avaya 78950X Exam Questions
Questions for the 78950X were updated on : Dec 01 ,2025
Page 1 out of 5. Viewing questions 1-15 out of 65
Question 1
Which statement is true about the Avaya GREP tool?
- A. It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).
- B. It should only be used on an active system to capture real-time events.
- C. It is only used to report on SIP related messages during low traffic periods.
- D. It is only used during the installation phase and should not be used on an active server.
Answer:
B
Question 2
Which statement about the Avaya SIP Sleuth is true?
- A. It is a pre-installed application found under Contact Center Common Utilities.
- B. It is a separate downloadable application that runs on a local workstation PC.
- C. It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).
- D. It must be downloaded and run from the AMS element manager.
Answer:
D
Question 3
Which two licenses will an agent need when servicing the Customer_Service voice skillset, the
EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)
- A. One multiplicity license
- B. One mobile agent license
- C. One voice license
- D. One multimedia license
Answer:
AC
Question 4
Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS)
system.
What is causing this problem?
- A. No agents are logged into any ACCS skillsets.
- B. The control directory number is not acquired.
- C. The master script is not activated.
- D. The IP Office Short Code is not configured under the IP Office Server node.
Answer:
A
Question 5
Refer to the exhibit.
How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?
- A. 0
- B. 100
- C. 250
- D. 500
Answer:
B
Question 6
From the Avaya Contact Center Select (ACCS) Dashboard, which selection is made to view the status
of the IP Office connection?
- A. Contact Center Server Configuration, SIP, Network Settings
- B. System Control and Monitor Utility
- C. Contact Center Multimedia
- D. SIP Gateway Monitor SGM client
Answer:
A
Question 7
Which two statements about Campus Business Continuity are true? (Choose two.)
- A. The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.
- B. The active and standby servers must be in the same location and network subnet using static IP addresses.
- C. To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.
- D. The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.
Answer:
D
Question 8
What are the high level configuration requirements for Avaya Aura® Media Server (AAMS) HA?
- A. The Replication account setup must be different between Primary and Backup AAMS.
- B. The UUID from Backup AAMS should be selected for use on Primary AAMS.
- C. The UUID from Primary AAMS should be selected for use on Backup AAMS.
- D. Enable High Availability should only be selected on the Primary AAMS.
Answer:
C
Question 9
Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business
Continuity? (Choose three.)
- A. ACCS and IP Office resides on a single VMware host server
- B. Avaya Contact Center Select hardware appliance
- C. IP Office 500V2 voice platform
- D. Avaya Contact Center Select software appliance
- E. Avaya Contact Center Select DVD
Answer:
ACD
Question 10
Refer to the exhibit.
The SIP Gateway Manager Management Client is showing CTT Proxy is DISCONNECTED.
From the information in the exhibit, what is the root cause of this problem?
- A. The TAPI/DevLink3 is not checked in Security Settings.
- B. The service password in IP Office does not match in ACCS.
- C. The system password does not match between IP Office and WebLM.
- D. The SIP Ext allocated for Avaya Contact Center Select (ACCS) has the Login code incorrectly set.
Answer:
A
Question 11
Which two parameters does the Avaya Aura® Media Server (AAMS) default locale setting control?
(Choose two.)
- A. The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts
- B. The language for the User Interface
- C. The locale used for default prompts and announcements
- D. The keyboard requirements
Answer:
BC
Question 12
Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a
installations?
- A. IP Office
- B. Licensing
- C. Multimedia
- D. Security Settings
Answer:
A
Question 13
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, which steps will allow
an individual service to be stopped and started?
- A. Enter the advanced password, right click on the service and select restart.
- B. Right click on the service and select reboot.
- C. Right click on the service and select restart.
- D. Enter the advanced password, right click on the service and select end process.
Answer:
A
Question 14
To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two
accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)
- A. SIP user account
- B. IP Office user account
- C. Active Directory Domain account
- D. Windows user account
Answer:
CD
Question 15
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to
a service may indicate which two conditions? (Choose two.)
- A. The service was disabled because it is not being used.
- B. The service is not licensed.
- C. The patches for that service are out of date.
- D. The service is in the process of shutting down.
Answer:
BC