Questions for the GCP-GCX were updated on : Nov 21 ,2025
Which of the following components can be added to scripts? (Choose four.)
ACDE
What is a major advantage of the Genesys Cloud CX environment being a collection of microservices?
C
Which of the following statements is true regarding default language selection on the Organization
Settings page?
B
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)
AD
Select the types of Phone Trunks available in Genesys Cloud CX. (Choose two.)
BD
Explanation:
https://help.mypurecloud.com/articles/about-trunks/
From the Interactions View, it is possible to access the details of only Inbound interactions.
A
Which protocol is used to transport digitized audio?
C
When you change an agent's queue status from On Queue to Off Queue, what is the agent's status
displayed as in the view?
C
Explanation:
When an agent's queue status is changed from On Queue to Off Queue in Genesys Cloud CX, their
status is typically displayed as "Away" in the system views. This indicates that the agent is not
currently available to handle new interactions in the queue, but it does not necessarily mean the
agent is not working; they could be engaged in after-call work, training, or other non-queue
activities.
In which of these views would you see the amount of time an agent spent in each status?
C
Explanation:
The Agent Status view in Genesys Cloud CX is designed to show detailed information about an
agent's status over time, including the amount of time spent in each status such as Available, Busy,
Away, etc. This view provides insights into how agents are allocating their time, which can be crucial
for understanding productivity, identifying bottlenecks, and making informed staffing decisions.
What options are available for exporting data from a view? Choose 2 answers
C, E
Explanation:
When exporting data from views in Genesys Cloud CX, users have several format options. Among
these, PDF and CSV are commonly available choices for exporting data. PDF format is useful for
creating ready-to-share documents that preserve the layout and formatting of the view, while CSV
format is ideal for data manipulation and analysis in spreadsheet applications, allowing for further
data processing and insights.
A dynamic report on Genesys Cloud CX is a customizable report that allows the user to select the
data and metrics that they want to include in the report and how it is presented
A
Explanation:
Dynamic reports in Genesys Cloud CX are indeed customizable, allowing users to select the specific
data and metrics they wish to include in the report and to determine how this information is
presented. This feature provides flexibility and personalization in reporting, enabling users to focus
on the information that is most relevant to their roles and objectives, thereby enhancing the analysis
and decision-making process.
Which of the following is used to design and personalize your own working environment, allowing
you to configure and store custom views for future use?
D
Explanation:
Workspaces in Genesys Cloud CX are customizable environments that allow users to design and
personalize their own working area. Users can configure and store custom views, organize widgets
and tools according to their specific job functions, and save these configurations for future use. This
feature enhances productivity and efficiency by allowing users to tailor their environment to their
workflow and access the information they need more quickly and easily.
The________provides a high-level overview of a campaign's performance
B
Explanation:
The Campaign Performance Summary view in Genesys Cloud CX provides a high-level overview of a
campaign's performance, summarizing key metrics and outcomes. This view is designed to give
managers and supervisors a quick snapshot of how campaigns are performing, enabling them to
assess the effectiveness of their outreach strategies and make informed decisions about adjustments
or improvements needed to optimize results.
The_________for iOS leverages the form factor of iOS tablets to help supervisors, managers, and
executives make faster, more effective
managerial and operational decisions
A
Explanation:
The Genesys Cloud CX Supervisor app for iOS is specifically designed to leverage the form factor and
capabilities of iOS tablets, providing supervisors, managers, and executives with a powerful tool to
make faster and more effective managerial and operational decisions. This app offers a user-friendly
interface and real-time data insights, enabling leaders to monitor agent performance, queue
statistics, and other critical metrics on the go, thereby enhancing decision-making efficiency and
responsiveness to changing operational needs.
Genesys Cloud CX automatically deletes exported files from the inbox a week after its creation
B
Explanation:
Genesys Cloud CX does not automatically delete exported files from the inbox after a week. Users
are responsible for managing their files, including the deletion of exported files when they are no
longer needed. This approach gives users control over their data and ensures that important files are
not inadvertently lost.