avaya 72400X Exam Questions

Questions for the 72400X were updated on : Dec 01 ,2025

Page 1 out of 4. Viewing questions 1-15 out of 60

Question 1

Among other video-related settings on Communication Manager, which parameter on a user's
station form/ endpoint profile should be set to “Y” (YES) to allow video on calls between Avaya IX™
Workplace Clients?

  • A. Direct Multimedia
  • B. Enable Video
  • C. H.264
  • D. IP Video
Answer:

D

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Reference: https://downloads.avaya.com/css/P8/documents/100133665

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Question 2

Which CLI command is used to launch the configuration script in AAWG Servers?

  • A. configure app
  • B. app configure
  • C. application config
  • D. app config
Answer:

B

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Reference: https://downloads.avaya.com/css/P8/documents/101045462 (327)

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Question 3

An Avaya support engineer has advised the customer to use the Diagnostic feature of the Avaya IX™
Workplace Client for Windows to collect the client log files and attach them to an email message to
Avaya Support.
Where in the Avaya IX™ Workplace Client for Windows can the customer generate an email message
with an attached zip archive of the Client logs?

  • A. Select Settings > Trouble Ticket and then click on Report a Problem.
  • B. Select Settings > Logs and then click on Report a Problem.
  • C. Select Settings > Support and then click on Report a Problem.
  • D. Select Settings > Log Pack and then click on Report a Problem.
Answer:

B

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Question 4

A support technician wants to check if a specific Avaya IX™ Workplace user is receiving the correct
configuration parameters from Avaya Aura® Device Services (AADS).
Which URL is used to verify this information?

  • A. https:///acs/resources/configurations
  • B. https:///aem/resources
  • C. http:///acs/resources/configurations
  • D. http:///aem/resources
Answer:

A

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Reference: https://downloads.avaya.com/css/P8/documents/101064669

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Question 5

How does setting the “IP Video” parameter to "N" (NO) on the signaling group between
Communication Manager and Session Manager affect Avaya IX™ Workplace Clients
(Windows/Mac/iOS/Android)?

  • A. The Clients can’t use video during any type of calls.
  • B. The Clients can use video when calling each other, but can't use video when calling CM (H.323) users.
  • C. The Clients can use video during P2P calls, but can’t use video during multipoint calls (calls to an Avaya Equinox® Virtual Meeting Room).
  • D. The Clients can use video during multipoint calls (calls to an Avaya Equinox® Virtual Meeting Room), but can't use video during P2P calls.
Answer:

B

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Question 6

A customer has hired a new system technician to support their Avaya IX™ Workplace solution. While
troubleshooting an issue with Avaya IX™ Workplace AAMS, the system technician has locked the
Avaya IX™ Workplace AAMS Server as part of the procedure, however accidentally forgot to unlock it
later.
How will Clients be affected by a locked AAMS?

  • A. Avaya IX™ Workplace clients will display the error “AAMS resource is locked”.
  • B. Users will be able to register on their Avaya IX™ Workplace Clients (Windows/Mac/iOS/Android), but not on Avaya IX™ Workplace for Web Clients.
  • C. Users will not be able to register on their Avaya IX™ Workplace Clients (Windows/Mac/iOS/Android) and Avaya IX™ Workplace for Web Clients
  • D. Calls to/from Avaya IX™ Workplace for Web Clients will fail.
Answer:

C

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Question 7

If enabled on AAWG and assuming AAWG R3.3 default web access port setting, what is the URL
format to access AAWG built-in Developer’s Test Application?

  • A. http://<AAWG FQDN or IP address>:8433/devclient/testApp/index.html
  • B. https://<AAWG FQDN or IP address>:8444/devclient/Testapp/index.html
  • C. https://<AAWG FQDN or IP address>:443/devclient/testapp/index.html
  • D. http://<AAWG FQDN or IP address>:8443/devclient/Testapp/index.html
Answer:

D

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Reference: https://downloads.avaya.com/css/P8/documents/101051566

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Question 8

A user is trying to register their Avaya IX™ Workplace for Web Client from the Public Network, but it
displays the message:
"Connecting" indefinitely
Using traceSBC reveals no messages at all.
What is the reason for the clients failure to register?

  • A. There is a problem with the user's Client certificate.
  • B. The STUN/TURN configuration is incorrect on the ASBCE.
  • C. The STUN/TURN configuration is incorrect on the Media Server.
  • D. There is an issue with the ASBCE B1 interface.
Answer:

D

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Question 9

Users are unable to access Avaya Equinox® Conferencing for Web from the public network. One user
said that when trying to access the Unified Portal, they received the following error message:
HTTP Request Sent to HTTPS Port. What is causing this problem?

  • A. In ASBCE “Rewrite URL”, in the Reverse Proxy, is disabled.
  • B. In ASBCE the “Rewrite URL” information, in the Reverse Proxy, is mis-configured for HTTP.
  • C. Avaya Aura® Web Gateway (AAWG) has been configured to block HTTPS.
  • D. Avaya Aura® Web Gateway (AAWG) has been configured to block HTTP.
Answer:

B

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Question 10

While using the built-in AAWG Developer's Test Application tool to make a test call to user 1001,
which two commands should be entered? (Choose two.)

  • A. dc
  • B. dial 1001
  • C. cc
  • D. call 1001
  • E. ac
Answer:

BC

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Question 11

The Instant Messaging and Multimedia Messaging capabilities of a User can be checked using which
technique?

  • A. From the Multimedia Messaging GUI on the Messaging Profile page
  • B. From the Multimedia Messaging GUI on the User Management page
  • C. Addressing a web browser to https:///acs/resources/configurations
  • D. Addressing a web browser to https:///aem/resources
Answer:

B

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Question 12

When an Avaya IX™ Workplace Client user tries to send an Instant Message, a Send Failed error
message is displayed.
Where and how could this error be corrected?

  • A. In AADS web GUI, verify and correct the value for SET ESMSRVR parameter.
  • B. From the Multimedia Messaging CLI, verify and correct the local host FQDN in etc/hosts.
  • C. In SMGR web GUI, verify and correct the value for IM Gateway in the User’s Profile.
  • D. From the Breeze® CLI, run the configuration script and verify/correct the Front-End FQDN.
Answer:

A

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Question 13

A customer is unable to register on an Avaya IX™ Workplace Client (Windows). The following
message is displayed:
CHECK YOUR WEB ADDRESS AND TRY AGAIN.
While troubleshooting a support technician checked the AADS.log and find the following
information:
class com.avaya.asm.core.exceptions.DMException: executeSessionMethod: cannot talk to
Cassandra: command=StatementCommand
[com.avaya.ustore.cas.SMSessionDAOAdapter$1@7b99f956] nestedException: class
com.avaya.asm.core.exceptions.DMException: checkCluster: cannot talk to Cassandra
nestedException: com.avaya.asm.core.exceptions.ConnectionPoolInitializerException:connections
are down
What is causing this failure?

  • A. AADS is unable to communicate with Session Manager’s Cassandra Database.
  • B. AADS Cassandra database is down.
  • C. Data replication failure between Session Manager and AADS.
  • D. AADS is unable to communicate with System Manager’s Cassandra Database.
Answer:

B

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Question 14

A support technician wants to debug an Avaya IX™ Workplace for Web Client using the Google
Chrome browser Developer Tools Console.
While using Google Chrome browser, how can the Developer Tools Console be invoked?

  • A. Press F9
  • B. Press F10
  • C. Press F11
  • D. Press F12
Answer:

D

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Reference: https://docs.coveo.com/en/2146/

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Question 15

Avaya IX™ Workplace users are unable to connect to an Avaya Equinox® Conferencing Virtual
Meeting Room. Running traceSM displays the following error:
403 Forbidden Reason: "NoDefaultMCUService"
Based on the error message in the trace, what is the cause of the problem?

  • A. There is no default Meeting Type assigned or there is no Meeting Type assigned for the Virtual Room.
  • B. No Equinox® Media Server is set as a default Multipoint Control Unit (MCU).
  • C. No Equinox® Media Server is available.
  • D. There is no Virtual Room assigned.
Answer:

A

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