Questions for the 500-444 were updated on : Dec 01 ,2025
Where are external voice DNs sourced from in a CCE Dial Plan?
B
Explanation:
External voice DNs are sourced from the Cisco Unified Communications Manager (CUCM) in a CCE
Dial Plan. The CUCM is the primary source of all external voice DNs and is used to define the dial plan
rules and to manage the routing of incoming and outgoing calls. The CUCM also stores the external
voice DNs, which can then be used in the CCE Dial Plan to route incoming and outgoing calls.
Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/dial_plan_design/10_6_1/dpdf_b_dial-plan-design-106/dpdf_b_dial-plan-design-106_chapter_01.html
What is important to remember about VMs when deploying Direct Attached Storage (DAS) only
systems?
B
Explanation:
When deploying a Direct Attached Storage (DAS) only system, it is important to remember that
failure of a physical server will not bring down all the VMs that are installed on that VMware vSphere
Host. Each VM is allocated to a specific storage, so only the VMs that are installed on the failed
physical
server
will
be
affected.
Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization_deployment/guide/vdeploy/b_vdeploy_chapter_01001.html
What are the Active and Configured agent counts for the 2K deployment model?
A
Explanation:
For the 2K deployment model, the Active and Configured agent counts are 2K/4K. This means that
there are 2,000 Active agents and 4,000 Configured agents. The Active agents are those agents who
are currently logged in and working on the system, while the Configured agents are those agents
who have been set up on the system but are currently not logged in.
Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/unified_cca/10_5_1/ccuf_b_unified-cca-105-deployment/ccuf_b_unified-cca-105-deployment_chapter_01001.html
Which keytool command lists certificates in the cacerts file?
B
Explanation:
The command keytool -list -keystore cacerts can be used to list certificates in the cacerts file. This
command will display information about the certificates in the cacerts file, including the certificate's
alias, owner, issuer, and validity period. This command can be used to verify the certificates that are
used for authentication and secure communication. Reference: https://docs.oracle.com/cd/E19509-01/820-3503/gghji/index.html
Which CLI command manages the Java Keystore Certificate in Windows CCE servers?
D
Explanation:
Keytool is the command-line tool used to manage the Java Keystore Certificate in Windows CCE
servers. This tool is used to create, import, and export certificates for use with Java applications. It
can also be used to view the certificate request, as well as to modify the certificate's friendly name
and store name. This can be useful for managing Java Keystore Certificates on Windows CCE servers.
Reference: https://docs.oracle.com/cd/E19509-01/820-3503/gghji/index.html
Which three tools are used to download logs for CCE troubleshooting? (Choose three.)
ADE
Explanation:
PROCMON, DUMPLOG, and Unified System CLI are three tools that can be used to download logs for
CCE troubleshooting. PROCMON is a Windows-based tool that allows administrators to capture log
files and view them in real time. DUMPLOG is a command-line tool that can be used to download log
files from CCE nodes. Finally, Unified System CLI is a web-based tool that can be used to access the
CCE
system
and
download
log
files.
Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/troubleshooting
What should be deployed to provide a web-based administrative interface even though Unified CCE
provides Configuration Manager as the legacy User Interface for administrators?
D
Explanation:
Single Pane of Glass (SPOG) is a web-based administrative interface that provides administrators
with an intuitive and unified view of the entire contact center environment. It is designed to provide
administrators with a single interface to manage all aspects of the contact center, including agents,
skills, queues, and reports. SPOG provides a more user-friendly interface than the legacy
Configuration Manager, making it easier for administrators to manage the contact center
environment.
Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/spog/10_5_1/cce_b_spog-admin-guide-1051.html
What is the URL for the VOS O/S admin page?
B
Explanation:
The URL for the VOS O/S admin page is https://<FQDN>:8443/osadmin. This page allows
administrators to manage the VOS operating system, including viewing logs, managing users and
groups, and managing system settings. It is also possible to access the VOS platform administration
page
from
this
page,
as
well
as
access
the
VOS
REST
API.
Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/vos/admin/admin_reference/vos_admin_reference_chapter_01001.html
What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose
two.)
AB
Explanation:
1. to provide validation of certificate requests: A CA is responsible for verifying the identity of an
entity before issuing a certificate. This includes verifying the entity's identity, such as by checking
government-issued identification or business registration documents.
2. to issue a CA-signed Identity certificates: After validating the entity's identity, the CA issues the
certificate, which is signed by the CA's private key. This certificate can be used to authenticate the
identity of the entity, establish trust and secure communication.
References:
https://tools.ietf.org/html/rfc5280
https://www.globalsign.com/en/ca-services/what-is-a-ca/
Which tool manages IIS certificates on the CCE servers?
C
Explanation:
This tool is used to create, import, and export certificates for use with IIS. It can also be used to view
the certificate request, as well as to modify the certificate's friendly name and store name. This can
be
useful
for
managing
IIS
certificates
on
the
CCE
servers.
Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/security/8_5_1/csec_b_secure-deployment-guide-85/csec_b_secure-deployment-guide-85_chapter_010.html
Where can the SAML Certificate Expiry details be checked in PCCE Web Administration Manager
(S.RO.G)?
C
Explanation:
The SAML Certificate Expiry details can be checked in the PCCE Web Administration Manager
(S.RO.G) under the Features -> Single Sign-On menu. This menu can be used to view the certificate
details, such as the issuer, validity period, and expiry date. This can be useful for ensuring that the
certificate
does
not
expire
before
its
intended
use.
Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pccx/pccx_11_0_1/pccx_b_pccx-web-admin-manager-guide-110/pccx_b_pccx-web-admin-manager-guide_chapter_011.html
What is used to build VXML applications?
C
Explanation:
Call Studio is the development platform used to build VXML applications. It is a graphical
development environment that allows developers to quickly build and deploy voice applications
using drag-and-drop components. Call Studio comes with a suite of tools and components that allow
developers to create interactive voice applications that can respond to user input and make decisions
based
on
the
input.
Reference: https://www.cisco.com/c/en/us/products/unified-communications/call-studio/index.html
What are two functions of the Cisco CiscoCertUtil tool? (Choose two.)
BD
Explanation:
The Cisco CiscoCertUtil tool is a command-line utility that can be used to generate Certificate Signing
Requests (CSRs), generate self-signed certificates in the PEM format (which is an X509 extension),
validate any certificate, and create a log file pertaining to the operations that it performs for
troubleshooting. This can be useful for troubleshooting any issues that may arise when generating or
validating
certificates.
Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr21/cme_cr21_3_2_3.html
Which two descriptions apply to UC on UCS Spec Based? (Choose two.)
AD
Explanation:
UC on UCS Spec Based is a simplified way of deploying a Unified Communications (UC) solution using
the Cisco Business Edition 7000 (BE7000) platform. It is defined as Configuration Based, meaning that
the configuration is predefined and the customer is not required to manually configure the system.
Additionally, it may be available as a packaged offer, as is the case with the BE7000 platform.
Reference: https://www.cisco.com/c/en/us/products/unified-communications/uc-on-ucs-spec-based/index.html
What is needed to execute a particular script that is configured using script explore for a specific
time?
A
Explanation:
In order to execute a particular script that is configured using script explorer for a specific time, it is
necessary to map the dialed number to a call type, and in turn, map the call type to a scheduled
script.
The dialed number is the number that a customer dials to reach the contact center. When the call is
received, the call type is determined based on the dialed number. The call type is a category that
describes the type of call, such as sales, support, or billing.
Once the call type is determined, the appropriate script can be executed. Script explorer allows you
to configure different scripts for different call types and schedule them to be executed at specific
times.
To ensure the correct script is executed at the right time, the dialed number must be mapped to the
appropriate call type, and the call type must be mapped to the scheduled script.
Cisco ICM Script Explorer (https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-command-reference-guides-list.html)
Cisco
ICM
Call
Type
(https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterpr
ise/icm_enterprise_10_5_1/configuration/guide/ICM_BK_I3C936F3_00_configuration-guide-10-5-1/ICM_BK_I3C936F3_00_configuration-guide-10-5-1_chapter_01.html)