configure Salesforce to meet this requirement?
A
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All
cases submitted with a Case Reason of Installation must be acknowledged immediately via email and
assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be
escalated to support management.
What case management tools need to be utilized for this requirement?
B
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All
cases submitted with a Case Reason of Installation must be acknowledged immediately via email and
assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be
escalated to support management.
What case management tools need to be utilized for this requirement?
C
What should an administrator use as an identifier when importing and updating records from a
separate system?
D
Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile
customers.
Which two options should be added to the Lightning record pages to achieve this?
Choose 2 answers
A, C
Universal Containers has a private sharing model for Opportunities and uses Opportunity teams.
Criteria-based sharing rules a sales rep at Universal Containers leaves the company and their user
record is deactivated. The rep is later rehired in V administrator activates the old user record. The
user is added to the same default Opportunity teams but h no longer able records the user worked
on before leaving the company.
What is the likely cause?
D