exin SIAMF Exam Questions

Questions for the SIAMF were updated on : Nov 21 ,2025

Page 1 out of 3. Viewing questions 1-15 out of 40

Question 1

Which process manages escalations regarding the performance of a service provider?

  • A. business relationship management
  • B. incident management
  • C. service level management
  • D. supplier management
Answer:

D

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Question 2

What is an objective of the Discovery and Strategy stage of the SIAM roadmap?

  • A. appoint the service integrator and provider
  • B. establish a governance framework
  • C. manage day to day service delivery
  • D. manage processes, teams, and tools
Answer:

B

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Question 3

The service desk for a particular SIAM ecosystem is provided by an internal service provider.
Who is responsible for managing the performance of the service desk against their service targets?

  • A. customer organization
  • B. internal service provider
  • C. retained capabilities
  • D. service integrator
Answer:

D

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Question 4

What is the focus of the customer organization layer?

  • A. delivery
  • B. integration
  • C. operation
  • D. strategy
Answer:

D

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Question 5

In which SIAM roadmap stage are roles and responsibilities allocated?

  • A. Discovery and Strategy
  • B. Implement
  • C. Plan and Build
  • D. Run and Improve
Answer:

B

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Question 6

What is a mitigation for the risk of ineffective data segregation?

  • A. designing and implementing end-to-end security management
  • B. documenting the expected benefits
  • C. implementing clear policies for data, tooling and processes
  • D. regularly reviewing reports to confirm they are still fit for purpose
Answer:

A

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Question 7

How can ISO/IEC 20000 best be used during the execution of a SIAM roadmap?

  • A. as the SIAM model
  • B. as the standard for prospective service providers
  • C. as means creating a collaborative culture for SIAM ecosystems
Answer:

C

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Question 8

Which process evaluates and negotiates proposals from prospective service providers?

  • A. contract management
  • B. financial management
  • C. service level management
  • D. supplier management
Answer:

A

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Question 9

When an incident occurs, what approach should a service provider adopt in order to overcome the
challenges of cross-functional teams?

  • A. argue first, fix later
  • B. fix first, argue later
  • C. Ishikawa approach
  • D. Root-cause analysis
Answer:

B

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Question 10

What is the objective of the Implement stage of the SIAM roadmap?

  • A. complete the design of the SIAM model, including the services that are in scope
  • B. define the strategy and outline the model for SIAM and the services in scope
  • C. manage day to day service delivery, processes, teams and tools
  • D. manage the transition of the previous ecosystem from the current state to the desired state
Answer:

D

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Question 11

Within SIAM, what does not support effective management of cross-functional teams?

  • A. clear goals and objectives
  • B. knowledge, data and information
  • C. roles and responsibilities
  • D. world class toolset
Answer:

D

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Question 12

What is a characteristic of the layers in a SIAM ecosystem?

  • A. The service integrator is independent from the retained capabilities, even if it is internally sourced.
  • B. The service integrator layer cannot be provided by the customer organization.
  • C. The service providers cannot be part of the customer organization.
  • D. The service provider layer is where end-to-end service governance, assurance and coordination is performed.
Answer:

A

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Question 13

What generally results from a lack of trust between the customer organization and the service
integrator?

  • A. customer organization access to data may be reduced
  • B. duplication of roles and activities and micro-management
  • C. reduction in the successful deployment of service patches and releases
  • D. SIAM transition measures of success are not understood
Answer:

B

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Question 14

During what stage of the SIAM roadmap should the customer organization first consider how it will
balance the level of control it wants to have or delegate to the service integrator?

  • A. Discovery and Strategy
  • B. Implement
  • C. Plan and Build
  • D. Run and Improve
Answer:

A

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Question 15

What is an activity of the Plan and Build stage of the SIAM roadmap?

  • A. appoint service providers
  • B. define the strategic objectives
  • C. performance management and improvement
  • D. selecting the implementation approach
Answer:

A

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