Questions for the ITIL-4-DITS were updated on : Dec 01 ,2025
Page 1 out of 4. Viewing questions 1-15 out of 60
Question 1
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio. Which is the BEST approach to ensure that suppliers and partners support these changes?
A. Technology replacement modernization
B. Uninterrupted delivery
C. Sourcing strategy
D. Organizational resilience
Answer:
C
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Question 2
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs. How should they change their funding model to support this?
A. Switch 10 funding teams and value streams
B. Switch to funding programmes and protects
C. Provide additional funding lo development and operations
D. Provide additional funding via the research and development budget
Answer:
A
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Question 3
A commercial service provider is using PESTLE analysis to help them develop a new strategy. Their customers work in a regulated environment and expect the IT services to be delivered through multiple channels. Which factor is the MOST relevant to consider in this situation?
A. Service provider staff have many skills and can support a range of different technologies
B. Government policies for using secure IT systems change regularly and will affect the IT services
C. Service provider value streams for creating new IT services are too complex and outdated
D. Service provider policies for reusing and removing IT equipment are maintained and audited
Answer:
B
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Question 4
Which is the BEST description of digital business?
A. Using information systems to store, retrieve, transmit, and manipulate digital data
B. Using processes that transform something from analogue to digital format
C. Using digital technology to control physical devices
D. Using digital technology as a basis for conducting an organization's activities
Answer:
D
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Question 5
Which statement about metrics is CORRECT?
A. Leading metrics ate difficult to measure, but easy to Influence
B. Lagging metrics are easy to measure and to influence
C. Legging metrics report what has been achieved
D. Lagging metrics predict what a is likely to happen in the future
Answer:
C
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Question 6
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
A. The Chief Digital Officer should define and implement the programme
B. A digital task force should be appointed to define and Implement me programme
C. individual initiatives should be defined and implemented separately
D. The organization's governing body should define and implement the programme
Answer:
B
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Question 7
An organization develops and delivers a range of digital products and services. Which is the BEST approach to addressing the risks related to digital technology?
A. Focusing on protecting the assets inside the organization
B. Accepting extra work and investing in large projects
C. Reducing the use of digital technology
D. Taking small, calculated risks that do not have a large impact
Answer:
D
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Question 8
An organization is developing an innovative way of using technology to help them meet regulatory requirements for healthcare products more easily. This will enable them to provide new products and services to retail, general practitioners, and hospital consumers faster and at a lower price than their competition. Which term BEST describes this process?
A. Ecosystem disruption
B. Industry disruption
C. Market relevance
D. External focus
Answer:
B
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Question 9
An organization has a successful relationship with its customers and its market position has been improving. The organization's leaders now want to achieve operational excellence to increase their commercial success. Which is the BEST way to address this objective in the organization's strategy?
A. Focus the strategy entirely on the operational excellence, because this is the defined objective
B. Create a separate strategy for achieving operational excellence and another one for achieving customer and market relevance
C. Create a balanced strategy addressing operational excellence, and customer and market relevance
D. Focus the strategy on customer and market relevance, and operational excellence will naturally improve
Answer:
C
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Question 10
Which is an example of industry disruption?
A. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
B. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
C. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
D. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
Answer:
D
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Question 11
An organization is reviewing its internal and external sources of finance to understand how much money is available from each source. Which concept BEST explains the focus of this review?
A. Funding mix
B. Operating expenditure
C. Capital expenditure
D. Freemium models
Answer:
A
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Question 12
What should leaders of digital organizations focus on when educating shareholders about changes in strategy?
A. Ensuring that shareholders understand changes to the financial value of the organization
B. Ensuring that shareholders will be able to implement new or modified plans
C. Teaching shareholders about entrepreneurship, and the history of innovation
D. Ensuring that shareholders can continue to meet the leaders' outsourcing needs
Answer:
A
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Question 13
An organization is performing a digital readiness assessment. The results of areas that have been assessed are: • The value streams for creating and maintaining digital services are clearly defined • There is a need to improve how automation is used to create digital services • The organization's attitude to risk does not match their digital strategy Which other area should be assessed?
A. The organization's approach to responding to threats
B. The business case for organizational transformation
C. The policies and practices for staff development and learning
D. The activities and processes used for managing services
Answer:
C
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Question 14
Which is NOT an essential consideration when developing a digital strategy?
A. Understanding which systems will form die digital technology programme
B. Understanding emerging technologies Hal could affect the organization
C. Understanding how to identify potential opportunities
D. Understanding the risks involved with digital opportunities
Answer:
A
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Question 15
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?