PRINCE2 PRINCE2 PRACTITIONER Exam Questions

Questions for the PRINCE2 PRACTITIONER were updated on : Jun 07 ,2024

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Question 1

Project Scenario Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
capability to provide health and safety training, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Companys development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Companys IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the companys document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
Based on lessons from previous projects that used the ABC Company standard development
model, the project board has set low cost and time tolerances for stage 2. As a result, the
project manager plans to set very low tolerances for time and cost for all work packages to be
carried out during stage 2.
Is this an appropriate application of the manage by exception principle, and why?

  • A. Yes, because the project manager should set tolerance equally for all work packages in a stage.
  • B. Yes, because setting appropriate tolerances for work packages will help keep the stage within tolerances.
  • C. No, because tolerances set by the project manager should be the same as those set by the project board.
  • D. No, because the project manager should divide the stage tolerances between the team managers.
Answer:

B

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Question 2

Project Scenario Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
capability to provide health and safety training, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Companys development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Companys IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the companys document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
During stage 4, a work package was authorized for the delivered pilot courses to be
completed by the end of week 2. The finalized materials work package will start in week 3.
Both work packages have zero tolerances, and finalizing the materials is dependent on
feedback from the pilot courses.
During week 1, there were some problems with the pilot courses, so at the start of week 2 the
team manager rescheduled the courses to week 3, and reported this in the weekly checkpoint
report as the end of week 2.
Should the team manager have reported this delay previously as an issue, and why?

  • A. Yes, because the work package to deliver the pilot courses was forecast to exceed its time tolerance.
  • B. Yes, because a team manager should not change the scheduled order of a work package.
  • C. No, because the checkpoint report for week 1 should include information on any issues that occurred.
  • D. No, because the feedback from the rescheduled courses can be used in week 4 to finalize the materials.
Answer:

C

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Question 3

Project Scenario Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
capability to provide health and safety training, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Companys development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Companys IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the companys document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
The project is now closed. The expected increase in revenue is not being achieved. It has
been agreed with the team manager for the marketing materials that additional marketing
activities will be undertaken to achieve the expected increase in revenue.
Who should be responsible for monitoring the results of the marketing activities, and why?

  • A. Senior user, because this person is responsible for realizing the benefits post-project.
  • B. Senior user, because this person is responsible for specifying the desired from the project.
  • C. The team manager for the marketing materials, because this person has the skills to demonstrate that the activities are effective.
  • D. The team manager for the marketing materials, because the project board is disbanded at the end of the project.
Answer:

A

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Question 4

Project Scenario Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
capability to provide health and safety training, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Companys development team. All
course materials will be piloted before they are used. ABC Company will deliver training to

its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Companys IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training

needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the companys document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
MANAGING A STAGE BOUNDARY
The ABC Company trainers have been accredited and the course booking procedures have
been amended. The managing a stage boundary process is taking place at the end of stage 3.
Which activity should occur during the update the business case activity?

  • A. Update the overall plan with the time and cost taken to develop the ‘e-learning course’ and ‘amended course booking procedures’
  • B. Break the planned pilot courses down into component products in order to identify the work required to deliver them.
  • C. Review whether the possible sales of the training course to external companies are likely to cover the project costs.
  • D. Review whether a new team manager should be appointed to lead the delivery of the pilot courses during stage 4.
Answer:

A

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Question 5


Project Scenario Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
capability to provide health and safety training, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Companys development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers

a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Companys IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the companys document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
Towards the end of stage 2, the stage 3 plan is being prepared. This includes the work
required to promote the new courses to other training companies. In addition to the current
ways of marketing the courses, the Sales Director wants to advertise in trade magazines. The
likely costs involved and the opportunities it may bring have been identified.
As part of the update the project plan activity, what should the project manager be
responsible for?

  • A. Creating time and cost tolerances for the delivery of the magazine advertisements.
  • B. Creating the product description, with detailed quality criteria, for the magazine advertisements.
  • C. Recording the effect of implementing the magazine advertisements on the overall time and cost of the project.
  • D. Recording changes to ABC Company risk appetite as a result of using the magazine advertisements.
Answer:

A

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Question 6

Project Scenario Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
capability to provide health and safety training, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Companys development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:


End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Companys IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the

required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the companys document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
All the products that are due in stage 3 have been completed, apart from the updated
corporate quality procedures. The work has been completed but the product has not yet been
approved. The executive has been told that it will be signed off before the end of the project.
In response to an exception report, the executive has instructed the project manager to plan to
obtain approval of the product in stage 4.
Is this appropriate application of the report management stage end activity, and why?

  • A. Yes, because approval of the product can be carried forward into the next stage, with authority from the project board.
  • B. Yes, because the completion of the product in the next stage is a follow-on action recommendation for stage 4.
  • C. No, because approval of the products was planned for stage 3 and must be completed before the stage ends.
  • D. No, because a project-level exception plan is required before approval of the quality procedures can be delayed.
Answer:

A

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Question 7

Project Scenario Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
capability to provide health and safety training, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies

include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Companys development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training

development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Companys IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the companys document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
CLOSING A PROJECT
Benefits relating to income and business reputation after the project has closed cannot be
shown at project closure.
Which statement describes how the closing a project process makes provision for this?

  • A. As part of the prepare planned closure activity. It will be confirmed that the project has delivered what was defined in the project product description.
  • B. As part of the prepare planned closure activity. It will be confirmed that the acceptance criteria defined in the project product description have been met.
  • C. As part of the hand over products activity, the benefits management approach will be updated to include future activities for benefit measurement.
  • D. As part of the hand over products activity, the finalized materials will be passed to the operational business environments.
Answer:

D

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Question 8

Project Scenario Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
capability to provide health and safety training, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Companys development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:


End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Companys IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the

required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the companys document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
The Health and Safety Training Project is closing as planned. According to the contract
terms, suppliers must submit all invoices within one week of project closure. The project
manager will issue a project closure notification informing all suppliers of this invoicing
deadline as part of the recommended project closure activity.
Is this appropriate, and why?

  • A. Yes, because the project board should approve the project closure notification drafted by the project manager.
  • B. Yes, because a project closure notification should be sent to suppliers as part of the closing project process.
  • C. No, because the project board should issue a project closure notification as part of the directing a project process.
  • D. No, because the project manager should notify stakeholders using the approved project closure notification.
Answer:

B

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Question 9

Project Scenario Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
capability to provide health and safety training, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.

The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Companys development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with

the Product and the Sales teams to provide a comprehensive training schedule. ABC
Companys IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the companys document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
The project is at the start of stage 3, and there will be six teams working on product delivery.
In order to exercise control, the project manager has asked each team to submit a detailed
team plan for approval. The external team manager for the e-learning course has agreed to
submit a summary to the project manager, but will submit the detailed team plan to the senior
supplier to review and approve.
Is the team managers response appropriate, and why?
A. Yes, because a supplier may want to keep the details of the specialist work confidential.
B. Yes, because team plans are mandatory on a project of this size and complexity.
C. No, because the project manager needs detailed plans to manage the work of several
teams.
D. No, because the team plan must be submitted to project assurance to check it is viable.

Answer:

C

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Question 10

Project Scenario Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
capability to provide health and safety training, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Companys development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:

The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Companys IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the companys document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
The project is in stage 2. The project manager is reviewing stage status and has collected the
checkpoint reports from the team managers. These show that the products are being
completed on schedule. However, project support has raised issues that quality reviews have
not been completed as agreed. The project manager reports in the highlight report that the
stage is progressing well.

Is this appropriate, and why?

  • A. Yes, because the highlight report is a summary of the information in the checkpoint reports.
  • B. Yes, because the highlight report is used to provide the project board with stage and project progress.
  • C. No, because the project manager should have recorded the cause of the delay to the quality reviews in the lessons log.
  • D. No, because the issues raised by project support are a cause for concern and should be reflected in the highlight report.
Answer:

D

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Question 11

DRAG DROP
Project Scenario Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
capability to provide health and safety training, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Companys development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:


End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Companys IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the

required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the companys document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
DIRECTING A PROJECT
Here are three actions that are carried out as part of the directing a project process.
During which activity (A-E) should they be carried out?
Choose only one activity for each action. Each activity can be used once, more than once, or
not at all.


Answer:


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Question 12

DRAG DROP
Project Scenario Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
capability to provide health and safety training, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Companys development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within

two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Companys IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is

responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the companys document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
CONTROLLING A STAGE
Here are three activities that take place during the controlling a stage process. Which role
(A-F) should carry out each activity? Choose only one role for each action. Each role can be
used once, more than once, or not at all.


Answer:


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Question 13

Project Scenario Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
capability to provide health and safety training, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Companys development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of

their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Companys IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a

cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the companys document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
The project board has asked for highlight reports every six weeks during stage 3. As a result,
the project manager has asked each team manager for checkpoint reports every six weeks, in
order to collate these into the highlight report. The team manager for the marketed courses
is new to team management.
Is this an appropriate action as part of the controlling a stage process, and why?

  • A. Yes, because the project board will need to be updated with the progress of every team.
  • B. Yes, because checkpoint reports are a time-driven control providing progress information.
  • C. No, because the frequency of reporting should reflect the level of control required for the work package.
  • D. No, because the project board should decide on the frequency and content of progress reporting.
Answer:

B

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Question 14

Project Scenario Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop

training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
capability to provide health and safety training, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Companys development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for

authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Companys IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the
required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the companys document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
MANAGING PRODUCT DELIVERY
The team manager for the production of the marketing materials has identified that they
will not be ready within the timescale agreed in the work package. The team manager has
sufficient tolerance to take corrective action. As a result, additional resources have been
assigned to this work package.
Which theme is being applied?

  • A. Risk
  • B. Organization
  • C. Progress
  • D. Change
Answer:

A

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Question 15

Project Scenario Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop
training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government
legislation relating to health and safety on construction sites. The project will deliver
capability to provide health and safety training, including the materials needed for
classroom-based training and e-learning. The expected benefits for construction companies
include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by ABC Companys development team. All
course materials will be piloted before they are used. ABC Company will deliver training to
its customers and also hopes to sell the course materials to other training companies as part of
their operational business. ABC Company will use their own sales and marketing
departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. ABC Company is planning to deliver pilot courses within
five months of starting the project.
The ABC Company standard development model for new courses recommends the following
stages:


End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her
leadership, ABC Company has grown quickly into a successful training company. It delivers
a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for
authorizing budgets for the Operations and Development Teams. She authorizes all large
contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. ABC
Companys IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations. Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.
The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a range
of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver ABC Company training courses to the

required standard. He also checks course materials to ensure they are fit for purpose and of
the required quality.
The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped
establish the companys document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.
End of the additional information.
In order for ABC Company to achieve the expected sales of the health and safety training
course, the senior user will need to ensure that all staff understand the objectives and target
audience for the course. In addition, these sales will need to be added to each individuals
sales targets. These activities have been included in the benefits management approach.
Is this appropriate, and why?

  • A. Yes, because how the benefits will be measured needs to be documented.
  • B. Yes, because the actions required to achieve the outcomes need to be documented.
  • C. No, because the expected sales increase should be recorded in the business case.
  • D. No, because actions to deliver the outputs should be recorded in the stage plan.
Answer:

A

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