genesys GCP-GC-REP Exam Questions

Questions for the GCP-GC-REP were updated on : Nov 21 ,2025

Page 1 out of 3. Viewing questions 1-15 out of 35

Question 1

Which of the following are available report file formats for export? (Choose three.)

  • A. .doc
  • B. .xls
  • C. .txt
  • D. .docx
  • E. .xlsx
  • F. .pdf
Answer:

ABF

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Reference:
https://help.genesys.com/pureconnect/mergedprojects/wh_id/desktop/hid_report_export_file.htm

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Question 2

Which definition matches the performance and activity views for Queues?

  • A. Used to monitor real-time contact center metrics.
  • B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  • C. Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.
  • D. Used to view historical data only.
  • E. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
Answer:

E

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Question 3

Which definition matches the performance view for Dashboard?

  • A. It is used to monitor real-time contact center metrics.
  • B. It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  • C. It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
  • D. It is used to view historical data only.
  • E. It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
Answer:

B

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Question 4

How many days does the report exist after you run it?

  • A. 60
  • B. 70
  • C. 80
  • D. 90
Answer:

A

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Question 5

Your customizations in the interaction view remain in effect even if you leave and return to the view.

  • A. True
  • B. False
Answer:

A

User Votes:
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Reference:
https://help.mypurecloud.com/articles/queues-interactions-detail-view/

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Question 6

After the report gets deleted, you can download it from the archived list.

  • A. True
  • B. False
Answer:

B

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Question 7

Which report calculates a Monthly Service Level?

  • A. Queue Metrics Report
  • B. Queue Wrap-up Summary Report
  • C. Queue Metrics Summary Report
  • D. Queue Metrics Interval Report
Answer:

C

User Votes:
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Reference:
https://help.mypurecloud.com/articles/queue-metrics-summary-report/

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Question 8

Select the possible factors which increase the report runtime and failures. (Choose two.)

  • A. Adjust report parameters so that report includes fewer agents, queues, and interactions.
  • B. Run reports during peak hours.
  • C. Review and ensure the usage of scheduled reports.
  • D. Ask every team member to run and save a copy of the report.
Answer:

BC

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Question 9

Which of the following reports are aggregated daily? (Choose two.)

  • A. Agent Metrics Export Report
  • B. Agent Metrics Report
  • C. Agent Login-Logout Details Report
  • D. Agent Quality Details Report
Answer:

BC

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Question 10

Which of the following views can help supervisors to determine agent performance issues with
interactions that set a specific wrap-up code in one or multiple queues?

  • A. Agents Wrap-Up Interval Detail
  • B. Agents Schedule Detail
  • C. Agents Wrap-Up Detail
  • D. Agents Interactions Detail
Answer:

C

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Reference:
https://help.mypurecloud.com/articles/agents-wrap-up-detail-view/

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Question 11

What is the maximum limit for creating performance dashboards for private users?

  • A. 10
  • B. 15
  • C. 20
  • D. 25
Answer:

C

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Reference:
https://help.mypurecloud.com/articles/performance-dashboards-overview/

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Question 12

How can we monitor the real-time statistics for all queues?

  • A. Performance > Queues Activity
  • B. Performance > My Queues Activity
  • C. Performance > Queues Performance
  • D. Performance > Queues
Answer:

A

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Reference:
https://help.mypurecloud.com/articles/queues-activity-summary-view/

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Question 13

Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported
the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that
would help him in resolving the problems. (Choose four.)

  • A. Review interactions in which an agent’s performance varies significantly from the average.
  • B. Learn the reason for long or short interactions.
  • C. Focus on numerical results, which tend to encourage desirable results.
  • D. Identify opportunities for improvement.
  • E. Coach the agent on positive behaviors such as better call control.
  • F. Train the agent to reduce handle time.
Answer:

ABEF

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Question 14

After Call Work for callback interactions is always
.

  • A. One
  • B. Based on the agent status
  • C. Zero
  • D. Two
Answer:

C

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Reference:
https://help.mypurecloud.com/articles/call-work-acw/

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Question 15

Which view helps the supervisors to determine performance issues with a specific skill in one or
more queues?

  • A. Agents
  • B. Queues Activity
  • C. Skills Performance
  • D. Interactions
Answer:

C

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Reference:
https://help.mypurecloud.com/articles/skills-performance-view/

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