avaya 78201X Exam Questions
Questions for the 78201X were updated on : Dec 01 ,2025
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Question 1
By which method are alarm notifications sent to an Avaya IP Office™ support engineer?
- A. SMTP
- B. SSA
- C. TFTP
- D. System Monitor
Answer:
A
Explanation:
Alarm notifications are sent to an Avaya IP Office™ support engineer via SMTP (Simple Mail Transfer
Protocol). This method allows the system to send alerts and notifications about system issues or
alarms via email to designated recipients, such as support engineers or administrators.
Question 2
A customer tells you that the Avaya IP Office™ VoIP system has too much lag time between the
speaker and the listener.
Which two statements describe what you would do to determine the cause of the delay? (Choose
two.)
- A. Examine the IP Telephone VoIP settings
- B. Use debug view.
- C. Enable RTCP monitoring.
- D. Check the PSTN Connection.
- E. Use SSA.
Answer:
A, C
Explanation:
Examine the IP Telephone VoIP settings: Review the configuration of the IP Telephones to ensure
there are no issues with codecs or other VoIP settings that could cause delays in call quality.
Enable RTCP monitoring: RTCP (Real-time Transport Control Protocol) can be used to monitor call
quality metrics such as jitter, packet loss, and delay. Enabling this monitoring can help pinpoint the
source of the lag.
Question 3
If ISDN/PRI calls are getting dropped, which tool would be used to troubleshoot the issue?
- A. Debug Manager on DTE port
- B. Debug View with default filters
- C. System Monitor with ISDN L3 filter options enabled
- D. SSA Snapshot
Answer:
C
Explanation:
To troubleshoot ISDN/PRI calls that are getting dropped, the appropriate tool is System Monitor with
ISDN L3 filter options enabled. This tool allows you to monitor the ISDN signaling and get detailed
insights into the Layer 3 (L3) messages, which are crucial for diagnosing issues with ISDN/PRI calls.
Question 4
Refer to the Exhibit.
Before simulating an error condition in relation to voicemail logs, a Business Partner has set the
Voicemail Settings to a debug level of Verbose.
When setting the level to Verbose, what is the equivalent level number shown in the audit logs?
- A. 9
- B. 7
- C. 5
- D. 3
Answer:
A
Explanation:
When the Voicemail Settings are set to a Verbose debug level, the equivalent level number shown in
the audit logs is 9. This setting allows for the most detailed level of logging, capturing extensive
information about voicemail activity.
Question 5
When backing up the Avaya IP Office™ solution with the Web Manager, and the Voicemail Pro Full
Backup set is selected, which statement is true about the Voicemail Pro set that is chosen?
- A. The backup for Voicemail Pro set, can only be selected as Full Backup.
- B. The backup process for Voicemail sets backup the configuration, voicemail messages, and call flow custom entry prompts.
- C. Only the Call Flow custom entry prompts are not backed up.
- D. Both voicemail messages and custom entry prompts are not backed up.
Answer:
B
Explanation:
When performing a Voicemail Pro Full Backup using Web Manager, the backup includes the
configuration, voicemail messages, and call flow custom entry prompts. This ensures that all
important aspects of the Voicemail Pro setup, including recorded messages and personalized
prompts, are backed up.
Question 6
On an Avaya IP Office™ 500V2 system, which application can be used to display the size of the
configuration that is currently loaded into the Control Unit?
- A. Web Manager Application
- B. System Monitor Application
- C. System Status Application
- D. WebLM Application
Answer:
C
Explanation:
The System Status Application can be used to display the size of the configuration that is currently
loaded into the Control Unit of the Avaya IP Office™ 500V2 system. It provides detailed information
about the system's resources, including the configuration size, system alarms, and usage statistics.
Question 7
When reviewing the Alarms section of the System Status application, you notice alarms with
different colors.
What does the red color indicate?
- A. The alarm has a warning severity level.
- B. The alarm has a critical severity level.
- C. The alarm is active.
- D. The alarm is no longer active.
Answer:
B
Explanation:
In the System Status application, alarms displayed in red indicate that the alarm has a critical severity
level. Critical alarms typically indicate severe system issues that need immediate attention to avoid
potential system failure or service disruption.
Question 8
To display Avaya IP Office™ resources including CPU utilization, Channel utilization, and license
status, which application is used?
- A. WebLM Application
- B. Web Manager Application
- C. System Monitor Application
- D. System Status Application
Answer:
D
Explanation:
The System Status Application is used to display Avaya IP Office™ resources, including CPU utilization,
channel utilization, and license status. This application allows administrators to monitor the system’s
health and resource usage, ensuring the system is operating optimally.
Question 9
Which Avaya IP Office™ application will allow a system administrator to see historical events and
alarms on a trunk in the Avaya IP Office™?
- A. System Status Application
- B. System Monitor
- C. Manager Application
- D. Voicemail Pro Client
Answer:
A
Explanation:
The System Status Application allows a system administrator to view historical events and alarms
related to trunks and other system components in the Avaya IP Office™. It provides real-time and
historical data for monitoring the system’s performance, including alarms and event logs.
Question 10
When you connect to the Avaya IP Office™ using System Monitor, the time, date, and IP address of
the system you are connected to is displayed.
Which additional key piece of information is displayed?
- A. the date of the last system upgrade
- B. the last time any changes were made to the system
- C. the time the system has been up since the last reboot
- D. the name of the last user to connect to the system using System Monitor
Answer:
C
Explanation:
When you connect to the Avaya IP Office™ using System Monitor, it displays several key pieces of
information, including the time, date, and IP address of the system. Additionally, it shows the time
the system has been up since the last reboot, providing insight into the system's uptime.
Question 11
Refer to the Exhibit.
A customer is setting up an Alarm notification via email.
To get a description of the details of the Minimum Severity Level, if an Event Entity of “Service” is
checked, which resource is used?
- A. the IP_Office_Alarms file in the Manager application installation directory
- B. the IP_Office_Alarms file in the Admin CD in the folder \snmp_mibs\IPOffice\
- C. the Help button in Manager
- D. the IP_Office_Alarms file in the Admin Lite in the folder \snmp_mibs\IPOffice\
Answer:
B
Explanation:
The IP_Office_Alarms file located in the Admin CD under the *\snmp_mibs\IPOffice* directory
contains details about alarms and their severity levels. When an Event Entity such as "Service" is
selected, this resource is used to describe the details of the alarm severity levels and other alarm-
related information.
Question 12
When saving a configuration after making changes using the Manager Application, you get a warning
that your configuration has errors.
Which step is needed to see the errors that are causing this warning message?
- A. In the Manager application, click on Solution to view the System Summary page and look for errors with a red circle with X icon in the list.
- B. In the Manager application, ensure that you have the Error List pane enabled and look for lines with a yellow triangle with exclamation icon in the list.
- C. In the Manager application, ensure that you have the Error List pane enabled and look for lines with a red circle with X icon in the list.
- D. Use the System Monitor application to view the configuration errors.
Answer:
C
Explanation:
When you receive a warning about errors after making changes in the Manager Application, you can
view the specific errors by enabling the Error List pane in the application. Errors are marked with a
red circle with an X icon, indicating issues that need to be addressed before the configuration can be
saved successfully.
Question 13
When you erase security settings and set them back to default, which three passwords will you be
prompted to change?
- A. Administrator Password
- B. Security Password
- C. User Password
- D. System Password
- E. Voicemail Pro Password
Answer:
A, B, D
Explanation:
Administrator Password: This is the password used to access the administrative functions of the
system.
Security Password: This password is used for security-related settings within the system.
System Password: This password is required to access and manage the system's configuration.
Question 14
What can be used to access the Avaya IP Office™ security settings?
- A. Manager Application
- B. System Status Application
- C. User Portal
- D. Monitor Application
Answer:
A
Explanation:
The Manager Application is used to access and configure the security settings in Avaya IP Office™.
This application allows administrators to set security policies, manage user access rights, and
configure other system-wide settings related to security.
Question 15
After the first start-up of an IP Office™ system, some default security Rights Groups are available.
Which Rights Group allows access to the diagnostic application that provides real time status, historic
utilization, alarm information, and more?
- A. TCPA Group
- B. Manager Group
- C. Operator Group
- D. System Status Group
Answer:
D
Explanation:
The System Status Group provides access to the diagnostic application that offers real-time status,
historic utilization, alarm information, and more. This Rights Group is specifically designed to allow
users to monitor the system's performance and troubleshoot potential issues.