microsoft MB-910 Exam Questions

Questions for the MB-910 were updated on : Jun 17 ,2024

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Question 1 Topic 1, Describe Dynamics 365 Marketing

Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Customer Voice survey
  • B. Customer Service Hub
  • C. Enterprise Asset Management
  • D. Event management
Answer:

A D

User Votes:
A
50%
B
50%
C
50%
D
50%

Explanation:
Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/overview

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Question 2 Topic 1, Describe Dynamics 365 Marketing

DRAG DROP
A company uses Dynamics 365 Marketing.
Marketing team members must be able to group related customers for campaigns, market research, and surveys.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be
used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer:


Explanation:
Box 1:
You cannot use marketing segments in a campaign.
Box 2:
You can only use one type of marketing list (a subscription list) for customer journeys. You can use any type of marketing
segment for customer journeys.
Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/segments-vs-lists

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Question 3 Topic 1, Describe Dynamics 365 Marketing

HOTSPOT
A company plans to implement Dynamics 365 Marketing.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:


Explanation:
Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/segmentation-lists-subscriptions

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Question 4 Topic 1, Describe Dynamics 365 Marketing

HOTSPOT
A company has implemented Dynamics 365 Marketing.
You need to implement apps to meet the companys business requirements.
Which app should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:


Explanation:
Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/overview https://docs.microsoft.com/en-
gb/dynamics365/marketing/linkedin-lead-gen-integration

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Question 5 Topic 1, Describe Dynamics 365 Marketing

A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete
solution.
NOTE: Each correct selection is worth one point.

  • A. Generate leads from LinkedIn.
  • B. Create email templates for LinkedIn messages.
  • C. Schedule and publish social posts.
  • D. Create and publish events on LinkedIn.
Answer:

A C

User Votes:
A
50%
B
50%
C
50%
D
50%

Explanation:
Reference: https://seelogic.co.uk/technologies/dynamics-365/marketing-on-linkedin-with-dynamics-365-marketing/

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Question 6 Topic 1, Describe Dynamics 365 Marketing

HOTSPOT
A company plans to synchronize LinkedIn Campaign Manager with Dynamics 365 Marketing to determine who is looking at
their LinkedIn advertisements.
What happens during synchronization? To answer, select the appropriate option in the answer area.
Hot Area:

Answer:


Explanation:
Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration

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Question 7 Topic 1, Describe Dynamics 365 Marketing

HOTSPOT
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:


Explanation:
Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing-email https://docs.microsoft.com/en-
gb/dynamics365/marketing/set-up-event-portal

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Question 8 Topic 1, Describe Dynamics 365 Marketing

A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing.
The company wants to ensure that they can implement key marketing features without requiring any customizations.
Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality? Each correct answer
presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Sponsors and sponsorships
  • B. Regulatory compliance
  • C. Advertisers and print media and campaigns
  • D. Session and speaker tracking
  • E. Registration and attendance
Answer:

A D E

User Votes:
A
50%
B
50%
C
50%
D
50%
E
50%

Explanation:
Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/manage-event-sponsorships
https://docs.microsoft.com/en-gb/dynamics365/marketing/event-management https://docs.microsoft.com/en-
gb/dynamics365/marketing/event-management

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Question 9 Topic 1, Describe Dynamics 365 Marketing

HOTSPOT
A company plans to implement Dynamics 365 Customer Voice.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:


Explanation:
Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/customer-voice

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Question 10 Topic 1, Describe Dynamics 365 Marketing

A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better
understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is difficult
to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Create a survey in Dynamics 365 Marketing and create a campaign to send it to out and collect data
  • B. Use Customer Voice to collect and analyze survey results
  • C. Use Power Automate to automatically send Customer Voice surveys
  • D. Create surveys in Dynamics 365 Marketing by using Questionnaire
  • E. Use Customer Voice to compile results from the existing third-party app
Answer:

A B

User Votes:
A
50%
B
50%
C
50%
D
50%
E
50%

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/marketing/customer-voice
Topic 2, Describe Dynamics 365 Sales

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Question 11 Topic 2, Describe Dynamics 365 Sales

A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to
commit to the contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies.
Which app should you recommend?

  • A. Customer Service Insights
  • B. Market Insights
  • C. Power Virtual Agents
  • D. Sales Insights
Answer:

D

User Votes:
A
50%
B
50%
C
50%
D
50%

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/ai/sales/relationship-analytics#analyze-the-health-and-activity-
history-of-a-customer-or-opportunity

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Question 12 Topic 2, Describe Dynamics 365 Sales

A company uses Dynamics 365 Sales.
You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales
revenue.
Which standard record type is used to create the forecast?

  • A. Account
  • B. Lead
  • C. Quote
  • D. Opportunity
Answer:

D

User Votes:
A
50%
B
50%
C
50%
D
50%

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-forecast

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Question 13 Topic 2, Describe Dynamics 365 Sales

Your company uses Dynamics 365 Sales.
You need to prepare and send a quote to a customer.
What are two possible ways to achieve the goal?
NOTE: Each correct selection is worth one point.

  • A. Close the quote
  • B. Generate a document by using a Microsoft Word template.
  • C. Export the quote as a PDF file.
  • D. Create an order
Answer:

B C

User Votes:
A
50%
B
50%
C
50%
D
50%

Explanation:
Reference: https://www.crmsoftwareblog.com/2019/09/creating-pdf-quotes-in-dynamics-365/

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Question 14 Topic 2, Describe Dynamics 365 Sales

HOTSPOT
A company plans to implement Dynamics 365 Sales to manage sales pipelines.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:


Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/customize-business-process-flows

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Question 15 Topic 2, Describe Dynamics 365 Sales

DRAG DROP
Match each product to its feature.
Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right. Each product
may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Select and Place:

Answer:


Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/create-invoices https://docs.microsoft.com/en-
us/dynamics365/ai/sales/relationship-analytics#analyze-the-health-and-activity-history-of-a-customer-or-opportunity

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