peoplecert CSTE Exam Questions

Questions for the CSTE were updated on : Dec 01 ,2025

Page 1 out of 9. Viewing questions 1-15 out of 122

Question 1

Quality assurance means the same as total quality control.

  • A. True
  • B. False
Answer:

A

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Question 2

Quality improvement programs must be management led and customer oriented.

  • A. True
  • B. False
Answer:

A

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Question 3

Quality assurance of products and services category has a very strong process and systems
orientation throughout.

  • A. True
  • B. False
Answer:

A

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Question 4

The principal considerations in assessing the effectiveness of competitive and benchmark data are in
relation to_________________.

  • A. The competitive environment and resources of the company
  • B. The type and size of the company
  • C. A & B Above
  • D. None of the above
Answer:

A

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Question 5

The organization of efforts to develop and involve employees depend upon_________________.

  • A. The number of employees
  • B. Resources of the company
  • C. All the above
Answer:

C

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Question 6

About the Malcolm Baldridge National Quality Award, identify the incorrect statement about the
implementation of the strategies.

  • A. Understanding of the strategies for quality excellence
  • B. Understanding of the requirements for quality excellence
  • C. Sharing of information on successful strategies and on the benefits derived
  • D. Awareness of quality as an increasingly important element in competitiveness
Answer:

A

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Question 7

Quality department or officer / regulatory affairs office or officer is a prerequisite for eligibility under
leadership criteria.

  • A. True
  • B. False
Answer:

B

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Question 8

While the planning processes and priority development do not depend appreciably upon the size and
type of business, the scope and type of benchmark may depend upon such business factors.

  • A. True
  • B. False
Answer:

A

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Question 9

Strategic quality and planning category examines the company's approach to planning to determine
its adequacy to achieve or sustain quality leadership.

  • A. True
  • B. False
Answer:

A

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Question 10

Information and analysis evaluations are based upon _____________ .

  • A. The appropriateness and effectiveness of methods for management of data
  • B. Information and analysis
  • C. Technology in relation to the business factors
  • D. All the above
Answer:

D

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Question 11

Information and analysis evaluations do not depend on ______________ .

  • A. Whether or not the company uses particular technologies to analyze data
  • B. Whether or not the company has an information department or an officer
  • C. All the above
  • D. How activities are organized
Answer:

C

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Question 12

Competitive and benchmark data are essential for planning quality leadership because they make
possible clear and objective quality comparisons.

  • A. True
  • B. False
Answer:

A

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Question 13

The Malcolm Baldridge Award was created by Public Law 100-107, signed into law on 20th Aug 1987.

  • A. True
  • B. False
Answer:

A

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Question 14

The scope, management and analysis of data depend upon.

  • A. The type of business, its resources
  • B. Number and geographical distribution of business units
  • C. All of the above
Answer:

C

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Question 15

Greater emphasis on statistical process control can lead to dramatic improvements in the cost and
quality of manufactured products.

  • A. True
  • B. False
Answer:

A

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