genesys GE0-806 Exam Questions

Questions for the GE0-806 were updated on : Nov 21 ,2025

Page 1 out of 6. Viewing questions 1-15 out of 85

Question 1

Which of the following is required to connect the WFM Server to the WFM Database?

  • A. DB Server
  • B. WFM Data Aggregator
  • C. Stat Server D.Database Access Point
Answer:

D

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Reference:
http://docs.genesys.com/Documentation/WM/latest/Admin/PrepWFM

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Question 2

What must be done to remove obsolete data from the WFM database?

  • A. Select 'Cleanup Database' from the WFM Database utility
  • B. Change the 'PurgeData' option to 'True' on the WFM application object in the Configuration Layer
  • C. Run the 'DB_ Maintain' sql script D.Run the DB Wizard from the WFM Configuration Utility
Answer:

A

User Votes:
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Reference:
http://docs.genesys.com/Documentation/WM/8.1.2/Admin/MgmtDBU

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Question 3

What is the only time interval currently supported as a Time Profile for WFM 8.x statistics?

  • A. 1 minute
  • B. 5 minutes
  • C. 15minutes
  • D. 60 minutes
Answer:

B

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Question 4

What is the Activity in Genesys WFM where the work does not use or require WFM service
objectives, such as research or scheduled callbacks?

  • A. Immediate work
  • B. Deferred work
  • C. Fixed-Staff work
Answer:

C

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Question 5

You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively
for WFM Web application. Assuming that Tomcat configuration has not been modified since
installation, what would be your troubleshooting strategy?

  • A. Review Tomcat configuration, -Xmx parameter
  • B. Review Tomcat configuration, -Xms parameter
  • C. Review memory utilization by operating system
  • D. Install additional memory for Tomcat host
Answer:

D

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Question 6

When synchronizing configuration data to Genesys WFM, which objects are not synchronized?

  • A. Agents
  • B. Skills
  • C. Agent Skill Level
  • D. Switch
  • E. Agent Group(s)
Answer:

E

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Question 7

In the customer's environment, en agent is showing severely non-adherent. Which setting will help
the customer to control the agent state from non-adherence to severely non-adherent?

  • A. Alarm notification
  • B. Alarm Threshold
  • C. End before Threshold
  • D. Start after Threshold
Answer:

C

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Question 8

An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5. Ifthe
agent starts the shift at 11:54 AM. They will be considered________.

  • A. Adherent
  • B. Non-adherent
  • C. Severely non-adherent D.Exception
Answer:

D

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Question 9

In the Schedule state Groups module of WFM Config utility) what does "Threshold" Indicate?

  • A. How many minutes early or late an agent can transfer to a scheduled state without being considered nonadherent
  • B. How many seconds early or late an agent can transfer to a scheduled state without being considered nonadherent
  • C. How many minutes early or late an agent can transfer to a scheduled state without being considered adherent
Answer:

C

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Question 10

Which of the following are examples of Schedule States that can be used when setting up Schedule
State Groups?

  • A. Adherent, Non-Adherent
  • B. Call inbound, NotReadyforNextCall, CallOutbound
  • C. DN Groups. Agent Groups. Race Groups
  • D. Exceptions, Meals, Time OffTypes, Activities
Answer:

A

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Question 11

Which option specifies the amount of time, in seconds, between updates to the real-time agent
adherence data displayed in WFM Web?

  • A. Adherence section > Refresh Interval
  • B. Adherence section >RefreshRate
  • C. Adherence section > Refresh Time
Answer:

B

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Question 12

Which modules of WFM supervisor are used to set Alerts?

  • A. Schedule Intraday
  • B. Performance
  • C. Configuration
Answer:

C

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Reference:
http://docs.genesys.com/Documentation/WM/8.1.2/Admin/AboutCfg

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Question 13

Which of the following WFM reports is designed to show the total amount of time an agent, team or
site has spent in various states?

  • A. Schedule States Report
  • B. Activity weekly Schedule Report
  • C. Schedule Summary Report
  • D. Schedule State Totals Report
Answer:

B

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Question 14

In the WFM Web Supervisor, what must be used to accommodate building schedules for longer than
6 weeks?

  • A. Set the end date to the date you desire that is 6 weeks or higher from the start date
  • B. Set the extended end date to a date you desire that is 6 weeks or higher from the start date
  • C. In One WFM Server application object, set the option "Schedule Duration" to a value greater than
  • D. One cannot build schedules greater than 6 weeks in length
Answer:

C

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Question 15

Which set of factors would provide the basis for an optimal staffing calculation?

  • A. Actual ASA, coverage and maximum occupancy
  • B. Actual interaction volume, actual AHT and indirectly occupied time
  • C. Actual interaction volume, actual AHT, and the service objectives D.Predicted interaction volume potential AHT and minimum occupancy
Answer:

D

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