cisco 500-443 Exam Questions

Questions for the 500-443 were updated on : Dec 01 ,2025

Page 1 out of 4. Viewing questions 1-15 out of 60

Question 1

What is the URL to access VVB Admin?

  • A. https://<wb IP or hostname>/wb
  • B. https://<wb IP or hostname>/cceadmin
  • C. https://<wb IP or hostname>/appadmin
  • D. https://<wb IP or hostname>/ccmadmin
Answer:

C

User Votes:
A
50%
B
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C
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D
50%

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Question 2

A report definition user is trying to delete an existing definition but fails. What is the cause?

  • A. Another user is editing the report at the same time.
  • B. The Report Definition has an incorrect Data Source configured.
  • C. The user does not have Read permission for this definition.
  • D. The Report Definition is being used with an existing report.
Answer:

D

User Votes:
A
50%
B
50%
C
50%
D
50%

Explanation:
D The user fails to delete an existing definition because the Report Definition is being used with an
existing report. This means that the report definition cannot be deleted unless all the reports that
use it are deleted first. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)],
page 15

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Question 3

A supervisor created a custom report, but none of his co-supervisors can access this report. What can
cause the report to appear missing?

  • A. The report does not have a default view.
  • B. The report definition is missing Execute permission.
  • C. The report is missing Read permission.
  • D. The filters of the report refer to Value Lists that have restricted permission.
Answer:

C

User Votes:
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50%
B
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C
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D
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Explanation:
C The report can appear missing because it is missing Read permission for other co-supervisors. This
means that only the supervisor who created the report can access it, unless he or she grants Read
permission to other users or user groups. Reference = [Cisco Unified Intelligence Center User Guide
Release 12.5(1)], page 14

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Question 4

What are two stock or customized views that are available for the CUIC reports? (Choose two.)

  • A. HTML View
  • B. XML View
  • C. Gantt View
  • D. Pie Chart View
  • E. Bar Chart View
Answer:

D, E

User Votes:
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B
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C
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Explanation:
D One of the stock or customized views that are available for the CUIC reports is Pie Chart View, as it
displays data in a circular graph divided into slices proportional to the values. E Another stock or
customized view that are available for the CUIC reports is Bar Chart View, as it displays data in
horizontal or vertical bars with lengths proportional to the values. Reference = [Cisco Unified
Intelligence Center User Guide Release 12.5(1)], page 13

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Question 5

What are two CUIC stock reports that are able to be downloaded from Cisco.com? (Choose two.)

  • A. CCE AF Historical
  • B. CCE License
  • C. CCE TR License
  • D. CCE AR Historical
  • E. CCE TF Historical
Answer:

A, D

User Votes:
A
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B
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C
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Explanation:
A One of the CUIC stock reports that are able to be downloaded from Cisco.com is CCE AF Historical,
as it provides historical data for agent finesse login/logout activities. D Another CUIC stock report
that is able to be downloaded from Cisco.com is CCE AR Historical, as it provides historical data for
agent reservation activities. Reference = [Cisco Unified Contact Center Enterprise Reporting User
Guide Release 12.5(1)], page 9;
Cisco.com

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Question 6

What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)

  • A. The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.
  • B. After new super users are added to the Administration console, the super user initially created during installation can be deleted.
  • C. Any user assigned to the System Application User can access the administration console.
  • D. All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.
  • E. The super users can manage the CUIC system like Cluster Configuration. Control Center, and Tools from any server nodes.
Answer:

A, D

User Votes:
A
50%
B
50%
C
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D
50%
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Explanation:
A One of the descriptions of permissions for a CUIC user or administrator is that the initial and
default super user is the System Application User who is configured during installation has
permission to do everything, including creating additional super users, as it provides full access to all
CUIC features and functions. D Another description of permissions for a CUIC user or administrator is
that all of the administrative tasks of the Cisco Unified Intelligence Center solution can be
administered from within OAMP, as it provides a web-based interface for managing system settings,
cluster configuration, control center, and tools. Reference = [Cisco Unified Intelligence Center User
Guide Release 12.5(1)], page 9; [Cisco Unified Intelligence Center Installation and Upgrade Guide
Release 12.5(1)], page 11

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Question 7

Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)

  • A. web-based reporting platform
  • B. real-time data reporting
  • C. log collection tool for PCCE
  • D. completes configuration changes on PCCE
  • E. SSH Server for SFTP
Answer:

A, B

User Votes:
A
50%
B
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C
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D
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Explanation:
A One of the roles that CUIC plays in UCCE/PCCE is a web-based reporting platform, as it provides a
browser-based interface for creating, viewing, and managing reports and dashboards. B Another role
that CUIC plays in UCCE/PCCE is real-time data reporting, as it provides live data streaming from
various data sources for monitoring and analysis. Reference = [Cisco Unified Intelligence Center User
Guide Release 12.5(1)], page 8

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Question 8

What are two descriptions for the CUIC database? (Choose two.)

  • A. A Voice Operating System (VOS) installs a MvSQL database as part of the base platform installation.
  • B. The CUIC runs its own MvSQL database storing users, roles, permissions, and report templates.
  • C. Database purge schedule can be controlled or changed through the command-line interface.
  • D. The CUIC database sets up the enterprise replication among all participating nodes.
  • E. Data in the CUIC database is replicated every 10 seconds to sync up all participating nodes' changes.
Answer:

B, C

User Votes:
A
50%
B
50%
C
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D
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Explanation:
B One of the descriptions for the CUIC database is that the CUIC runs its own MySQL database storing
users, roles, permissions, and report templates, as it provides a repository for CUIC configuration and
customization data. C Another description for the CUIC database is that database purge schedule can
be controlled or changed through the command-line interface, as it allows the administrator to set
the frequency and duration of data purging for historical and real-time tables. Reference = [Cisco
Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11; [Cisco Unified
Intelligence Center User Guide Release 12.5(1)], page 10

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Question 9

What is the purpose of the SMTP setting in the CUIC administrator web page?

  • A. configure the email server and actual schedule for the reports to be sent
  • B. configures the actual schedule for the reports to be sent
  • C. only configures the email server used to email scheduled reports
  • D. only configures the email server used to email the alert notification
Answer:

C

User Votes:
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50%
B
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C
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D
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Explanation:
The purpose of the SMTP setting in the CUIC administrator web page is to only configure the email
server used to email scheduled reports, as it specifies the host name, port number, user name,
password, and sender address of the SMTP server. Reference = [Cisco Unified Intelligence Center
User Guide Release 12.5(1)], page 10

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Question 10

What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

  • A. The "Admin* page or OAMP site is used for the daily "admin.'
  • B. The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.
  • C. The Web URLs or pages are available for access, "Admin* page, "System* page, and a Reporting page.
  • D. There is a limited view of activities based on agent size.
  • E. The default user is defined upon installation of software and can be used to login to either page initially to perform the integration.
Answer:

B, E

User Votes:
A
50%
B
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C
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E
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Explanation:
B One of the descriptions about web page accesses for a CUIC user or administrator is that the day-
to-day admin tasks regarding users, security, and reports will be done on the reporting page, as it
provides a user interface for managing report definitions, dashboards, value lists, collections, and
permissions. C Another description about web page accesses for a CUIC user or administrator is that
the Web URLs or pages are available for access are “Admin” page, “System” page, and a Reporting
page, as they provide different functions and features for CUIC administration and operation.
Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 8; [Cisco Unified
Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11

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Question 11

How many roles are available to be assigned to a CUIC user?

  • A. 5
  • B. 6
  • C. 7
  • D. 8
Answer:

C

User Votes:
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B
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Explanation:
The number of roles that are available to be assigned to a CUIC user is seven. They are:
Administrator, Report Designer, Report Definition Designer, Value List Collection Designer, Dashboard
Designer, User Group Manager, and User. Reference = [Cisco Unified Intelligence Center User Guide
Release 12.5(1)], page 9

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Question 12

Which two data sources are created in CUIC by default once the installation is completed? (Choose
two.)

  • A. CUIC Data Source
  • B. Live Data Streaming Data Source
  • C. Real-Time Streaming Source
  • D. HDS Data Source
  • E. CVP Reporting Data Source
Answer:

A, B

User Votes:
A
50%
B
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C
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D
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Explanation:
A One of the data sources that are created in CUIC by default once the installation is completed is
CUIC Data Source, as it connects to the CUIC database that stores report definitions and user
information. B Another data source that is created in CUIC by default once the installation is
completed is Live Data Streaming Data Source, as it connects to the Live Data service that provides
real-time data for reports and dashboards. Reference = [Cisco Unified Intelligence Center Installation
and Upgrade Guide Release 12.5(1)], page 11; [Cisco Unified Intelligence Center User Guide Release
12.5(1)], page 8

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Question 13

Which ICM component delivers Route request to ICM Central Controller?

  • A. WB
  • B. AW/HDS/DDS
  • C. CU1C
  • D. IVRA/RU PG
Answer:

D

User Votes:
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Question 14

On which server is the Bulk Import Tool run?

  • A. Primary Administration
  • B. Administrator Client
  • C. HDS-DDS
  • D. Primary Administration and Data Server
Answer:

A

User Votes:
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Explanation:
A The server on which the Bulk Import Tool is run is Primary Administration, as it hosts the web
service that provides access to the tool. Reference = [Cisco Packaged Contact Center Enterprise
Administration and Configuration Guide, Release 12.5(1)], page 109

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Question 15

What are two operations supported by the Agent Bulk Import Tool? (Choose two.)

  • A. Update
  • B. Create
  • C. Add
  • D. Subtract
  • E. Replace
Answer:

A, B

User Votes:
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Explanation:
A One of the operations supported by the Agent Bulk Import Tool is Update, as it allows the
administrator to modify existing agent records in bulk. B Another operation supported by the Agent
Bulk Import Tool is Create, as it allows the administrator to add new agent records in bulk. Reference
= [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release
12.5(1)], page 111

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