genesys GCX-GCD Exam Questions

Questions for the GCX-GCD were updated on : Nov 21 ,2025

Page 1 out of 6. Viewing questions 1-15 out of 76

Question 1

Which identifier do you need to provide in the missing section to use the following GET method?
https://api.{{environment}}/api/v2/flows/{___}

  • A. promptld
  • B. ivrld
  • C. flowld
  • D. scheduleGroupld
Answer:

C

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Question 2

The application requesting to create a new user does not need a specific scope.

  • A. True
  • B. False
Answer:

B

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Question 3

As the Genesys Cloud CX product grows, additions are made to the API to support new features in
the form of new resources, new HTTP methods for existing resources, and so on.
When breaking changes are necessary, they are deferred to the next major revision of the API,
whenever possible.

  • A. True
  • B. False
Answer:

A

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Question 4

Which description best describes the goal of the following Analytics Request Body POST to
/api/v2/analytics/conversations/details/query?

  • A. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in descending order.
  • B. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in ascending order.
  • C. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in descending order.
  • D. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in ascending order.
Answer:

A

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Question 5

While creating a query to fetch conversation data, and interval of up to _____ days can be applied for
a query with no filter.

  • A. 7
  • B. 10
  • C. 30
  • D. 32
Answer:

A

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Question 6

If you don’t pass the paging parameters while querying, the default page size is set to _____.

  • A. 10
  • B. 25
  • C. 50
  • D. 100
Answer:

B

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Question 7

Which of the following statements are true? (Choose two.)

  • A. A "query' endpoint is intended for users who need the most up-to-date data, and they need a response right now.
  • B. A "query endpoint is best suited for bulk export of data.
  • C. A "jobs' endpoint is intended for users who need the most up-to-date data, and they need a response right now.D A jobs' endpoint is best suited for bulk export of data
Answer:

A

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Question 8

In Genesys Cloud CX, the term conversation is defined as an interaction between multiple
participants over at least one media channel such as chat, phone, or email.
Each conversation contains the end-to-end data for all interactions between the participants.

  • A. True
  • B. False
Answer:

A

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Question 9

Real-time user applications doing batch processing will likely tolerate delays and can choose to retry
over several minutes.

  • A. True
  • B. False
Answer:

B

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Question 10

Genesys Cloud CX provides various SDKs for developers in multiple programming languages.
Which of the following languages are NOT available? (Choose three.)

  • A. C
  • B. Javascript
  • C. Snake
  • D. Java
  • E. Diamond
  • F. iOS
Answer:

A,C,E

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Question 11

By default, Line Recording is disabled.

  • A. True
  • B. False
Answer:

A

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Question 12

Which of the following statements is NOT true regarding Management Units?

  • A. Agents that handle the same set of interactions should belong to the same management unit.
  • B. Management Units partition agents and interactions into logical groups.
  • C. A maximum of 100 agents can be added lo a single Management Unit.
  • D. They help you create, manage, and view schedules for a group.
Answer:

C

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Question 13

If you have not created any additional templates, you will have several default template options
when creating a new script.
These default templates are: (Choose four.)

  • A. Blank Script
  • B. Default Callback Script
  • C. Default Inbound Script
  • D. Default Outbound Script
  • E. Collection Script Template
  • F. Sales Script Template
Answer:

A,B,C,D

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Question 14

Which ACD routing method routes an interaction to the next available agent?

  • A. BullseyeACD
  • B. Standard ACD
  • C. Preferred Agent
  • D. Disregard Skills. Next Agent
Answer:

B

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Question 15

The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

  • A. The maximum capacity that an agent may handle simultaneously for each supported media type.
  • B. The after call work time for each media type.
  • C. Time that an agent may spend on each media type.
  • D. Media types that can interrupt current interactions that an agent is handling.
Answer:

A,D

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