asq CMQ-OE Exam Questions
Questions for the CMQ-OE were updated on : Nov 21 ,2025
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Question 1
Which of The following graphs indicates a positive correlation between two sets of data?
A)
B)
C)
D)
- A. Option A
- B. Option B
- C. Option C
- D. Option D
Answer:
B
Question 2
Which of the following statements is true about using the plan-do-check-act (PDCA) methodology to
make an improvement?
- A. It is the best way to pursue any kind of improvement.
- B. The "doing” step is more important than the "checking" process in the sequence.
- C. The "checking" process usually produces corrective actions.
- D. The process must continue until the desired results are achieved.
Answer:
D
Question 3
Which of the following actions indicates that senior management actively supports the company's
quality initiatives?
- A. Displaying banners that proclaim the company’s quality values and mission statement
- B. Assigning project leaders to manage the initiatives
- C. Monitoring performance of the initiatives against strategic deployment goals
- D. Reporting results of the initiatives in the company’s newsletter
Answer:
C
Question 4
One of Deming’s 14 points indicates that goals?
- A. are necessary for any improvement effort
- B. should be eliminated if they are not achieved within the originally projected time frame
- C. must be established by those responsible for meeting them
- D. become a negative influence unless methods to achieve them are provided
Answer:
D
Question 5
Which of the following is a benefit of using quality function deployment (QFD)?
- A. It reduces overall process time.
- B. It provides data for the design of future products.
- C. It provides a key element of the house of quality.
- D. It is a means of deploying a quality plan.
Answer:
C
Question 6
The Vice President (VP) for quality has attended a series of employee and management focus groups
and has discovered that not all team members believe they are being supported by their respective
managers. Further analysis shows that some managers have not yet attended training on the basic
principles of quality. Which of the following would be the most effective way for the VP to reinforce
the management training on the basic quality principles?
- A. Regularly publish the names of all managers who have completed the training in the company’s quality newsletter
- B. Work with line management to get managers involved with teams immediately after training
- C. Develop a presentation on the basic quality principles for managers to deliver to their departments
- D. Identify several of the trained managers for individual awards
Answer:
B
Question 7
Which of the following tools should HR use to monitor the number of hours lost due to worker
absenteeism?
- A. Flowchart
- B. Pareto chart
- C. Activity network diagram
- D. Time plot
Answer:
B
Question 8
During what stage of team development do team members express suspicion and anxiety about their
mission and purpose?
- A. Forming
- B. Storming
- C. Norming
- D. Performing
Answer:
B
Question 9
Which of the following methods is used to listen to customers to learn exactly what they want and
then, using a logical system, determine how best to fulfill those needs with available resources?
- A. Quality planning and analysis
- B. Quality control
- C. Quality assurance
- D. Quality function deployment
Answer:
D
Question 10
A transportation company offers a discount to companies that complete a customer- satisfaction
survey. The purpose of offering this kind of discount is to
- A. improve customer satisfaction levels
- B. improve the quality of the responses
- C. increase market share
- D. increase the response rate
Answer:
D
Question 11
Corporate headquarters has established the use of the Baldrige Award criteria as the standard for all
divisions. West Division's general manager calls the quality director and says, ’’We do not want to
use this criteria, but your job as quality director for the division will be to make it look as if we are
using it. " In this situation, the quality director’s best response would be to tell the manager that
- A. the standard is very useful and would improve the bottom line of the division
- B. most of the initial changes will be transparent to the general operation of the division
- C. only someone from corporate headquarters can authorize that level of change
- D. this directive came from the Chief Executive Officer and only they can change it
Answer:
C
Question 12
Refer to the exhibit.
The house of quality pictured above was designed for product planning and development to specific
customer wants and needs, which of the following sections would contain the planning matrix that
lists market research and strategic planning?
- A. 2
- B. 3
- C. 5
- D. 6
Answer:
D
Question 13
The audit team that will be most effective in performing an internal department audit is one that
- A. has no representatives from the department to be audited
- B. has at least two representatives from the department to be audited
- C. includes a group of managers of the department to be audited
- D. includes the vice president who has authority over the department to be audited
Answer:
A
Question 14
A 500-employee company is being acquired by one of its competitors. How should the company
president communicate this change to the employees?
- A. Alert them to pending media announcements
- B. Ask managers to notify employees in their own reporting line
- C. Publish a special issue of the company newsletter
- D. Hold a companywide meeting
Answer:
B
Question 15
The purpose of product qualification is to
- A. verify that all product design requirements have been met
- B. formulate specifications for manufacturing and develop related documentation
- C. ensure that a product is released only after all documentation is in place
- D. verify through a pilot production run that scale-up is feasible
Answer:
A