Question 1 Topic 1, Case Study 1Case Study Question View Case

HOTSPOT
You need to configure the system for incoming email to support creation of leads from email requirements.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 2 Topic 1, Case Study 1Case Study Question View Case

HOTSPOT
You need to configure territories and membership.
Which configurations should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 3 Topic 1, Case Study 1Case Study Question View Case

You need to ensure that sales numbers reflect the accounting calendar.
What should you configure?

• A. Rollup Queries
• B. Business Closures
• C. Sales Territories
• D. Fiscal Year Settings

Question 4 Topic 1, Case Study 1Case Study Question View Case

HOTSPOT
You need to create visualizations for managers.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 5 Topic 1, Case Study 1Case Study Question View Case

HOTSPOT
You need to set up goals for the salespeople.
How should you set up the configurations? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 6 Topic 2, Case Study 2Case Study Question View Case

You need to create a chart for the athletic director.
What should you do?

• A. Use purchaser, markup, and margin on the X-axis. Use amount of sales on the Y-axis.
• B. Use the ticket type as the X-axis. Use amount of sales on the Y-axis
• C. Use the ticket type on the X-axis. Use margins multiplied by cost on Y-axis
• D. Use discount price on the X-axis. Use the number of tickets for groups on the Y-axis.

Question 7 Topic 2, Case Study 2Case Study Question View Case

You need to increase efficiency and consistency for ticket sales to meet company requirements.
What should you create?

• A. a Microsoft Flow workflow
• B. a playbook
• C. a Lifecycle Services (LCS) package

Question 8 Topic 2, Case Study 2Case Study Question View Case

HOTSPOT
You need to create and configure access to the Orders report and the Discounts by Number of Employees report.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 9 Topic 2, Case Study 2Case Study Question View Case

DRAG DROP
You need to configure accounting options.
Which options should you use? To answer, drag the appropriate options to the correct tasks. Each option may be used once,
more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Question 10 Topic 2, Case Study 2Case Study Question View Case

You need to implement dashboards.
Which URL should you use?

• A. https://bellowscollege.crm.dynamics.com
• B. http://bellowscollege.crm.dynamics.com
• C. https://bellowscollege.dynamics.com
• D. https://crm.bellowscollege.dynamics.com

Question 11 Topic 3, Case Study 3Case Study Question View Case

You need to make the appropriate change to the system to ensure that statistics are correct in time for each
manager/salesperson meeting.
What should you do?

• A. Create a workflow for the Goals entity
• B. In the Goals section of App Settings, select Actuals
• C. In the Business Management section of Settings, configure Goal Metrics
• D. In the Goals Settings section of App Settings, select Rollup recurrence

Question 12 Topic 3, Case Study 3Case Study Question View Case

HOTSPOT
You need to resolve the issues on the tickets dashboard.
Which configurations should you change? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 13 Topic 3, Case Study 3Case Study Question View Case

DRAG DROP
You need to ensure that new managers receive the information they need.
What should you do? To answer, drag the appropriate actions to the correct information. Each action may be used once,
more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Question 14 Topic 3, Case Study 3Case Study Question View Case

You need to determine the cause of the issue with desktop users and business cards.
What is the cause of the issue?

• A. The field needs to be added to the form
• B. Show image on the form is not selected in Form Properties
• C. The users do not have the appropriate permissions
• D. A business rule needs to be set up to show the field
• E. The AI Builder Business Card control needs to be configured for the field on the form

Question 15 Topic 4, Case Study 4Case Study Question View Case

You need to set up the required sales tracking for multinational customers.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. Create a primary account for the customer and contacts for each country of operation.
• B. Create each country sales territory as a sub-territory of the global territory.
• C. Associate the customer accounts for each country with the primary account.
• D. Create a primary account for the customer and assign it to the global territory.
• E. Associate the accounts in each country with the country sales territory in which it is located.