Questions for the 6211 were updated on : Nov 30 ,2024
Where are all agents used in the Avaya Aura® Contact Center POM integration administered?
C
Reference:
https://downloads.avaya.com/css/P8/documents/101058499
Where is the administration of outbound campaigns and management of dialing lists performed?
B
Reference:
https://downloads.avaya.com/css/P8/documents/100172957
Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending
Service?
D
Reference:
https://downloads.avaya.com/css/P8/documents/101017355
(27)
Which Avaya Aura Contact Center component expands the contact center to manage internet-based
contacts such as email and Web communications?
C
Reference:
https://downloads.avaya.com/css/P8/documents/101059089
(36)
What is defined for Agent Blending skillsets to decide when agents transition from Outbound to
Inbound and when agents are returned to Outbound activities?
B
Reference:
https://downloads.avaya.com/css/P8/documents/101017355
(35)
You have installed the Avaya Aura Contact Center software and you are now preparing to test the
software connections. What are two functions of the Reference Client? (Choose two.)
B, D
Reference:
https://downloads.avaya.com/css/P8/documents/100093298
The Data Import and Export tool is used to import bulk resources from the Windows network into
the CCT database. Which file types are used to export resource configuration data from the Windows
network for data analysis?
A
Reference:
https://downloads.avaya.com/css/P8/documents/101017434
(200)
Which Avaya Aura Contact Center component is the application agents used to handle voice and
non-voice contacts?
C
Reference:
https://downloads.avaya.com/css/P8/documents/101059089
(69)
Which Communication Control Toolkit server software component is used to import bulk resources
from the Windows server into the CCT database?
A
Reference:
https://downloads.avaya.com/css/P8/documents/101017434
A customer wants to implement a Voice and Multimedia Contact Center. In addition to the Avaya
Aura Contact Center (AACC) server, which two functional server types can be integrated into the
Voice and Multimedia Contact Center architecture? (Choose two.)
B, D
Reference:
https://downloads.avaya.com/css/P8/documents/100167782
Which Avaya Aura Contact Center component is a core component that connects to a PBX to collect
incoming voice contacts, provide intelligent queuing, and collect historical data?
D
Reference:
https://downloads.avaya.com/css/P8/documents/100167782
(111)
You have installed an Avaya Aura Contact Center (AACC) system with Communication Control
Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing
the non-voice contacts to Avaya Aura Agent Desktop?
A
Reference:
https://downloads.avaya.com/css/P8/documents/101061121
Which component manages the states of contacts, agents, terminals, and addresses used for
assigning contacts?
B
Reference:
https://downloads.avaya.com/css/P8/documents/100093163
Which Avaya Aura Contact Center component is required for Contact Center Multimedia
deployment?
D
Reference:
https://downloads.avaya.com/css/P8/documents/101059089
(98)
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server,
processed using email rules, and are stored in a multimedia database. Which component, installed
on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access
configured mailboxes?
B
Reference:
https://usermanual.wiki/m/3e5ed12a78c1c7c0b528fdb732db7da5799ced833b0ce8ac7cea6a636a0a
d81f.pdf
(90)