Questions for the 700-805 were updated on : Dec 01 ,2025
Which detail is provided in the scorecard by using the Total Program View tool?
A
Explanation:
According to the Total Program View (TPV) User Guide1
, the scorecard is a dashboard that provides a
summary of the partner’s performance across different programs and metrics. One of the metrics
that is provided in the scorecard is the renewal rate, which is defined as:
The percentage of recurring revenue that is retained or renewed within a defined time period
(usually 90, 180, or 365 days)
A key indicator of customer satisfaction, retention, and loyalty
A factor that affects the partner’s incentives and rebates
Reference: 1
: TPV User Guide - Cisco
Which service offering helps define the IT vision and strategy of the customer?
D
Explanation:
According to the Cisco website1
, advisory services from Cisco and their partners provide expert
guidance and data-driven insights to help customers architect and optimize their IT environment.
Advisory services can help customers with:
IT strategy and planning
Business and technology alignment
IT governance and operating models
IT transformation and innovation
IT performance and optimization
Reference: 1
: Services - Cisco
Which group of products are enterprise networking products?
A
Which action can a Renewals Manager take to drive value in the account?
C
Explanation:
An action that a Renewals Manager can take to drive value in the account is to manage and mitigate
renewal risk. Renewal risk is the possibility that a customer will not renew their contract with Cisco
at the end of their term, resulting in revenue loss and customer churn. Renewal risk can be caused by
various factors, such as low adoption, poor satisfaction, lack of value realization, competitive
pressure, budget constraints, or organizational changes. A Renewals Manager can manage and
mitigate renewal risk by:
Identifying and prioritizing the accounts that have the highest risk of non-renewal, using data and
tools such as ATR (Annualized Total Revenue), ARR (Annual Recurring Revenue), iARR (Incremental
Annual Recurring Revenue), TPV (Total Partner Value), icebreaker (a tool that provides insights into
new and unique business prospects), and Adopt on Scores (a tool that provides insight into how well
customers are utilizing service and software they purchase from Cisco).
Developing and executing a risk mitigation plan for each high-risk account, involving actions such as
engaging with the customer, understanding their needs and challenges, demonstrating value and
ROI, addressing any issues or concerns, proposing improvements or enhancements, offering
incentives or discounts, or leveraging partners or references.
Monitoring and tracking the progress and results of the risk mitigation plan, using data and tools
such as CCW-R (Cisco Commerce Software Subscriptions and Services), which is a tool that allows
customers and partners to quote, order, and manage their service contracts and software
subscriptions from one place; and Customer Success Plan, which is a document that captures the
account team’s strategy and actions to achieve customer success.
Collaborating with other account team members, such as Customer Success Managers, Account
Executives, or Sales Engineers, to align on the renewal strategy, share information and insights,
coordinate activities and touchpoints, and deliver a consistent and positive customer experience.
By managing and mitigating renewal risk, a Renewals Manager can drive value in the account by
increasing the chances of a successful renewal, retaining customers and revenue, enhancing
customer satisfaction and loyalty, and creating opportunities for upsell or cross-sell.
Which two factors drive subscription value for customers? (Choose two)
AE
Explanation:
Two factors that drive subscription value for customers are up to date security protection and
continuous access to innovation. These factors reflect the benefits that customers can gain from
subscribing to Cisco products and services, such as:
Up to date security protection: Customers can enjoy the peace of mind that their networks, devices,
and data are always protected from the latest threats and vulnerabilities. Cisco provides regular
security updates, patches, and enhancements to its products and services, as well as proactive threat
intelligence and prevention. Customers can also leverage Cisco’s security portfolio, which covers the
entire network from edge to cloud, and provides integrated solutions for identity, endpoint, cloud,
email, web, and network security.
Continuous access to innovation: Customers can access the latest features and functionalities that
Cisco delivers through its products and services, without having to purchase new hardware or
software licenses. Cisco provides frequent software updates, upgrades, and releases that introduce
new capabilities, improve performance, and optimize user experience. Customers can also take
advantage of Cisco’s innovation ecosystem, which includes partners, developers, researchers, and
customers who collaborate to create cutting-edge solutions for various industries and use cases.
Which product addresses network segment a in issues and is comprised of Viptela and Meraki
products?
B
Explanation:
SD-WAN is the product that addresses network segmentation issues and is comprised of Viptela and
Meraki products. SD-WAN stands for Software-Defined Wide Area Network, which is a technology
that simplifies the management and operation of a WAN by decoupling the networking hardware
from its control mechanism. SD-WAN enables enterprises to use multiple types of transport services,
such as MPLS, broadband, LTE, or 5G, to securely connect users to applications hosted in data centers
or the cloud. SD-WAN also provides centralized visibility and control, dynamic path selection,
application optimization, and security policies for the entire network.
Viptela and Meraki are two of Cisco’s SD-WAN solutions that cater to different customer needs and
preferences. Viptela is a cloud-first SD-WAN solution that offers advanced routing, segmentation, and
security capabilities for complex enterprise networks. Viptela can be deployed on-premises or in the
cloud, and supports multiple transport options, including cellular wireless. Meraki is a cloud-
managed SD-WAN solution that offers simplicity, reliability, and automation for lean IT
environments. Meraki can be deployed using plug-and-play devices, and provides easy configuration,
monitoring, and troubleshooting through a web-based dashboard.
Both Viptela and Meraki products help enterprises address network segmentation issues by enabling
them to create secure virtual networks that isolate traffic based on business intent and
policy.
Network segmentation improves network performance, security, and compliance by reducing
congestion, preventing unauthorized access, and enforcing granular rules.
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B
purchases a three-year WebEx contract of 100 seats at $10 per seat.
What is the annual recurring revenue (ARR) for each?
C
Explanation:
The annual recurring revenue (ARR) for each customer is $1000 and $1000. ARR is the total amount
of money the company expects to receive from its subscribers over a year. It is calculated by
summing up customers’ monthly or quarterly subscription fees and multiplying them by 12 (for an
annual period). It excludes one-time fees, transactional charges, and other non-recurring revenue
sources. In this case, both Customer A and Customer B pay $10 per seat per month for 100 seats of
WebEx. Therefore, their monthly recurring revenue (MRR) is $10 x 100 = $1000. To calculate their
ARR, we multiply their MRR by 12: $1000 x 12 = $1000.
The length of the contract does not affect the
ARR calculation, as it only considers the revenue generated within one year.
Which service offering assists the customer in preparing for emerging industry trends?
A
Which statement best describes an Accelerator?
C
Explanation:
An Accelerator is a one-on-one coaching engagement covering specific use cases that Cisco offers to
its customers and partners to help them implement new technology faster and more easily. An
Accelerator is a remote session with a fixed scope and a demonstrable benefit at completion. An
Accelerator can cover topics such as design, configuration, migration, integration, optimization, or
troubleshooting of Cisco products and solutions.
An Accelerator is different from an on-call service, a
deep dive on network issues, or a hosted webinar, which are not part of the Cisco Accelerator
program
Which success indicator for a Renewals Manager is valid?
D
Explanation:
A success indicator for a Renewals Manager that is valid is on-time renewal. On-time renewal
measures the percentage of customers who renew their contracts with Cisco before or on the
expiration date. On-time renewal reflects the Renewals Manager’s ability to retain customers and
revenue, as well as to increase customer satisfaction and loyalty. On-time renewal also reduces the
risk of losing customers to competitors or alternative solutions. On-time renewal is calculated by
dividing the number of customers who renew on time by the number of customers who are eligible
to renew in a given period.
On-time renewal is different from other metrics such as increased
deployment of licenses, stabilized customer satisfaction scores, or new product introductions, which
are not directly related to the Renewals Manager’s role or performance.
An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise
Networking and engages many Webex users. The customer has expressed the intention to grow both
groups and needs a compelling and simplified proposal.
Which Cisco offer represents the best value for the customer?
C
Explanation:
The Cisco offer that represents the best value for the customer is to ask the Cisco team to engage
into a Smart Account or Enterprise Agreement and propose a creation of a Customer Success Plan. A
Smart Account is a centralized account management platform that gives customers full visibility and
access to their Cisco software licenses, subscriptions, and services across their organization. A Smart
Account simplifies license activation, usage tracking, and renewal management, as well as enables
customers to move licenses across devices and locations as needed. An Enterprise Agreement is a
simplified buying program that covers the entire organization’s software and services needs under
one agreement, one renewal date, and one set of terms. An Enterprise Agreement offers customers
preferred pricing, financial predictability, investment protection, and flexible expansion options. A
Customer Success Plan is a document that captures the account team’s strategy and actions to
achieve customer success. It defines the customer’s desired outcomes, identifies the potential
barriers and risks, outlines the key milestones and deliverables, and assigns roles and responsibilities
to the account team members.
By engaging into a Smart Account or Enterprise Agreement and proposing a Customer Success Plan,
the customer can benefit from:
A comprehensive cloud calling plan with ease, in a single unified offer.
A world-class collaboration suite built for hybrid work that provides Webex Calling, Messaging,
Meetings, Polling, and Webinars in one unified offering.
A best-in-class collaboration suite that leverages AI-driven intelligence to create engaging and
inclusive collaboration experiences.
A lower total cost of ownership by providing multiple best-in-class products from a single vendor.
A simplified contract management by converging software licenses, support for software, and
support for hardware into one agreement, one renewal date, and one set of terms.
A trusted support from Cisco Solution Support that centralizes support across software and hardware
and any third-party provider technologies in the deployment.
A guidance at every step to accelerate technology transitions through expert resources, best
practices, and proven methodologies focused on industry-wide solutions.
A proactive and predictive insights powered by AI/ML-driven analytics and automation that help
recognize potential problems, optimize operations, and de-risk transformation.
A blueprint for account teams to achieve customer success by defining the customer’s vision, goals,
metrics, milestones, deliverables, roles, responsibilities, progress, results, feedback, and
recommendations.
What is the primary customer value of the Cisco Services Portfolio?
B
Explanation:
The primary customer value of the Cisco Services Portfolio is that it offers services packages tailored
to specific customer needs. The Cisco Services Portfolio is a comprehensive set of services that help
customers achieve their IT vision and strategy, optimize their IT operations, and accelerate their
business outcomes. The Cisco Services Portfolio includes four types of services: Support, Advisory,
Optimization, and Training. Each type of service provides different levels of value and benefits to
customers, depending on their needs and goals. Customers can choose the services that best suit
their situation, budget, and expectations, and customize them to their specific use cases and
scenarios.
The Cisco Services Portfolio enables customers to get the most out of their Cisco products
and solutions, as well as address their challenges and opportunities in a flexible and effective way.
Which discussion point helps up sell a customer?
B
Explanation:
A discussion point that helps up sell a customer is to discuss changes in the network and identify any
uncovered additions to the network. This discussion point can help us understand the customer’s
current situation, needs, and challenges, as well as uncover any gaps or opportunities for
improvement. By discussing changes in the network, we can show our interest and curiosity in the
customer’s business, as well as demonstrate our expertise and credibility in providing solutions. By
identifying any uncovered additions to the network, we can highlight the risks and costs of not
having adequate protection or support for those additions, as well as propose relevant products or
services that can address those issues. This discussion point can help us create value for the
customer, as well as differentiate our offering from competitors.
Which area of the Success Plan is the Renewal Manager responsible?
B
Explanation:
The area of the Success Plan that the Renewal Manager is responsible for is Solution Renewal. The
Success Plan is a document that captures the account team’s strategy and actions to achieve
customer success. It defines the customer’s desired outcomes, identifies the potential barriers and
risks, outlines the key milestones and deliverables, and assigns roles and responsibilities to the
account team members. The Solution Renewal area of the Success Plan covers the activities related
to renewing the customer’s contract, such as reviewing the current solution, assessing the
customer’s satisfaction and value realization, proposing any improvements or enhancements,
negotiating the terms and conditions, and executing the renewal agreement.
The Renewal Manager
is in charge of leading and managing the Solution Renewal area of the Success Plan, as well as
collaborating with other account team members, such as Customer Success Managers, Account
Executives, or Sales Engineers.
What does iARR measure?
C