Questions for the 500-052 were updated on : Dec 01 ,2025
Page 1 out of 4. Viewing questions 1-15 out of 50
Question 1
In Cisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?
A. The variable can be used to pass data to and from VoiceXML applications.
B. The value for that variable is defined by the calling application.
C. The value for that variable can be supplied through the Application Management menu in Cisco Unified CCX Administration
D. The variable can be used to pass data to and from subflows.
E. The variable can be used in conditional steps.
Answer:
B
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Question 2
Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?
A. Cisco Unified Communications Manager server
B. DNS server
C. NTP server
D. SMTP server
Answer:
D
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Question 3
Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?
A. The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.
B. The layout is associated to the team under Team Resources.
C. The layout is associated to the CSQ definition.
D. The layout is associated to the desktop layout under Team Resources.
Answer:
A
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Question 4
Which tool enables partners to perform the following actions? a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, and so on) of a target Cisco Unified Contact Center Express configuration b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment- to-quality bid assurance process)
A. Cisco Solution Expert Tool
B. Cisco Unified CCX Sizing Tool
C. Cisco Unified Communications Sizing Tool
D. Cisco Unified t Expert Advisor Tool
Answer:
C
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Question 5
In Cisco Unified Contact Center Express Serviceability, what is the status of the database subsystem on the Control Center page, if the database subsystem in not configured?
A. shut down
B. out of service
C. partial service
D. not configured
Answer:
D
User Votes:
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Question 6
Which statement is true about Cisco Context Service?
A. A POD can map to multiple fieldsets.
B. A POD can map to a fieldset.
C. The runtime connector is responsible for account and password management
D. Every customer is mapped to a maximum of one POD.
Answer:
B
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Question 7
Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)
A. Cache Document
B. Trigger Application
C. On Exception Goto
D. Call Subflow
E. Connect
Answer:
BD
User Votes:
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Question 8
In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?
A. wherever the Cisco Unified CCX server is deployed
B. the Internet
C. a corporate network
D. a demilitarized zone
Answer:
D
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Question 9
A preview outbound dialer uses which source and destination resources?
A. the personal line of the agent to the customer
B. the ACD line of the agent to the customer
C. a CTI port the agent this is redirected to the customer
D. a CTI port the customer
Answer:
B
User Votes:
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Question 10
Which phones must be associated to the RmCm application user account?
A. all phones
B. none, because that user account is not used for phone association
C. only agent phones that are used with the Cisco Finesse agent desktop
D. only Cisco Finesse IPPA phones
Answer:
C
User Votes:
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Question 11
What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?
A. 2 ms
B. 50ms
C. 10 ms
D. 80 ms
Answer:
D
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Question 12
Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)
A. Write Document
B. Place Call
C. Send HTTP Response
D. Cache Document
E. Create URL Document
Answer:
CD
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Question 13
What is the purpose of relative filters?
A. to report on previous port usage
B. to generate historical and real-time reports for the previous week
C. to filter spam emails from reaching the email queues
D. to generate historical time reports for the previous week
Answer:
B
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Question 14
Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?
A. The My Statistics tab hosts the gadget.
B. The Home tab hosts the gadget.
C. The Manage Customer tab hosts the gadget.
D. The gadget to initiate or accept a call is common and is not tied to a specific tab.
Answer:
C
User Votes:
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Question 15
In the Expression Editor panel of Cisco Unified Contact Center Express Script Editor, what are three reasons to use the Java tab ? (Choose three.)
A. to invoke a specified method of a custom Java class
B. to reference a variable of a custom Java Object
C. to pass variables between two different workflows
D. to create an object for the purpose of executing methods on a remote computer
E. to get a reference to the Contact and Session states
F. to allow for arguments to be passed to a specified method