avaya 7392X Exam Questions
Questions for the 7392X were updated on : Dec 01 ,2025
Page 1 out of 5. Viewing questions 1-15 out of 63
Question 1
Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)
- A. VDNs ensure that agents can originate and terminate calls.
- B. VDNs interpret the skills an agent has.
- C. VDNs route calls by pointing to a vector.
- D. VDNs define the call flow through the call center.
- E. VDNs pass parameters to the vector for processing.
Answer:
CE
Question 2
To ensure that announcements always start at the beginning when played as part of a vector, which
action must be taken?
- A. Use Analog announcements only
- B. Set the queue field to Yes
- C. Use external announcements
- D. Create forced announcements
Answer:
B
Question 3
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls
answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?
- A. Least Occupied Agent (LOA)
- B. Call Work Codes (CWC)
- C. Feature Access Codes (FAC)
- D. Redistribution on No Answer (RONA)
Answer:
B
Explanation:
Reference:
Avaya Aura™ Call Center Feature Reference 6.0 page 51
Question 4
With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?
- A. When the station has Auto Answer enabled
- B. When the telephone extension is configured on the station form
- C. When the agent's login ID Is administered in the switch
- D. When the agent logs in at that extension
Answer:
D
Question 5
In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by
the agent that has been available the longest. Skill level is not be taken into account when
routing the queued calls to an agent.
To meet this requirement, to which type of call distribution method should the hunt group> be
configured?
- A. Direct Department Calling (DDC)
- B. Uniform Call Distribution Most Idle Agent (UCD-MIA)
- C. Uniform Call Distribution-Least Occupied Agent (UCD-LOA)
- D. Dynamic Agent Selection (DAS)
- E. Expert Agent Distribution-Most Idle Agent (EAD-MIA)
Answer:
B
Explanation:
Reference:
Administering Avaya Aura™ Call Center Features 6.0 page 224
Question 6
Customers need to use the extension 5004 for announcements In a vector but the vector will not
save. To ensure that the resources are configured, what should be done first?
- A. Configure an announcement using the extension 5003.
- B. Configure a dial plan with a 4-digit extension that begins with 5.
- C. Configure a dial plan with a 4-d|git feature access code.
- D. Record an announcement.
Answer:
D
Question 7
Direct Agent calls are not getting counted correctly In the Call Management System (CMS). What
must be administered so that Direct Agent calls are measured properly?
- A. Class of Restriction (COR)
- B. Class of Service (COS)
- C. skill-level
- D. ead-mla
Answer:
A
Question 8
A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after
they complete a sales call.
To allow this agent to wrap up a call, which parameter should be adjusted?
- A. Assigned Skill on the Hunt Group form
- B. Call Handling Preference on the Hunt Group form
- C. Timed ACW field on the VDN or Hunt Group form
- D. Direct Agent Call First on the Agent Handling form
Answer:
B
Question 9
What is an abbreviated dialing list that is defined for the entire organization?
- A. Entire
- B. Personal
- C. System
- D. Group
Answer:
B
Question 10
Which statement describes the purpose and function of a hunt group?
- A. It Is a group of agents that all have- the ability to answer specific calls.
- B. It Is a group of VDNs that receive calls and pass to a vector.
- C. It is a group of extensions that receive calls to a specific telephone number.
- D. It Is a group of skills that an agent has to manage specific calls.
Answer:
A
Question 11
What are the four mandatory and optional parameters in a Vector Directory Number (VDN)
configuration? (Choose four.)
- A. Vector
- B. Measured Format
- C. Agent Login
- D. Skill Preferences
- E. Extension
- F. Hunt Group
Answer:
ABDE
Question 12
Which option describes a feature access code?
- A. any group of 1 to 4 digits which can include asterisk (') and pound (#) signs at the beginning
- B. any group of 1 to 6 digits
- C. any group of 1 to 4 digits where an "(asterisk) can appear anywhere
- D. any group of digits and asterisks (*) or pound signs (#)
Answer:
B
Question 13
Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS
environment? (Choose two.)
- A. The agents are on calls from another split.
- B. The agents are on outgoing calls.
- C. The agents are dialing a number to place a call or activate a feature.
- D. An ACD call is ringing at their telephone.
- E. The agents have pressed thou aux work button.
Answer:
CD
Question 14
If an agent has the skills to handle one call:
Under the skill level handling preference, which o( the calls will the agent handle first?
- A. Call 1
- B. Call 2
- C. Call 3
- D. Call 4
Answer:
A
Question 15
Which three- Vector Directory Number (VON) parameters are associated with the active VDN?
(Choose three.)
- A. VDN Skill
- B. Class of Services (COS) .
- C. Tenant Number (TN)
- D. Best Services Routing (BSR) Application
- E. Measured
Answer:
A, C, D