Question 1

When return on investment is expressed in a business outcomes story, which set of factors should be included?

• A. financial benefits, overall business impact, length of time to realize benefits
• B. cost savings vs. today, speed to market, time to implement
• C. financial benefits, speed to market, competitor revenue displaced
• D. cost savings, length of time to implement, number of Cisco offerings

Question 2

Which value of enterprise architecture is true?

• A. They describe the arrangement of products to deliver a business outcome.
• B. They describe how business outcomes are defined.
• C. They provide an overall view of a given problem.
• D. They outline how business priorities are reached.

Question 3

Which option is the outcome when comparing the current state of technology with the capabilities of emerging technologies?

• A. Identify gaps for upgrading Cisco products.
• B. Identify gaps that provide opportunities for new services and solutions.
• C. Identify new cloud-based technologies.
• D. Identify the new stakeholders.

Question 4

Which two activities are part of the business architect role? (Choose two.)

• A. Respond to RFPs.
• B. Develop bill of materials.
• C. Engage with business leaders.
• D. Coordinate customer technical proof of concepts.
• E. Develop a customer business roadmap.

Question 5

Which two questions are used during high level outcome selling? (Choose two.)

• A. What are the technical restrictions of business?
• B. How is progress vs. outcomes measured?
• C. How does talent architecture influence the definition of business outcomes?
• D. How are the goals of top executives achieved?
• E. What capabilities are needed to achieve the outcomes?

Question 6

Which purpose is the Business Architecture domain used for within The Open Group Architecture Framework®?

• A. to describe the business strategy, governance, organization, and business processes
• B. to identify stakeholders, create the architecture vision, and obtain initial approvals
• C. to create the blueprint for the application systems to be deployed to the core business processes
• D. to describe the logical software and hardware capabilities to support the deployment of business services

Question 7

You are proposing a solution to a group that conflicts with a competing initiative of one of the group members. Which
audience type does this group member belong to?

• A. sympathetic
• B. uninformed
• C. critical
• D. hostile

Question 8

Which two options are valid combinations of tactic and audience you can use to create your business outcome message?
(Choose two.)

• A. Tactic: Use evidence; Audience type: Critical.
• B. Tactic: Use evidence; Audience type: Uninformed.
• C. Tactic: Build a bond; Audience type: Sympathetic.
• D. Tactic: Build a bond; Audience type: Hostile.
• E. Tactic: Acknowledge the view; Audience type: Critical.

Question 9

Which type of organizational goals do key performance indicators measure?

• A. tactical
• B. financial
• C. strategic
• D. technological

Question 10

DRAG DROP
Drag and drop the type of business case on the left to the business driver on the right.
Select and Place:

Question 11

Which option is a structured process to understand business landscape and context?

• A. business model canvas
• B. business outcomes canvas
• C. business model outcomes
• D. business canvas approach

Question 12

You are a systems engineer and are trying to build credibility and rapport with senior leadership within your customer. Which
method is the best way to demonstrate these qualities?

• A. Understand the current state of their network infrastructure so that you can advise them how the latest technology developments will be incorporated into a refresh of the infrastructure.
• B. Understand what business drivers are impacting their market space.
• C. Understand the current state of their network infrastructure so that you can describe a plan to refresh the infrastructure.
• D. Provide the customer with the latest technology developments so that they understand how you can help them.

Question 13

Which option is a structured way to understand business landscape and context?

• A. business model canvas
• B. business outcomes canvas
• C. business model outcomes
• D. business canvas approach

Question 14

Which two benefits of using a Cisco Business Architecture methodology are true? (Choose two.)

• A. It supports the client IT department to define the technology architecture.
• B. It determines the low-level design for network infrastructure.
• C. It enhances the way Cisco does business with its customers.
• D. It drives larger and more profitable results for customers, Cisco, and partners.
• E. It provides project management of a complex technology deployment.

Question 15

Which description of the role of the account manager is true?

• A. The account manager is responsible for technology selection to sell into the account.
• B. The account manager leads a business-led approach selecting the right technology to sell.
• C. The account manager leads the customer engagement throughout the business-led approach.
• D. The account manager is directly responsible for the customer relationship.