genesys GCX-SCR Exam Questions
Questions for the GCX-SCR were updated on : Nov 21 ,2025
Page 1 out of 4. Viewing questions 1-15 out of 60
Question 1
Devlin is assigned to create multiple scripts with many common sections, so he decides to create a
script template from an existing script. To create a script template, help him to select the correct
option in the image.
- A. 1
- B. 2
- C. 3
- D. 4
Answer:
D
Explanation:
In the image provided, option 4 (D) represents the button used to manage script settings, which
includes options for creating a script template. To create a script template from an existing script, the
user must navigate to this menu and select the appropriate option to convert or save the script as a
template for future use. This ensures that common sections can be reused across multiple scripts
efficiently.
Question 2
Identify the script property which is used for exchanging or passing data from one application to
another that is unrelated to the call.
- A. Callback
- B. Data Actions
- C. UUI
- D. Outbound
Answer:
C
Explanation:
UUI (User-to-User Information) is the script property used for exchanging or passing data from one
application to another that is unrelated to the call itself. UUI data is often used in scenarios where
information needs to be transferred alongside a call but is not directly related to the telephony
functions, such as passing customer data between different systems within an organization.
This capability is essential for integrating various systems and ensuring that relevant data
accompanies interactions throughout different touchpoints.
Question 3
Select the default page name which the editor automatically adds when you create a new script.
- A. Home Page
- B. Script Page
- C. Start Page
Answer:
C
Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys
Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically
contains the first set of instructions or content that the agent will see when the script is launched.
Question 4
The ________________ allows you to easily format text using Markdown syntax.
- A. Image Component
- B. Input Component
- C. Markdown Component
- D. Text Component
Answer:
C
Explanation:
The Markdown Component in Genesys Cloud CX allows you to easily format text using Markdown
syntax. This component is specifically designed for handling text formatting within scripts, enabling
the use of Markdown to add styling such as bold, italics, headings, lists, and more. This provides a
flexible and user-friendly way to enhance the visual presentation of text in scripts.
Question 5
You are creating a script with multiple pages that have a common header section. Choose an efficient
way to create multiple page scripts.
- A. Create a component template for the header section and use it in subsequent pages.
- B. Create a header section individually for all the pages.
- C. Use the script template to duplicate header sections.
- D. Use the Export-Import feature.
Answer:
A
Explanation:
The most efficient way to create multiple pages in a script that share a common header section is to
create a component template for the header. This template can then be reused on each page,
ensuring consistency and saving time. By using a component template, you only need to design the
header once and can easily apply it across all pages. This approach also makes updates easier, as
changes to the header template will automatically reflect on all pages using that template.
Creating individual headers for each page or duplicating them using a script template would be less
efficient and prone to inconsistencies.
Question 6
Every script page has a horizontal stack container placed in it by default.
- A. True
- B. False
Answer:
B
Explanation:
In Genesys Cloud CX, every script page does not have a horizontal stack container placed in it by
default. While horizontal stack containers are available and can be added to organize content
horizontally, they are not automatically included on every script page. The default setup for a new
page is typically empty, allowing the script designer to add components and containers as needed.
Question 7
Allen is creating a script to populate the customer's details. He needs to display the total due from
the previous month's bill and the present month's bill to the agent. Both bill amounts are passed to
the scripts as string values. Select the appropriate answer.
- A. Use the Dynamic Number variable to add the bill amounts.
- B. Convert the string values to numbers and add them using a Dynamic Number variable.
- C. Use the Dynamic String variable to add the billing amount.
- D. Add the bill amounts together using the String variable.
Answer:
B
Explanation:
When dealing with billing amounts passed as string values in a script, the correct approach is to
convert the string values to numbers and then add them using a Dynamic Number variable. This
ensures that the values are treated as numerical data, allowing for accurate addition and
calculations.
Using a Dynamic Number variable after conversion from string to number is the best practice for
handling and manipulating numerical data within a script.
Reference:
Genesys Cloud CX Scripting Variables and Data Types Documentation.
Question 8
Identity the statements that correctly describe script sharing functionality in Genesys Cloud. (Choose
two.)
- A. Scripts cannot be shared between users.
- B. Scripts can be shared with other users within the same organization.
- C. Scripts cannot be shared across divisions.
- D. Scripts can be shared across organizations.
Answer:
B, C
Explanation:
he correct statements about script sharing functionality in Genesys Cloud are:
Scripts can be shared with other users within the same organization: This allows collaboration and
ensures that users with the appropriate permissions can access and modify scripts as needed.
Scripts cannot be shared across divisions: Scripts are generally confined to the division in which they
were created, and sharing across divisions is restricted unless specific permissions or configurations
allow it.
Sharing scripts is an essential feature for collaborative work within the same organization but is
limited by the organizational structure, such as divisions.
Reference:
Genesys Cloud CX Script Sharing and Permissions Documentation.
Question 9
Once you set the page name in the script, you cannot change it later.
- A. True
- B. False
Answer:
B
Explanation:
In Genesys Cloud CX, once you set the page name in a script, you can change it later if needed. The
platform allows for flexibility in managing and editing scripts, including renaming pages to better
reflect their content or purpose as the script evolves.
Reference:
Genesys Cloud CX Scripting Documentation.
Question 10
You are working on a complex script that has multiple stack containers and components placed inside
each other. You could use the feature to make sure you've selected the correct component or
container.
- A. Validate
- B. Nesting Indicators
- C. Debug
- D. Container
Answer:
B
Explanation:
When working on a complex script in Genesys Cloud CX that includes multiple stack containers and
components nested within each other, Nesting Indicators are a helpful feature to ensure that you
have selected the correct component or container. These indicators visually show the hierarchy of
components within the script, making it easier to navigate and edit complex structures.
Using Nesting Indicators helps avoid errors by providing a clear view of how elements are organized
within the script, ensuring that modifications are applied to the correct components.
Question 11
Using the variables named ‘value’ and ‘currency’, you must create a syntax to display 10$. Choose the
correct option. Variables: value = 10, currency =$.
- A. {{value}} + {{currency}}
- B. {value} + {currency)}
- C. {{value}}{{currency}}
- D. {value} {currency}
Answer:
C
Explanation:
The correct syntax to display "10$" using the variables value and currency in Genesys Cloud CX
scripting is {{value}}{{currency}}. This syntax correctly concatenates the two variables without any
additional characters or spaces, ensuring that the result is displayed as "10$" on the script page.
Question 12
Using the _____ action in scripts, you can temporarily stop recording the interaction.
- A. Hold
- B. Secure Pause
- C. Secure Hold
- D. Stop Recording
Answer:
B
Explanation:
The Secure Pause action in Genesys Cloud CX is used to temporarily stop the recording of an
interaction, particularly when sensitive information, such as payment details, is being collected. This
action is essential for compliance with data protection regulations like PCI-DSS, ensuring that
sensitive data is not recorded or stored.
Using Secure Pause ensures that the recording is automatically resumed after the sensitive
information has been captured, maintaining the integrity of the interaction while protecting
customer data.
Question 13
Identify the template that contains one or more visual components that you can insert into a script
page.
- A. Custom Template
- B. Script Template
- C. Component Template
Answer:
C
Explanation:
In Genesys Cloud CX, a Component Template contains one or more visual components that can be
inserted into a script page. These templates are designed to provide reusable UI elements that can
be consistently applied across different scripts. Using component templates helps in maintaining
uniformity and speeding up the script creation process by allowing script designers to easily drag and
drop pre-defined components into their scripts.
Component templates can include items such as buttons, text fields, and other interactive elements
that are commonly used within the scripts.
Question 14
In Genesys Cloud, what features or aspects classify scripts? (Choose three.)
- A. Labels based on interaction type
- B. Classification based on interaction route
- C. Utilization of visual controls
- D. Integration of text and graphics
- E. Creation of interaction-specific script templates
Answer:
ACD
Explanation:
Scripts in Genesys Cloud CX are classified by several features that enhance their usability and
flexibility:
A . Labels based on interaction type: Scripts can be categorized and labeled according to the
interaction type (e.g., voice, chat, email), making it easier to identify and manage them.
C . Utilization of visual controls: Genesys Cloud CX allows the use of various visual controls (buttons,
inputs, checkboxes) to enhance user interaction within scripts, enabling agents to interact
seamlessly.
D . Integration of text and graphics: Scripts can integrate both text and graphical elements, allowing
for a richer, more interactive experience for agents and customers alike. This can include images,
links, and dynamic content.
Options B and E are not core classifications for Genesys Cloud CX scripts.
Question 15
What are the key components and functionalities of scripts used to present information to agents?
(Choose four.)
- A. Visual controls
- B. Editor
- C. Text
- D. Reports
- E. Navigational Aids
- F. Graphics
Answer:
A, C, E, F
Explanation:
The key components and functionalities of scripts used to present information to agents in Genesys
Cloud CX include:
Visual controls: These are interactive elements like buttons, dropdowns, and checkboxes that agents
can use to interact with the script.
Text: Text components are used to display information, instructions, or data to the agents within the
script.
Navigational Aids: These help agents move through the script logically, guiding them from one
section or page to another.
Graphics: Graphics can be used to enhance the visual presentation of the script, making it more
engaging and easier to follow.
These components are integral to designing effective scripts that aid agents in their tasks by
providing the necessary tools and information in a user-friendly format.
Reference:
Genesys Cloud CX Script Components Documentation.