genesys GCP-GC-IMP Exam Questions

Questions for the GCP-GC-IMP were updated on : Nov 21 ,2025

Page 1 out of 4. Viewing questions 1-15 out of 50

Question 1

You must define the phone configuration in Genesys Cloud to associate with a physical phone. What
binds the phone's settings in Genesys Cloud to a physical phone?

  • A. The phone model
  • B. The Base Settings
  • C. The phone name
  • D. The Hardware ID (MAC address)
Answer:

D

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Reference:
https://help.mypurecloud.com/articles/phone-configuration-overview/

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Question 2

Where should the WAN interface of the Edge appliance connect?

  • A. A network segment that is not accessible to the public Internet.
  • B. A network segment that has access to your internal LAN.
  • C. A network segment connected directly to Customer Care.
  • D. A network segment that has outbound access to the public Internet.
Answer:

D

User Votes:
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Reference:
https://help.mypurecloud.com/articles/configure-network-interface-
edge/#:~:text=In%20a%20single
%20interface%20deployment,to%20configure%20a%20static%20route.

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Question 3

What type of trunk would you create to connect to an AudioCodes Mediant gateway?

  • A. External trunk
  • B. Network interface trunk
  • C. WebRTC phone trunk
  • D. SIP phone trunk
Answer:

A

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Question 4

What are two methods for creating a conference call in Genesys Cloud?

  • A. With multiple active calls, click and drag an unselected call onto the previously selected call details.
  • B. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
  • C. Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
  • D. Have all attendees call you. When all calls are active, click the Start Conference button.
Answer:

B

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Reference:
https://help.mypurecloud.com/articles/make-conference-call/

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Question 5

What additional functionality does Communicate brings to Genesys Cloud?

  • A. Knowledge base features, such as FAQs and Communities.
  • B. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
  • C. Call center features such as ACD and scripting.
  • D. Directory capabilities, such as advanced search, profiles, and keyword searching.
Answer:

B

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Question 6

Where can you add the preconfigured settings of the phones?

  • A. Admin > Telephony > Phone Management > Calls
  • B. Admin > Telephony > Phone Management > Phones
  • C. Admin > Telephony > Phone Management > Base Settings
Answer:

C

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Question 7

When connecting the Edge appliance to your local area network, which is the best practice to deploy
the Edge using two of the standard interfaces - WAN and Port 2?

  • A. It should be connected to a different network segment that has access to your company intranet.
  • B. It should be connected to a network segment that has outbound access to the public Internet.
  • C. It should be connected to the same network segment that the Bridge server is on.
Answer:

B

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Reference:
https://help.mypurecloud.com/articles/single-core-architecture/

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Question 8

How do you represent your organization when you contact the Genesys Cloud support team?

  • A. Organization ID
  • B. Company Name
  • C. Agent Name
  • D. ID
Answer:

A

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Question 9

What should you do when a user leaves your organization to maintain high levels of security in the
Genesys Cloud product suite?

  • A. Reset the user’s password.
  • B. Rename the user account.
  • C. Set the user to Inactive for 30 days, then delete the user account.
  • D. Create a role for former users and add the user to that role.
Answer:

C

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Question 10

Which statement is true regarding chat rooms in Genesys Cloud?

  • A. Notifications can be turned off per room.
  • B. There is a maximum of 50 users to a room.
  • C. You must have the room_user permission to use rooms.
  • D. Administrators assign people to rooms.
Answer:

A

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Reference:
https://help.mypurecloud.com/articles/set-chat-preferences

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Question 11

Which of the following statements are true? (Choose two.)

  • A. You can view both protocol and media capture logs.
  • B. You cannot view either type of log file.
  • C. You can view protocol capture logs but not media capture logs.
  • D. Media capture logs can be read only with the support of customer care.
Answer:

CD

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Question 12

Which button would you click to mute yourself when on a call?

  • A. Microphone
  • B. Vertical bars
  • C. Dialpad
  • D. Drop-down arrow
  • E. Phone with down arrow
Answer:

A

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Reference:
https://help.mypurecloud.com/articles/mute-phone/

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Question 13

Which feature is used to share a document of size 1 GB size through chat?

  • A. Attach Button
  • B. Workspace sharable link
  • C. Drag and Drop
  • D. Add web links
Answer:

B

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Question 14

Profiles can contain various types of information about people in your organization. What is one
reason that it is important to have employees complete their profile information?

  • A. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
  • B. The education information can be verified against the human resources database.
  • C. The profile information can be used to keep LinkedIn information updated.
  • D. When employees have free time, they can review biographies of their peers.
Answer:

A

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Explanation:
Profiles can contain various types of information about people in your organization. What is one
reason that it is important to have employees complete their profile information.

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Question 15

You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to
use when preparing for a new adventure. Which menu item would you click to start the upload
process?

  • A. Activity
  • B. Chat Icon
  • C. Documents
  • D. Admin
Answer:

C

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